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Job Summary:

Supports practitioner and clinical team to accomplish proactive patient management as delegated by and under indirect supervision of clinic nursing supervisor, and with direction from charge nurse, staff nurse, or practitioner. Performs variety of technical, clerical, receptionist and patient care duties to assist practitioners and other members of health care team in providing high quality patient care through health care system. Prepares sterile and un-sterile fields and assists practitioner with minor procedures and occasional office-based surgical procedures.

Essential Responsibilities:

  • Interacts with patients, families, customers, and other members of health care team in courteous and professional manner. Recognizes needs and concerns of members and employees while maintaining positive working relationships.
  • Obtains, identifies and records vital signs, prevention data, medications, chief complaints and other pertinent information. Demonstrates and applies critical thinking. Observes, records and reports pertinent patient symptoms, reactions, condition changes and information. Immediately identifies and reportsto practitioner all adverse observations, reactions, conditions or emergency situations. Uses data systems to identify and pend orders for prevention and screening services. Provides for physical and emotional comfort, and safety of patient. Accepts orders from practitioner for treatments and procedures conducted in unit within scope of work and competencies. Transcribes patient specific data into electronic system using practitioner generated ICD-9 and CPT codes for purposes of billing, coding, and clinical data reporting and analysis.
  • Anticipates providers needs during patient procedures. Adjusts to changes in procedures, assignments, or workload as directed by provider.
  • Serves as member of health care team. Performs efficiently and remains calm in emergency patient care/clinic situations. Follows established procedures and Informs appropriate persons. Prioritizes care based on acuity of patient.
  • Prepares room and instruments for use during exam or procedure. Assists practitioner with wide variety of patient care procedures and tests. Collects, labels and processes specimens as required by practitioner and in accordance with policies and procedures.
  • Reviews written instructions/educational materials with patient and family regarding preparation and/or follow-up for diagnostic tests, medical procedures, surgeries, and treatments as ordered by practitioner, nurse or nursing supervisor.
  • Coordinates efforts with nursing supervisor, staff and other departments to maintain standards of patient care.
  • Applies and removes dressings and pads as ordered by practitioner; applies as ordered by practitioner and under direct supervision practitioner, and after completion of training and competency requirements.
  • Applies and instructs patients in the use of pre-manufactured splints, braces and other orthotic devices using preprinted instructions.
  • Assists practitioner by setting up sterile and unsterile fields and assisting with routine, minor surgical procedures as delegated by nursing supervisor and/or practitioner, in accordance with established guidelines, policies and procedures, and upon completion of clinical competency requirements.
  • Respects patients rights to privacy, dignity and safety. Provides emotional support to patients as appropriate.
  • Documents patient care interactions and activities following clinic standards, including all findings, instructions and patient responses.
  • Maintains an understanding of insurances, and requirements for authorizations need for procedures and orders.   Works hand and hand with clerical team to obain any authorizations required for orders.   Works with outside depts and entities to schedule patients for procedures ordered by providers.
  • Ensures equipment is available and in clean, safe and operable condition. Follows appropriate procedures for reporting malfunctions, repairs or replacements within limits of authority. Identifies and reports equipment needing required maintenance or inspection.
  • Maintains and promotes clean, safe and well-equipped environment for patients, family members and staff. Follows departmental and organizational directives to isolate and process contaminated instruments and supplies. Cleans rooms, furniture, instruments and equipment according to established polices and procedures.
  • Reviews, compiles, documents and prepares paper or on-line clinical records for clinical encounters. Retrieves other clinical documentation and records as requested. Retrieves and/or delivers mail for practitioners and healthcare team members. Informs practitioner of diagnostic results to assure expeditious follow up. Notifies practitioner of patient cancellations, postponements, and failures to show.
  • Encourages open channel of communication with co-workers and supervisor. Relays pertinent information to staff members in own department or other departments. Assures information is accurate and complete.
  • Assists patients and/or family members with non-clinical complaints or inquiries, such as customer service, appointment scheduling, etc. Refers clinical related problems or issues requiring higher level intervention to clinic nursing supervisor or designated patient concerns resource personnel.
  • Receives telephone calls. Either takes message or Transfers calls from patients for clinical concerns to practitioner. Provides information to callers on service related questions. Arranges patient appointments based on guidelines specific to severity level and type of procedure. Answers and makes telephone calls regarding prescription refills. Relays normal diagnostic results according to patient specific instructions as ordered by practitioners. Relays messages between caller and practitioner or other member of health care team. Processes referrals as directed.
  •  Works in harmony with other depts of the hospital on practitioners schedules as they intersect with other departments and services... Adjusts practitioner schedules to accommodate same day appointments, patient surgeries/procedures, and/or patients schedule.
  • Maintains familiarity with various schedules, clinic procedures, surgeries, coding techniques and preferences unique to individual practitioners.
  • Assists by gathering documents for practitioner notes and orders, and alerting about problems. Transcribes patient specific data into electronic system using practitioner generated ICD-9 and CPT codes for purposes of billing, coding and clinical data reporting and analysis.
  • Directs patient to business office for financial concerns.
  • Assures office, exam rooms and storage area is adequately stocked with supplies.
  • Represents, attends and participates regularly in staff meetings, interdepartmental committees, and other department meetings to address concerns and issues in department/clinic and for improvement of patient care.
  • Uses supplies conservatively to maintain inventory control and contain costs. Orders, inventories and maintains maintenance records/par levels of supplies.
  • Prioritizes and coordinates daily workflow and activities.
  • Participates in projects as requested.
  • Adheres to organizational, departmental and clinic specific standards, policies, procedures, processes, protocols or guidelines. Performs duties in accordance with departmental scope of service and medical assistant scope of work.
  • Demonstrates and applies knowledge, skills and competency in required clinical skills and use of clinical equipment.
  • Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served.
  • Demonstrates sufficient knowledge, skills, and abilities in area of specialization.

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Evaluates problems, situations, or issues presented to the employee (whether in a clinical or non- clinical environment) for priority needs, resolving the problem effectively and in a timely manner using critical-thinking and problem-solving skills appropriate to the position and authority for a Medical Assistant. Ensures that all communication with a patient is completed in a proactive, positive, and effective manner that promotes the patient’s compliance with scheduled appointments and/or treatments. Documents communication efforts with the patient in in the patient’s Electronic Health Record (EHR) in accordance with the Nursing Policies and Procedures. Identifies and reports any safety hazard, or potential hazard, by directly notifying supervisory staff immediately and ensuring that El Rio facilities provide a safe and secure environment for all patients, visitors, and employees. Adheres to Health and Safety Policies and Procedures; participate in all safety programs, which may include assignment to an emergency response team. Adds labels, rotates, and stocks medications, medical supplies, and equipment in compliance with the Nursing Policies and Procedures, maintaining proper and appropriate inventories for operational use. Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position. Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards. Minimum Education and Experience: A High School Diploma or General Education Diploma (G.E.D.). If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job. Required Licenses, Certifications, and Registrations: A Medical Assistant Certificate from an approved and accredited educational institution . Current certification in Basic Life Support (BLS) for health care providers. Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment. Employees in this position may be required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements . Preferred Education, Experience, Skills, Abilities: One year of experience as a medical assistant in Emergency Medicine, Family Medicine, Pediatric, or Internal Medicine center/clinic setting. Bilingual (English/Spanish) with the ability to speak, read and write in both languages. Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job. El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. El Rio Health requires all AZ employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. New hires and transfers must submit their fingerprint clearance card or fingerprint receipt before their hire date or transfer date. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after the new employee hire date or transfer date. All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045). All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive. El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.