RN Case Manager (Non-Exempt)

Cape Fear Valley Health Fayetteville, NC, US

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Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

Dorothea Dix Harnett Adolescent Psych Unit

Job Family

Nursing

Work Shift

Days (United States of America)

Summary

The Registered Nurse Case Manager I comprehensively plan for services for a targeted population. Carries out activities related to discharge planning, participates in patient care rounds, care coordination and referral to other levels of care. Works with the physician, interdisciplinary team, and other members of the Case Management team to facilitate clinical guidelines and achievement to desire treatment outcomes. Promotes interdisciplinary collaboration. Works collaboratively to ensure patient needs are met and care delivery is coordinated across the continuum at the appropriate level of care. Adheres to the patient experience initiatives and champions customer service. Maintains competency with standards of Practice for Case Management.

Knowledge, Skills, and Abilities

Education and Formal Training: RN, with active North Carolina License or Compact state licensure. BSN preferred. Professional Case Management Certification preferred. (CCM or ACM)

Work Experience: Minimum three to five years’ experience in Acute Care setting. Medical/Surgical and/or ICU experience preferred. Case Management experience preferred. Home Health/Hospice experience preferred.

Knowledge, Skills, and Abilities:

Excellent interpersonal communication and negotiation skills. Able to communicate effectively and work with people of all social, economic, and cultural background. Self-motivated, proven written, telephonic, and electronic communication skills, assertive and persuasive in interactions with customers, peers, management and core staff served. Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components. Proficiency with various computer programs, to include Microsoft Office, Midas, ProviderLink, ValleyLink, eHIM, EMSTAT, and SMS. Skills necessary to build credible and effective relationships with physician leadership, the internal and external customer. Flexible, open-minded, and adaptable to change. Models positive change. Ability to demonstrate respect and team building. Able to prioritize and process multiple tasks, responsibilities, and work projects, demonstrating strong organizational and time management skills. Demonstrated ability to analyze related information, plan effective actions and follow through reliably to meet expectations. Ability to work and promote interdependence demonstrated in actions resulting in sound judgment with interactions with physicians, peers, patients and /or designee, payors, support service personnel. Ability to work collaboratively with department staff, physicians, and healthcare professionals at all levels to achieve established goals, improve quality of outcomes, maintain, or exceed Joint Commission standards and state mandates as they apply to the department operations.

Physical Requirements: Some light carrying and lifting may be required. Occasional walking may be required to access all areas of the Medical Center. Ability to effectively communicate orally to patients, family members, personnel, and physicians. Near visual acuity to proofread hand or typewritten materials. Manual ability to use telephones and computer keyboard. Position involves sitting for extended periods of time performing data entry into a computer.

Required Licenses and Certifications

RN - Board Of Nursing

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

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