CMA Full-time

Become a part of our caring community and help us put health first
 

The Medical Assistant is the first point of contact for patient care. Responsible for administrative duties in addition to patient care. The Medical Assistant performs varied activities and moderately complex administrative, operational, and customer support assignments. Typically works on semi-routine assignments.

The Medical Assistant performs clinical duties such as discussing symptoms, obtaining vital signs, medication/vaccine administration, phlebotomy, collecting specimens, performing diagnostic screening tests, sterilizing/cleaning equipment, maintaining examination rooms, and documenting information into the electronic medical records system. Collaborates closely with Physicians and Advanced Practice Providers. Delivers direct patient care dependent on what active certification allows. Decisions typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has latitude over prioritization/timing, and works under minimal direction. Follows standard policies and procedures that allow opportunity for interpretation/deviation and/or independent discretion.


Use your skills to make an impact
 

Required:

• Successful completion of MA school/training program or a Certified/Registered Medical Assistant or 5+ years of experience and approval from Provider

• MUST be bilingual in English and Spanish

• Phlebotomy experience• Medication/vaccine administration experience

• CPR Certified

• This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB

Preferred:

• Certified or Registered – (Arizona, Indiana, & South Carolina candidates require Medical Assistant Certification or Registration)

• Value Based Care experience including knowledge of HEDIS, CPT/ICD coding, and CAHPS/HOS Patient Experience.

**A $1000 Sign on Bonus will be paid after 120 days of employment**

Working Hours: Monday – Friday 8:00 to 5:00

This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program.  If selected for this role, you will be required to be screened for TB.

Alert:

Humana values personal identify protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


 

$40,000 - $52,300 per year


 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.


About Us
 

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Share this job

Share to FB Share to LinkedIn Share to Twitter

Related Jobs

Cano Health

Medical Assistant

It's rewarding to be on a team of people that truly believe in making an impact! We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us. Job Summary The Medical Assistant (MA) plays a key role in supporting high-quality patient care by assisting physicians and clinical staff in the examination, treatment, and overall care coordination for patients. This role requires both clinical proficiency and administrative capability, ensuring seamless operations and an exceptional patient experience. Essential Duties & Responsibilities Clinical Duties: Interview patients and document top complaints, health concerns, and medical history. Accurately measure and record vital signs including blood pressure (manual/automatic), temperature, pulse, oxygen saturation, height, and weight. Perform pre-visit planning and intake procedures. Administer vaccines and injections, ensuring documentation in all applicable systems. Conduct point-of-care testing: COVID-19, flu, glucose, urine dipstick, PT/INR, etc. Conduct phlebotomy, prepare laboratory requisitions, and manage specimen collection and transport. Assist with EKGs, spirometry, RetinaVue imaging, and other diagnostic workflows. Maintain infection control standards including proper use of PPE and disposal of biohazard materials. Prepare and sanitize treatment/exam rooms in accordance with safety protocols. Operate emergency equipment such as AEDs as needed. Administrative Duties: Support providers by prepping encounters in the EMR (e.g., eCW), including documentation setup and chart reviews. Reconcile medications and assist with prescription refill requests. Schedule appointments and manage follow-up coordination. Print and review End-of-Visit Summaries with patients. Coordinate referrals and hand-offs to specialists or care coordinators as needed. Update visit status, verify pharmacy details, and close encounters in a timely manner. Participate in care gap closure efforts by documenting and assisting with HEDIS measures (PHQ-9, COA, fall risk, cancer screenings, A1c, etc.). Care Coordination & Patient Engagement: Assist with appointment confirmations and follow scheduling protocols. Support transportation scheduling when applicable. Promote and assist with Patient Portal enrollment. Make outreach calls for wellness checks, emergency preparedness, or appointment rescheduling. Serve as a compassionate advocate for patients, helping them navigate care and recoveries post-hospitalization or urgent care visits. Collaborate with front desk and clinical teams to ensure smooth clinic flow. Operational & Systems Support: Clear telephone encounters and respond promptly to clinical messages. Maintain up-to-date e-filing of documentation (within 48 hours). Monitor faxes and EMR “Jellybeans” and task buckets for timely action. Utilize tools such as Availity, state immunization portals, lab portals (LabCorp, Quest), diagnostic/specialist portals, and internal ticketing systems (Cano.Net). Understand and support prior authorization processes. Education & Experience High School Diploma or equivalent. Graduation from an accredited Medical Assistant program or Medical Assistant certification. Active and current Basic Life Support (BLS) certification. Minimum of two (2) years of relevant experience as a Medical Assistant. Fluency in both English and Spanish is required. Proficiency with electronic medical records (preferably eCW). Ability to lift, move, and assist patients as needed (Gait training/ADA training recommended). Certification in Medical Translation Education Requirements Required/Preferred Education Level Discipline Required High School Diploma or equivalent Knowledge, Skills & Proficiencies Microsoft Office (Excel, Word, PowerPoint, Teams). Power BI and Oracle (expense management). TripMaster or similar transportation scheduling software. RingCentral communication platform. Workday (HR/time management platform). Behavioral Competencies: Compassionate and patient-centered approach to care. Strong interpersonal and communication skills. Team player with a collaborative mindset. Adaptable, organized, and detail-oriented. Committed to upholding confidentiality, integrity, and quality standards. Incentive This position is eligible to receive a performance bonus each calendar year based upon the Company’s achievement of certain financial targets and the achievement of metrics relevant to your position. Benefits At Cano Health, we are convinced that our success comes from our amazing team of associates. Our commitment is to offer you an exclusive associate benefit package, which is competitive and affordable, to help you take care of yourself and your family. Our plans include medical, dental and vision benefits, 401(k) retirement savings plan, paid time off, company holidays, short-term and long-term disability, life insurance and many more. Job Requirements Physical Requirements This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Conditions Work will involve constant driving/traveling to assigned clinics/territories. Travel Required Amount of Expected Travel Details Yes 0-25% Flexibility to travel to clinical sites as needed. Tools & Equipment Used Computer and peripherals, standard and customized software applications and tools, and usual office equipment. Disclaimer The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Join our team that is making a difference! Please see Cano Health’s Notice of E-Verify Participation and the Right to Work post here
Mount Sinai Medical Center

Certified MA

Certified MA ($3,0000 Sign on bonus) Bay Harbor, Aventura and Miami Beach As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers. Culture of Caring: The Sinai Way Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence. Position Responsibilities: · Assists physician with complex procedures during patient examinations including but not limited to injections suture removal venipunctures cast removals biopsies EKG's. Takes vital signs on patients. · Adept in the sterilization technique and able to demonstrate it when preparing trays for open wounds and preparing bandages. · Adheres to Universal precaution guidelines in the performance of patient care activities. · Monitors and manages patient schedule in order to ensure optimal patient flow amongst physicians. · Greets and escorts patient safely from the waiting area to appropriate areas in the physician office and/or hospital as required. · Understands and executes physician's preferred treatment protocols when coordinating patient flow. · Prepares and administers medication as instructed by the physician; this includes the administration of injections. · Ensures exam rooms are appropriately stocked with supplies and equipment prior to physician seeing patients. Qualifications: · Completion of Medical Assistant training. HS diploma or GED required. · Medical Assistant Certification from accredited institution/agency required. · CPR/BLS Certification required (American Heart Association) · 6 months experience minimun Benefits We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes: · Health benefits · Life insurance · Long-term disability coverage · Healthcare spending accounts · Retirement plan · Paid time off · Pet Insurance · Tuition reimbursement · Employee assistance program · Wellness program · On-site housing for select positions and more!
Cano Health

Medical Assistant

It's rewarding to be on a team of people that truly believe in making an impact! We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us. Job Summary The Medical Assistant (MA) plays a key role in supporting high-quality patient care by assisting physicians and clinical staff in the examination, treatment, and overall care coordination for patients. This role requires both clinical proficiency and administrative capability, ensuring seamless operations and an exceptional patient experience. Essential Duties & Responsibilities Clinical Duties: Interview patients and document top complaints, health concerns, and medical history. Accurately measure and record vital signs including blood pressure (manual/automatic), temperature, pulse, oxygen saturation, height, and weight. Perform pre-visit planning and intake procedures. Administer vaccines and injections, ensuring documentation in all applicable systems. Conduct point-of-care testing: COVID-19, flu, glucose, urine dipstick, PT/INR, etc. Conduct phlebotomy, prepare laboratory requisitions, and manage specimen collection and transport. Assist with EKGs, spirometry, RetinaVue imaging, and other diagnostic workflows. Maintain infection control standards including proper use of PPE and disposal of biohazard materials. Prepare and sanitize treatment/exam rooms in accordance with safety protocols. Operate emergency equipment such as AEDs as needed. Administrative Duties: Support providers by prepping encounters in the EMR (e.g., eCW), including documentation setup and chart reviews. Reconcile medications and assist with prescription refill requests. Schedule appointments and manage follow-up coordination. Print and review End-of-Visit Summaries with patients. Coordinate referrals and hand-offs to specialists or care coordinators as needed. Update visit status, verify pharmacy details, and close encounters in a timely manner. Participate in care gap closure efforts by documenting and assisting with HEDIS measures (PHQ-9, COA, fall risk, cancer screenings, A1c, etc.). Care Coordination & Patient Engagement: Assist with appointment confirmations and follow scheduling protocols. Support transportation scheduling when applicable. Promote and assist with Patient Portal enrollment. Make outreach calls for wellness checks, emergency preparedness, or appointment rescheduling. Serve as a compassionate advocate for patients, helping them navigate care and recoveries post-hospitalization or urgent care visits. Collaborate with front desk and clinical teams to ensure smooth clinic flow. Operational & Systems Support: Clear telephone encounters and respond promptly to clinical messages. Maintain up-to-date e-filing of documentation (within 48 hours). Monitor faxes and EMR “Jellybeans” and task buckets for timely action. Utilize tools such as Availity, state immunization portals, lab portals (LabCorp, Quest), diagnostic/specialist portals, and internal ticketing systems (Cano.Net). Understand and support prior authorization processes. Education & Experience High School Diploma or equivalent. Graduation from an accredited Medical Assistant program or Medical Assistant certification. Active and current Basic Life Support (BLS) certification. Minimum of two (2) years of relevant experience as a Medical Assistant. Fluency in both English and Spanish is required. Proficiency with electronic medical records (preferably eCW). Ability to lift, move, and assist patients as needed (Gait training/ADA training recommended). Certification in Medical Translation Education Requirements Required/Preferred Education Level Discipline Required High School Diploma or equivalent Knowledge, Skills & Proficiencies Microsoft Office (Excel, Word, PowerPoint, Teams). Power BI and Oracle (expense management). TripMaster or similar transportation scheduling software. RingCentral communication platform. Workday (HR/time management platform). Behavioral Competencies: Compassionate and patient-centered approach to care. Strong interpersonal and communication skills. Team player with a collaborative mindset. Adaptable, organized, and detail-oriented. Committed to upholding confidentiality, integrity, and quality standards. Incentive This position is eligible to receive a performance bonus each calendar year based upon the Company’s achievement of certain financial targets and the achievement of metrics relevant to your position. Benefits At Cano Health, we are convinced that our success comes from our amazing team of associates. Our commitment is to offer you an exclusive associate benefit package, which is competitive and affordable, to help you take care of yourself and your family. Our plans include medical, dental and vision benefits, 401(k) retirement savings plan, paid time off, company holidays, short-term and long-term disability, life insurance and many more. Job Requirements Physical Requirements This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Conditions Work will involve constant driving/traveling to assigned clinics/territories. Travel Required Amount of Expected Travel Details Yes 0-25% Flexibility to travel to clinical sites as needed. Tools & Equipment Used Computer and peripherals, standard and customized software applications and tools, and usual office equipment. Disclaimer The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Join our team that is making a difference! Please see Cano Health’s Notice of E-Verify Participation and the Right to Work post here
Cano Health

Medical Assistant

It's rewarding to be on a team of people that truly believe in making an impact! We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us. Job Summary The Medical Assistant (MA) plays a key role in supporting high-quality patient care by assisting physicians and clinical staff in the examination, treatment, and overall care coordination for patients. This role requires both clinical proficiency and administrative capability, ensuring seamless operations and an exceptional patient experience. Essential Duties & Responsibilities Clinical Duties: Interview patients and document top complaints, health concerns, and medical history. Accurately measure and record vital signs including blood pressure (manual/automatic), temperature, pulse, oxygen saturation, height, and weight. Perform pre-visit planning and intake procedures. Administer vaccines and injections, ensuring documentation in all applicable systems. Conduct point-of-care testing: COVID-19, flu, glucose, urine dipstick, PT/INR, etc. Conduct phlebotomy, prepare laboratory requisitions, and manage specimen collection and transport. Assist with EKGs, spirometry, RetinaVue imaging, and other diagnostic workflows. Maintain infection control standards including proper use of PPE and disposal of biohazard materials. Prepare and sanitize treatment/exam rooms in accordance with safety protocols. Operate emergency equipment such as AEDs as needed. Administrative Duties: Support providers by prepping encounters in the EMR (e.g., eCW), including documentation setup and chart reviews. Reconcile medications and assist with prescription refill requests. Schedule appointments and manage follow-up coordination. Print and review End-of-Visit Summaries with patients. Coordinate referrals and hand-offs to specialists or care coordinators as needed. Update visit status, verify pharmacy details, and close encounters in a timely manner. Participate in care gap closure efforts by documenting and assisting with HEDIS measures (PHQ-9, COA, fall risk, cancer screenings, A1c, etc.). Care Coordination & Patient Engagement: Assist with appointment confirmations and follow scheduling protocols. Support transportation scheduling when applicable. Promote and assist with Patient Portal enrollment. Make outreach calls for wellness checks, emergency preparedness, or appointment rescheduling. Serve as a compassionate advocate for patients, helping them navigate care and recoveries post-hospitalization or urgent care visits. Collaborate with front desk and clinical teams to ensure smooth clinic flow. Operational & Systems Support: Clear telephone encounters and respond promptly to clinical messages. Maintain up-to-date e-filing of documentation (within 48 hours). Monitor faxes and EMR “Jellybeans” and task buckets for timely action. Utilize tools such as Availity, state immunization portals, lab portals (LabCorp, Quest), diagnostic/specialist portals, and internal ticketing systems (Cano.Net). Understand and support prior authorization processes. Education & Experience High School Diploma or equivalent. Graduation from an accredited Medical Assistant program or Medical Assistant certification. Active and current Basic Life Support (BLS) certification. Minimum of two (2) years of relevant experience as a Medical Assistant. Fluency in both English and Spanish is required. Proficiency with electronic medical records (preferably eCW). Ability to lift, move, and assist patients as needed (Gait training/ADA training recommended). Certification in Medical Translation Education Requirements Required/Preferred Education Level Discipline Required High School Diploma or equivalent Knowledge, Skills & Proficiencies Microsoft Office (Excel, Word, PowerPoint, Teams). Power BI and Oracle (expense management). TripMaster or similar transportation scheduling software. RingCentral communication platform. Workday (HR/time management platform). Behavioral Competencies: Compassionate and patient-centered approach to care. Strong interpersonal and communication skills. Team player with a collaborative mindset. Adaptable, organized, and detail-oriented. Committed to upholding confidentiality, integrity, and quality standards. Incentive This position is eligible to receive a performance bonus each calendar year based upon the Company’s achievement of certain financial targets and the achievement of metrics relevant to your position. Benefits At Cano Health, we are convinced that our success comes from our amazing team of associates. Our commitment is to offer you an exclusive associate benefit package, which is competitive and affordable, to help you take care of yourself and your family. Our plans include medical, dental and vision benefits, 401(k) retirement savings plan, paid time off, company holidays, short-term and long-term disability, life insurance and many more. Job Requirements Physical Requirements This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Conditions Work will involve constant driving/traveling to assigned clinics/territories. Travel Required Amount of Expected Travel Details Yes 0-25% Flexibility to travel to clinical sites as needed. Tools & Equipment Used Computer and peripherals, standard and customized software applications and tools, and usual office equipment. Disclaimer The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Join our team that is making a difference! Please see Cano Health’s Notice of E-Verify Participation and the Right to Work post here
Cano Health

Medical Assistant

It's rewarding to be on a team of people that truly believe in making an impact! We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us. Job Summary The Medical Assistant (MA) plays a key role in supporting high-quality patient care by assisting physicians and clinical staff in the examination, treatment, and overall care coordination for patients. This role requires both clinical proficiency and administrative capability, ensuring seamless operations and an exceptional patient experience. Essential Duties & Responsibilities Clinical Duties: Interview patients and document top complaints, health concerns, and medical history. Accurately measure and record vital signs including blood pressure (manual/automatic), temperature, pulse, oxygen saturation, height, and weight. Perform pre-visit planning and intake procedures. Administer vaccines and injections, ensuring documentation in all applicable systems. Conduct point-of-care testing: COVID-19, flu, glucose, urine dipstick, PT/INR, etc. Conduct phlebotomy, prepare laboratory requisitions, and manage specimen collection and transport. Assist with EKGs, spirometry, RetinaVue imaging, and other diagnostic workflows. Maintain infection control standards including proper use of PPE and disposal of biohazard materials. Prepare and sanitize treatment/exam rooms in accordance with safety protocols. Operate emergency equipment such as AEDs as needed. Administrative Duties: Support providers by prepping encounters in the EMR (e.g., eCW), including documentation setup and chart reviews. Reconcile medications and assist with prescription refill requests. Schedule appointments and manage follow-up coordination. Print and review End-of-Visit Summaries with patients. Coordinate referrals and hand-offs to specialists or care coordinators as needed. Update visit status, verify pharmacy details, and close encounters in a timely manner. Participate in care gap closure efforts by documenting and assisting with HEDIS measures (PHQ-9, COA, fall risk, cancer screenings, A1c, etc.). Care Coordination & Patient Engagement: Assist with appointment confirmations and follow scheduling protocols. Support transportation scheduling when applicable. Promote and assist with Patient Portal enrollment. Make outreach calls for wellness checks, emergency preparedness, or appointment rescheduling. Serve as a compassionate advocate for patients, helping them navigate care and recoveries post-hospitalization or urgent care visits. Collaborate with front desk and clinical teams to ensure smooth clinic flow. Operational & Systems Support: Clear telephone encounters and respond promptly to clinical messages. Maintain up-to-date e-filing of documentation (within 48 hours). Monitor faxes and EMR “Jellybeans” and task buckets for timely action. Utilize tools such as Availity, state immunization portals, lab portals (LabCorp, Quest), diagnostic/specialist portals, and internal ticketing systems (Cano.Net). Understand and support prior authorization processes. Education & Experience High School Diploma or equivalent. Graduation from an accredited Medical Assistant program or Medical Assistant certification. Active and current Basic Life Support (BLS) certification. Minimum of two (2) years of relevant experience as a Medical Assistant. Fluency in both English and Spanish is required. Proficiency with electronic medical records (preferably eCW). Ability to lift, move, and assist patients as needed (Gait training/ADA training recommended). Certification in Medical Translation Education Requirements Required/Preferred Education Level Discipline Required High School Diploma or equivalent Knowledge, Skills & Proficiencies Microsoft Office (Excel, Word, PowerPoint, Teams). Power BI and Oracle (expense management). TripMaster or similar transportation scheduling software. RingCentral communication platform. Workday (HR/time management platform). Behavioral Competencies: Compassionate and patient-centered approach to care. Strong interpersonal and communication skills. Team player with a collaborative mindset. Adaptable, organized, and detail-oriented. Committed to upholding confidentiality, integrity, and quality standards. Incentive This position is eligible to receive a performance bonus each calendar year based upon the Company’s achievement of certain financial targets and the achievement of metrics relevant to your position. Benefits At Cano Health, we are convinced that our success comes from our amazing team of associates. Our commitment is to offer you an exclusive associate benefit package, which is competitive and affordable, to help you take care of yourself and your family. Our plans include medical, dental and vision benefits, 401(k) retirement savings plan, paid time off, company holidays, short-term and long-term disability, life insurance and many more. Job Requirements Physical Requirements This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Conditions Work will involve constant driving/traveling to assigned clinics/territories. Travel Required Amount of Expected Travel Details Yes 0-25% Flexibility to travel to clinical sites as needed. Tools & Equipment Used Computer and peripherals, standard and customized software applications and tools, and usual office equipment. Disclaimer The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Join our team that is making a difference! Please see Cano Health’s Notice of E-Verify Participation and the Right to Work post here