Clinical Nurse Supervisor - Outpatient/Ambulatory - Family Medicine

Overview

At the direction of the Ambulatory Nurse Director, and in collaboration with the Newport Health Center Practice Manager, provides guidance and leadership for the clinical practice of the staff in the ambulatory settings at Newport Health Center (NHC). Accountable for the quality of nursing care service, in accordance with the NH Nurse Practice Act, hospital policies, and the NH Board of Nursing rules for delegated nursing tasks. Collaborates with Medical Director, providers and Practice Manager to assure development and ongoing competence of the clinical support staff.  Works closely with the NLH Primary Care Operations team to build consistent clinical processes across locations.  Collaborates with the Ambulatory Nursing Director to assure that system nursing practice goals and expectations are met.

Responsibilities

Clinical Operations

• Directly responsible for operational and performance management of RN/LPN, CMA, and other clinical staff in the Newport Health Center (direct reports).
• Manages Clinical Schedule, Time Away, and Payroll for Direct Reports, and collaborates with Practice Manager to provide consistent appropriate clinical coverage to Newport Health Center Providers.
• Develops and implements program for the onboarding of new clinical staff.  Provides leadership in emergent situations and in those that require activation of the Emergency Activation Plan.
• Maintains up-to-date working knowledge of emergency preparedness in order to function as a resource to staff.
• Maintains clinical skills in order to provide direct care as needed.
• Maintains a presence in the clinical area and is actively engaged in the discussion of clinical care provided to patients.
• Maintains skills in order to function as a "super user" for the EMR.  Participates actively in the review of existing policies and procedures.
• Develops new policies when appropriate. Collaborates with other health care disciplines/departments to maintain communication and provide an optimal level of patient care.

Leadership and Staff Development

• Role models professional standards of behavior and nursing practice as required through the Nurse Practice Act.
• Collaborates with the Ambulatory Director to develop the leadership and operational skills of nurses in the ambulatory setting.
• Actively engages staff in educational activities.
• Develops and maintains collaborative relationships with leaders throughout the organization.
• Provides feedback to Director of Ambulatory Nursing and Newport Health Center Practice Manager when assessing and observing practice. May be asked to be an active participant in a performance improvement plan for designated staff (non-direct reports).
• Works with Director of Ambulatory Nursing and Newport Health Center Practice Manager to promote clinical environments in which staffs participate in ongoing education as well as the use of a wide range of resources available to enhance practice.
• Actively participates in the Primary Care Operations team to collaborate with New London Hospital (NLH) leadership to standardize clinical and operational processes as indicated.  Works closely with NLH Ambulatory Nurse Manager to assure consistency of high-quality clinical care throughout NLH ambulatory sites.
• Provides clinical consultation and assistance upon request to other patient care areas at NLH and NHC
• Develops, in collaboration with the Practice Leadership, CNO and nurse leaders, programs and strategies to assure ongoing competency of RN clinical staff.
• Maintains professional competence through participation in education programs and workshops.

Quality

• Accountable for working with staff to assure Rural Health Center (RHC) survey readiness.
• Assists and supports Practice Managers in the implementation and evaluation of performance improvement indicators.
• Functions as a "champion" in designated initiatives by role modeling, serving as an educator, and participating in the evaluation of the initiative.
• Serves as a resource to clinical staff for specialty-based information and research.
• Promotes clinical practice based on best evidence.
• Promotes a culture of patient-centered care.  Works effectively with the Patient Experience Program Manager to assure the patient/family experience is of the highest quality.
• Demonstrates ability to work effectively and collaboratively with physician leaders and colleagues in the departments to assure quality in the provision of patient care.

Qualifications

• BSN preferred
• Minimum of 3 years of nursing experience
• Experience in Ambulatory setting preferred

Required Licensure/Certifications

REQUIRED LICENSE(S): • Licensed RN with NH eligibility