Medical Assistant

Overview

At WakeMed, we live the WakeWay to Excellence—putting people first, delivering safe, high-quality care, and fostering a culture of respect and teamwork. MyCare 365 is our commitment to accessible, compassionate care in the outpatient setting, and we’re looking for Medical Assistants who share that mission.

Position Summary

As a Medical Assistant at MyCare 365, you’ll be a vital part of our care team, working side-by-side with providers and other healthcare professionals to deliver exceptional care to our ambulatory patients. You’ll provide direct patient care in a fast-paced office setting, supporting clinical workflows and ensuring every patient feels seen, heard, and cared for.

What You’ll Do:

Assist with patient intake, vital signs, and documentation in the electronic health record (EHR)
Support providers with procedures, exams, and follow-up care
Coordinate referrals, lab orders, and patient education
Maintain a clean, safe, and organized clinical environment
Positions imaging equipment and adjusts controls to set exposure time and distance, according to specification of examination
Collaborate across departments to ensure smooth patient flow and continuity of care

WakeWay to Excellence – How You Show Up

As part of WakeMed, you’ll embody our core behaviors:

Respect for People: Compassion, empathy, dignity, and appreciation for every individual.
Teamwork: Collaboration, pride in your work, and support for your teammates.
Commitment & Accountability: Safety first, integrity always, and striving for excellence.
Communication: Clear, courteous, active listening that puts patients first.
WakeWay 2 Excellence: Reducing waste, improving workflows, and supporting

What We’re Looking For:

Completion of an approved accredited Medical Assistant program
Current certification (CMA, RMA, or equivalent) preferred
Strong communication and teamwork skills
Experience in an ambulatory or outpatient setting is a plus
Commitment to WakeMed’s values of respect, integrity, and excellence

Why WakeMed?

A culture that puts people first—patients and team members alike
Opportunities for growth and development
Competitive benefits and wellness programs
A mission-driven organization making a real impact in our community

We invest in YOU — your growth, your well-being, and your future.

Perks & Benefits:

Free parking at all campuses
Health, dental & vision coverage
6 free mental health sessions through Lyra
MetLife pet insurance
403(b) retirement plan with employer match
Paid Days Off (PDO) for vacation, sick time & holidays
Tuition & specialty certification reimbursement
WakeWell Rewards & wellness programs
WakeMed Gives – employee assistance & education support
Childcare partnerships with KinderCare & Bright Horizons
Endless professional development opportunities

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable
Education

High School Diploma or Equivalent Required
Experience

1 Year Clinical - Medical Assistant Required - OR

Required - Completion of an approved Medical Assistant Program

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