Practice Representative Lexington MA

Beth Israel Lahey Health Lexington, KY, US

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Summary: Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Reports to the manager with input from assigned physicians, nurses and other health care providers.

Job Description:

Essential Responsibilities:

Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.

Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers. Prepares schedules, medical records and other documents in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc.

Performs check in, registration, and verification of demographic and fiscal information according to medical center policies and procedures and utilizing hospital computer systems. Confirms prior authorizations, referrals and pre-certifications for patient's insurance and managed care plan. Collects required co-payments according to standards. Directs patients to next service area.

Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.

Processes patient check out, schedules follow-up appointments and related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs. Provides patient with any relevant educational materials as indicated. Enters visit billing tickets.

Required Qualifications:

High School diploma or GED required. Associate's degree preferred.

0-1 years related work experience required.

Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Preferred Qualifications:

One year experience in a healthcare or service/hospitality environment.

Competencies:

Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.

Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.

Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.

Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

Pay Range:

$20.50 - $27.59

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

Share this job

Related Jobs

CMA

Full-time

5 days ago

Medical Assistant

Baptist Health (KY/IN) Frankfort, KY

Summary Job Description: BHMG Primary Care Frankfort, KY **Bonus Available** Sign-on bonus is reserved for new hires meeting eligibility criteria. Job Description The Medical Assistant provides direct patient care and clinical support within an outpatient clinic. Responsibilities include obtaining vital signs, reconciling medications, collecting patient history, and facilitating patient flow. Additional duties involve managing the electronic health record (EPIC), scheduling appointments, processing medication requests, handling prior authorizations, and coordinating tests and procedures. Upon successful completion of clinical competency, the role may also require performing EKGs, lab tests, injections, and/or phlebotomy. Strong communication and organizational skills are essential to ensure efficient patient care and support for providers. This role requires regular on-site presence to perform the essential job functions. Qualifications: High School Diploma or General Education Equivalency 1+ year(s) of experience as a Medical Assistant in a medical office, clinic or similar setting required. Experience must include direct, hands-on patient care in a clinical setting, such as obtaining vital signs, documenting patient history and medications, and performing clinical procedures (e.g. EKG’s, phlebotomy, administering injections or vaccines). Or Graduate of an accredited Medical Assistant training program, that includes hands on patient experience as part of the curriculum, required. Upon hire, all Medical Assistants will undergo a clinical competency assessment and must successfully complete MA orientation. Those who do not meet the required standards will be enrolled in the Medical Assistant Trainee Program for further development and evaluation. Basic computer skills, experience with EMR System a plus. Basic Life Support from the American Heart Association within 90 days of hire. BAT and DOT certifications required for Medical Assistants in Occupational Medicine within 90 days of hire. Preferred Qualifications for a Certified Medical Assistant: Current Medical Assistant Certification from AAMA, AMT, NAHP, NCCT, or AAMP. Or graduate of an accredited LPN or RN program with current unrestricted licensure. Upon hire, all Medical Assistants will undergo a clinical competency assessment and must successfully complete MA orientation. Those who do not meet the required standards will be enrolled in the Medical Assistant Trainee Program for further development and evaluation. Basic computer skills, experience with EMR System a plus. Basic Life Support from the American Heart Association within 90 days of hire. BAT and DOT certifications required for Medical Assistants in Occupational Medicine within 90 days of hire. Medical Assistant, MA, CMA, Certified Medical Assistant, Clinical, Office, Clinic, RMA, Registered Medical Assistant, RN, Registered Nurse, LPN, AAMA, AMT, NCCT, NHA Work Experience Relevant Work Experience Education High School or Equivalent | Not Required If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

Medical Assistant, Certified (CMA) Part Time Days - Bluegrass Family Clinic

Bluegrass Community Hospital Paris, KY

CenterPoint Health - Versailles Medical Assistant, Certified (CMA) Part Time Days - Bluegrass Family Clinic Mon-Fri 8a-5p; at least 2 days a week Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m., with a minimum of two days per week. Who We Are: People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Bluegrass Community Hospital prides itself in the relationships we build with our patients and developing an environment committed to quality ensuring the health and safety of our employees. Licensed as a critical access hospital, we offer a broad range of inpatient, surgical, emergency and diagnostic services. Where We Are: Known for our picturesque countryside, rock lined fences and world class bike trails, zip line, horse & hiking trails, Versailles provides an unforgettable experience of life in the Bluegrass. Here you will find eclectic shops and antiques, delicious restaurants, regionally acclaimed community theater and many seasonal festivals giving Versailles the small town feel you want with the urban access you need. Why Choose Us: Health (Medical, Dental, Vision) and 401K Benefits for full-time employees Competitive Paid Time Off Employee Assistance Program - mental, physical, and financial wellness assistance Tuition Reimbursement/Assistance for qualified applicants Professional development opportunities Free Parking And much more... Position Summary: Performs routine clinical and administrative duties in support of assigned area or office. Minimum Qualifications: Education High school diploma or equivalent preferred Graduate of an accredited Medical Assisting program preferred Certifications Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) or LPN required Current Basic Life Support (BLS) required within 30 days of hire EEOC Statement: Bluegrass Community Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

CMA

Other

2 years ago

Medical Assistant Non Union

Appalachian Regional Healthcare Lexington, KY

Overview The Medical Assistant is responsible for efficient and courteous registration, transfer and discharge of patients within established policies and procedures; thoroughly compiles and types medical information for patients' records and statistical reports and maintains current and accurate patient account receivables. The Medical Assistant is responsible for performing a wide variety of patient care activities and accommodative services for the comfort and well-being of patients in accordance with physicians' orders. Responsibilities Performs basis patient care procedures as required. Participates in conferences and serves on committees as requested. Participates in patient and family education as necessary. Prepares for and assists with diagnostic and therapeutic treatments. Takes and records vital signs, height and weight. Performs catheterizations and provides catheter care. Administers oral and intra-muscular medications. Cares for patient receiving oxygen therapy. Applies sterile and non-sterile compresses and bandages. Tests urine for sugar, acetone, and Ph. Assists with physical examinations. Applies ace bandages, hot and/or cold compresses. Collects specimens, blood, urine, stool, and sputum. May do vein punctures and EKGs as needed. Maintains cleanliness, safety and efficiency in the clinic. Alert to and able to respond appropriately in an emergency situation. Prepares used equipment for re-sterilization. Knows legal requirements for reporting to police, health department, and other agencies and follows requirements. Accompanies or transfers patients to other departments such as lab or x-ray. Cleans and stocks examination rooms. Manages time in order to expedite patient flow. Assists with minor out-patient surgery. Greets patients courteously, determines their needs, and offers assistance. Registers patients by performing necessary procedures, such as preparation of records, reports, notices, service charge slips, and payer information. Interviews patients, relatives, or others responsible to determine payment arrangements and refers unusual cases to immediate supervisor. May assist self-pay patients in making suitable arrangements for balances due beyond initial deposits or third-party payments. Answers inquires to patient accounts and advises patient on insurance benefits. Receives all payments and deposits, issues receipts for all monies received and otherwise makes proper accounting for all funds received. Posts charges daily to proper patient account. Posts payments to accounts daily. Determines billing method for third party payer. Contacts insurance carriers/agencies to obtain pre-certification of ancillary, admission and surgical procedures. Operates various office equipment to include copiers, fax machines and other equipment as assigned. Operates communication systems, placing and answering telephone calls, paging or contacting staff . May make and maintain appointment schedules for clinic physicians. May secure required signatures on reports and records relative to release of information, according to policies and procedures. Contacts patients, physicians, or others for information necessary to properly complete insurance or other type billings. Types memos, correspondence, etc., as needed. Compiles periodic and statistical reports and other data as directed. Qualifications High School Diploma and Graduate of Medical Assistant Training Program. Ability to type a minimum of 30 words per minute accurately. Three (3) to six (6) months on-the-job training as required to attain proficiency of assigned duties and responsibilities.

CMA

Full-time

4 days ago

Certified Medical Assistant (CMA) I

Axia Women's Health Lexington, KY

At Axia Women’s Health, recognized as a Great Place to Work for a 4th year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of over 400 providers across nearly 200 women's health centers in New Jersey, Pennsylvania, Indiana, Ohio, and Kentucky. The rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. We have an opening for a Certified Medical Assistant at our Lexington Women's Health Care Center in Lexington, KY, Hamburg and Brannon Crossing. Per the guidance of Axia Women’s Health patient protocol and care center physicians, the Certified Medical Assistant professionally engages Axia Women’s Health patients by assisting with patient care, recording critical patient information, and providing information to patients so that they may fully utilize and benefit from our clinical services. Adhering to Occupational Safety and Health Administration (OSHA) guidelines and standardized quality control methods and, per infection control protocols, preparing exam/procedure rooms between patient visits, cleaning rooms, setting up instruments and equipment, and maintaining and cleaning sterilizer according to scheduled maintenance program. Accompanying patients to exam/procedure room, assisting as needed with walking transfers or dressing. Maintaining patient records by accurately recording patient medical history, obtaining, and recording patient vital signs, symptoms, complaints, and medications, etc., and obtaining and scanning any lab or imaging reports, as well as any hospital notes into the EMR in order that the provider may have complete patient information. Performing venipuncture and collecting specimens as needed. Assisting provider with various procedures and screenings. Relaying instructions and pertinent information to patients. Completing forms/requisitions as needed to ensure patient records are accurate and that claims can be properly billed. Adhering to Patient Confidentiality Policies and HIPAA regulations. Performing other duties as assigned. Qualifications: A high school diploma or general equivalency diploma (GED). Current national certification such as a CMA, RMA, CCMA, or NCMA required. CPR certification required. Successful ability to work with teams across the business to maximize the impact of the overall business effort. A minimum of 1 year recent experience working in a medical facility as a medical assistant or combination of experience and documented internship in a medical office preferred. Previous experience in an OB/GYN setting preferred. Greenway experience is a strong plus. Full-Time Benefits Summary: Full-time benefit eligibility beginning the first of the month after hire. Choice of multiple medical insurance plans to best meet your needs, with premiums as low as $12 per pay. 401(k). Generous PTO offering. Access to Axia providers at little to no cost through Axia’s medical insurance. Axia-paid life insurance, short-term and long-term disability. Free counseling for colleagues and family members, including parents and parents-in-law. Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more! At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.

CMA

Full-time

2 weeks ago

Medical Assistant II - Needham Internal Medicine

Beth Israel Lahey Health Needham, IN

$22.05 - $29.68 / hour

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: The Medical Asst. II serves as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice. Makes recommendations on how resources can be used differently and more effectively. Identifies and resolves OSHA compliance issues, audits and maintains point of care testing and tracks test results. Participates in practice improvement initiatives. The MAII may participate in small projects under the direction of the Manager or Designee. Greets patients and serves as a communication resource. Asks appropriate questions and solves problems. Takes complete and accurate information from patients in person and by phone, prioritizing and communicating the information to providers appropriately. Responds quickly and courteously to phone calls and requests. Seeks assistance from supervisor and others appropriately. Greets patients and escorts to exam rooms. Ensures availability of x-rays, lab slips, medical records and other pertinent info. Obtains vitals, weight, blood pressure, pulse and temperature, performs EKGs, injections and/or phlebotomy, and assists providers. Performs departmental screening, lab tests and specimen collection. Implements quality control standards. Assists with procuring medical records. Ensures patient records and relevant documents filed in the record have appropriate patient identification. Adds new medications to patient record in EMR system. Assemble records according to BIDHC/APG policy and handle requests for patient information according to established guidelines. Required Qualifications: High School diploma or GED required. Certificate 1 Medical Assistant Certificate required. 1-3 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications: 1-3 years of experience as a Medical Assistant in a primary care setting. Competencies: Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. Physical Nature of the Job: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. Pay Range: $22.05 - $29.68 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled