CMA Outpatient Full-time
Texas MedClinic Urgent Care

CMA/NCT Clinic Lead - Culebra

Texas MedClinic Urgent Care San Antonio, TX, US
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Reporting to the Area Manager, Practice Manager or Regional Operations Manager, the Medical Assistant - NCT Clinic Lead coordinates and oversees activities of the clinic and the clinic team members to ensure compassionate, effective and efficient delivery of high-quality clinical care for patients while providing on-site subject matter expertise in the assigned clinic.  The Clinic Lead is a working lead with a varied amount of time dedicated to administrative support also providing patient care and/or clinic support.  

Responsibilities

 

  1. Site Operations
    • Provide patient care at the level of certification/license.
    • Coordinate and oversee the activities of clinic team members.
    • Organize and assign duties and tasks to clinic team members.
    • Assist with clinic team member schedules.
    • Assure clinic maintenance and appearance.
    • Maintain adequate clinic supplies in coordination with the purchasing department.
    • Assist Practice Manager, Area Manager and/or Regional Operations Director in operational performance of the clinic.
    • Acquire and maintain knowledge of all EHRs platforms used within their sites (example: Experity, ECW); functions as back-up for other positions as needed.
    • Preform various quality control audits.
    •  Supports all clinic team members.

 

  1. Leadership
    • Provide a consistent, visible, and accessible leadership presence at their site; establish a positive working environment.
    • Create and foster cooperation and communication among all parties; work to resolve site issues.
    • Perform all duties in compliance with the company mission statement and policies and assist in areas where expertise is requested; champion and assist with implementation of company initiatives in their site.

 

  1. Patient Relations
    • Monitor patient interactions to assure high quality and appropriate employee demeanor, technical accuracy, and conformity to company policies.
    • Maintain process to address patient issues and complaints and interact with patients
  2. Requirements and Qualifications:Education:  A high school diploma/GED is requiredExperience:  A minimum of two (2) years’ experience in a health care organization is requiredCertificate/License: Refer to core job description requirement

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