Front Office Admin/ Medical Assistant

Job Description

About the Role
The Front Office Administrator / Medical Assistant plays a dual role in supporting both the administrative and clinical functions of the practice. This position is responsible for managing front desk operations while also assisting clinical staff with patient care activities. The role requires a balance of strong organizational skills, patient engagement, and the ability to transition seamlessly between administrative and clinical responsibilities. By creating an efficient and welcoming environment, this position helps ensure a high-quality patient experience and supports overall practice performance.

Minimum Qualifications
High school diploma or equivalent
1+ year of experience in a medical office, administrative, or customer service role
Basic understanding of medical terminology
Ability to multitask in a fast-paced environment

Preferred Qualifications
Medical Assistant certification (CMA, RMA, or equivalent) or relevant clinical experience
Experience with electronic health record (EHR) systems
Previous experience in a physician office or behavioral health setting

Responsibilities

Front Office Responsibilities
Greet patients and create a welcoming, professional environment
Schedule appointments, manage cancellations, and coordinate follow-ups
Answer incoming calls and respond to patient inquiries in a timely manner
Verify patient demographics, insurance, and required documentation
Maintain accurate patient records and ensure compliance with privacy regulations
Support overall front office workflow and patient flow

Medical Assistant Responsibilities
Prepare patients for visits, including rooming and obtaining vital signs
Document patient information, histories, and visit details in the EHR
Assist providers with basic clinical tasks and procedures as needed
Manage patient intake and ensure all required documentation is completed
Support prescription refill requests and prior authorizations as directed
Maintain exam rooms, supplies, and clinical equipment

Skills
Strong communication skills with the ability to engage patients in a professional and supportive manner
Ability to balance administrative and clinical responsibilities efficiently
High level of organization and attention to detail
Familiarity with healthcare regulations and patient privacy standards
Comfort working in a fast-paced, team-oriented environment