RN CNO Full-time
NYC Health + Hospitals

Chief Nursing Officer

$304,588 - $320,000 / year
Marketing Statement

NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

PURPOSE OF POSITION

The Chief Nursing Officer (CNO) is responsible for planning, organizing, directing, and evaluating all Nursing and Patient Care Services in alignment with the five pillars of NYC Health + Hospitals: Quality & Outcomes, Care Experience, Financial Sustainability, Access to Care, and Culture of Safety.

The CNO provides executive oversight for the full scope of nursing operations, including inpatient, ambulatory, procedural, perioperative, behavioral health, and specialty services, as well as Advanced Practice Nursing (Nurse Practitioners, Clinical Nurse Specialists, Nurse Anesthetists, and other advanced practice providers as applicable). The CNO ensures regulatory compliance, professional practice standards, and operational excellence across all nursing programs.

The CNO is accountable for the development, execution, and fiscal stewardship of the nursing operating and capital budgets, including workforce planning, productivity management, cost containment strategies, and financial forecasting. The CNO ensures the efficient allocation of human, material, and capital resources to sustain high-quality, equitable patient care.

The CNO demonstrates advanced executive leadership effectiveness by delegating authority and responsibilities appropriately across the nursing leadership structure, ensuring accountability at all levels. The CNO manages time strategically, balances competing operational and strategic priorities, and optimizes leadership bandwidth to drive organizational performance while sustaining visibility and engagement across the enterprise.

As a key member of the Executive Leadership Team, the CNO operationalizes and executes the strategic vision of the Chief Executive Officer (CEO) and the System Chief Nurse Executive (CNE/SVP), translating enterprise goals into actionable nursing strategies and measurable outcomes at the facility level. In addition, the CNO develops and implements a comprehensive, multi-year Nursing Strategic Plan aligned with organizational and system priorities, advancing workforce development, programmatic growth, innovation, clinical excellence, and nursing leadership succession.

The CNO fosters a professional practice environment that promotes interdisciplinary collaboration, health equity, staff engagement, psychological safety, and high reliability, ensuring that nursing services consistently deliver safe, patient-centered, and financially sustainable care.

Summary Of Duties And Responsibilities

  • QUALITY & OUTCOMES
  • Provides executive oversight of nursing practice to ensure delivery of safe, evidence-based, high-quality care.
  • Oversees nurse-sensitive indicators (falls, HAPI, CAUTI, CLABSI, VAP, readmissions, mortality, patient flow metrics, etc.).
  • Leads Continuous Quality Improvement (CQI) and performance improvement initiatives using data-driven methodologies (PDSA, Lean, High Reliability).
  • Ensures compliance with CMS, DOH, TJC, and other regulatory/accreditation standards.
  • Establishes and maintains professional practice standards, competency validation, and evidence-based care models.
  • Participates in and reports quality outcomes to Administration and governing bodies.
  • Nursing Excellence & National Designations
  • Leads strategy to achieve and sustain nationally recognized nursing excellence designations including but not limited to: Pathway to Excellence, Magnet, Beacon, Lantern, AORN Centers of Excellence, Safe Sleep, Babyfriendly, etc.
  • Embeds designation standards into daily operations, leadership accountability, and outcome dashboards.
  • Ensures sustained performance beyond designation cycles through governance infrastructure and measurable benchmarks.
  • Advances nursing research, innovation, shared governance, and workforce engagement to maintain excellence.
  • CARE EXPERIENCE
  • Ensures patient-centered care delivery across all inpatient and ambulatory settings.
  • Promotes compassionate, culturally competent care that builds trust with patients and families.
  • Aligns nursing engagement strategies to improve HCAHPS and patient satisfaction outcomes.
  • Advances shared governance and frontline empowerment to improve staff engagement and professional satisfaction.
  • Fosters interdisciplinary collaboration to enhance continuity of care and discharge effectiveness.
  • Integrates nursing excellence standards into care experience initiatives to enhance staff satisfaction and patient trust.
  • FINANCIAL SUSTAINABILITY
  • Develops and maintains the nursing operating and capital budgets (personnel, supplies, equipment).
  • Ensures fiscal accountability, cost controls, and productivity management within approved budgets.
  • Forecasts nursing staffing based on acuity, census, and volume trends.
  • Optimizes staffing models to ensure safe, balanced, and efficient workforce utilization.
  • Identifies strategic operational efficiencies and opportunities for financial stewardship.
  • Partners with Finance and Operations to ensure nursing resources align with institutional priorities.
  • Holds enterprise-level accountability for nursing financial performance.
  • Aligns staffing, programmatic growth, and workforce investments with ROI and value-based care metrics.
  • Integrates designation achievement and quality improvements with financial performance outcomes.
  • ACCESS TO CARE
  • Ensures safe staffing models that meet patient demand across inpatient, outpatient, and specialty services.
  • Collaborates with interdisciplinary leaders to improve throughput, discharge planning, and reduction of avoidable delays.
  • Supports expansion of programs and services to meet community health needs.
  • Advances workforce recruitment, retention, and succession planning to ensure sustained access to nursing services.
  • Promotes equitable care delivery and health equity initiatives aligned with community needs.
  • Provides executive oversight for Advanced Practice Nursing (Nurse Practitioners, CNS, CRNA, etc.).
  • Ensures scope of practice compliance, credentialing, performance evaluation, and integration into service line growth.
  • Aligns APN deployment with access, quality outcomes, and programmatic development.
  • Oversees strategic growth and operational performance of nursing-led programs and service lines.
  • Aligns programmatic initiatives with system and CEO/CNE strategic priorities.
  • CULTURE OF SAFETY
  • Leads the implementation of High Reliability principles and Just Culture frameworks
  • Promotes psychological safety and transparent reporting of adverse events and near misses.
  • Maintains oversight of patient safety programs and risk mitigation strategies.
  • Ensures compliance with infection prevention, workplace safety, and emergency preparedness standards.
  • Develops leadership accountability structures to sustain safe clinical environments.
  • Supports labor engagement and collaborative relationships in unionized settings.
  • Translates CEO and CNE/SVP enterprise vision into measurable nursing objectives.
  • Develops and implements a comprehensive Nursing Strategic Plan with clear KPIs aligned to all five pillars.
  • Establishes leadership accountability structures to sustain cultural and operational excellence.

Minimum Qualifications

  • Valid New York State license and current registration to practice as a Registered Professional Nurse (RN) issued by the New York State Education Department (NYSED); and,
  • A Masters Degree in Nursing Administration or a related field; and,
  • Eight (8) years of satisfactory nursing experience, six (6) years of which must have been in administration or management; or,
  • A satisfactory equivalent of education, training and experience. However, all candidates must have at least a Baccalaureate Degree or higher in Nursing, and be licensed and currently registered to practice as an RN in New York State.

Department Preferences

Certification(s)/License(s)

QUALIFICATIONS FOR THE JOB:

  • Licensed and currently registered as a professional registered nurse in New York State (required)
  • National Board Certification in Executive Leadership such as NEA-BC from the American Nurses Credentialing Center or CENP from American Organization of Nurse Leaders (preferred)

Educational Level

  • Baccalaureate Degree in Nursing or related field (required).
  • Master’s Degree in Nursing Administration or related field, if baccalaureate degree is in non-nursing, MSN is required (required).
  • Doctorate in Nursing (PhD, DNP) or related field preferred.
  • Attends professional continuing education, i.e. lectures, seminars and workshops related to nursing and hospital leadership.

Knowledgeable In

  • Executive nursing leadership and governance
  • Nursing professional practice models and care delivery frameworks
  • Healthcare finance and budget forecasting
  • Regulatory accreditation, and compliance requirements in healthcare organizations (CMS, DOH, TJC)
  • High Reliability & CQI methodologies
  • Workforce analytics & labor relations
  • Nursing excellence designation standards
  • Advanced Practice Nursing regulations
  • Strategic planning and change management
  • Health equity and population health
  • Research, statistics, and data analytics
  • Performance measurement, data-driven decision making, and outcomes evaluation.
  • Strong data literacy and comfort with clinical and operational metrics
  • Ability to drive innovation, lead change, and manage conflict constructively
  • Commitment to diversity, equity, inclusion, and health equity in clinical practice
  • Knowledge of management in a union

Equipment/Machines Operated

  • General office equipment
  • Electronic Health Record (EHR) systems
  • Staffing, scheduling, and productivity systems
  • Quality, safety, and performance dashboards
  • Financial and budget management tools
  • Data analytics and reporting platforms
  • Microsoft Office software (or similar)

Computer Programs/Software Operated

  • Desktop and laptop computers, tablets, and mobile communication devices.
  • Hospital information systems, electronic health records (EHR), and data management platforms.
  • Quality and performance improvement software, dashboards, and reporting tools
  • Presentation and audiovisual equipment, including projectors, video conferencing systems, and microphones
  • Standard office equipment including printers, scanners, copiers, and fax machines
  • Learning management systems (LMS) and online education platforms used for staff development and training.
  • Data analysis and research tools, including survey platforms and statistical reporting software

Years Of Experience

  • Minimum eight (8) years of nursing experience (required)
  • Minimum six (6) years relevant experience demonstrating progressive nursing leadership and management (required).

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

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$117,695 - $152,756 / year
White Plains Hospital Job Description Title: Registered Nurse Job Code: 300200 (RN) 300201 (RN- Baylor) 300203 (RN-IV Therapy) 300213 (RN-Radiology) 300227 (RN- Dialysis) 300232, 300234, 300250 (RN- Float Pool) 300222, 300229,300230 (RN – Per Diem) Department/Location: Nursing Division FLSA Status: Non- exempt Reports to: Nurse Manager/Assistant Nurse Manager Position Summary The Registered Nurse provides direct patient care. The Registered Nurse collaborates with patients, family/significant others, peers, physicians, and other members of the interdisciplinary healthcare team in the delivery of healthcare services to patients. The Registered Nurse assesses the patient’s needs, plans care, implements and evaluates the medical and nursing regimens in accordance with the hospital and nursing philosophy, policies/procedures and standards. He or she demonstrates leadership skills and commitment to professional accountability and growth Essential Functions And Responsibilities Includes The Following Understands and adheres to the WPH Performance Standards, Policies and Behaviors. Provides respectful care for all patients that allows for and promotes mutual respect, shared decision making and informed consent all the time while respecting a patient’s autonomy and dignity regardless of race, ethnicity, sexual orientation or gender identity, religion, language, or any other protected group status. The L&D RN provides respectful birthing care that allows for and promotes mutual respect, shared decision making and informed consent all the time while respecting a patient’s autonomy and dignity regardless of race, ethnicity, sexual orientation or gender identity, religion, language, or any other protected group status. The NICU RN provides management of the NICU Infant requiring Inter-facility transport. Utilizes the nursing process to meet the age specific needs of the patient in all aspects of care: biophysical, psychosocial, education, safety/ environment, and discharge planning Utilizes appropriate steps in the decision-making process to include recognition and priority setting related to patient care and unit-based issues. Addresses issues with appropriate actions Administers blood and blood products according to policy Collaborates and communicates with the interdisciplinary health care team Integrates patient rights and nursing ethics into work practice Adheres to infection control standards to reduce the risk of nosocomial infections to patient and staff. Adheres to the tenets of the Joint Commission National Patient Safety Goals Delegates activities to ancillary staff as it relates to the State Nurse Practice Act Adheres to the ANA Code of Nursing Ethics & Scope and Standards of Nursing Practice Supports, promotes, and practices within the WPH Professional Nursing Practice Model Sustains and advances the Magnet model Participates in the Performance Improvement initiatives Completes competency requirements Attends mandatory in-services Attends staff meetings as required/requested Utilizes cost containment practices Assumes Charge Nurse responsibility Performs other related duties as assigned Education & Experience Requirements Graduate from an accredited school of nursing with current New York RN license/registration. BSN Required. Knowledge of current nursing, medical and health trends and practices in rendering of patient care. One year of acute care nursing experience preferred for areas other than medical surgical or step-down BLS certification (through American Heart Association) is required. ACLS certification (through American Heart Association) is required for all RNs, except for NICU and OR RNs. All newly hired, inexperienced nurses must receive this certification within 12 months. All newly hired, experienced nurses must receive this certification within 6 months. PALS certification (through American Heart Association) is required for all RNs working in the PACU, 5I Pediatrics, Emergency Department, Armonk Urgent Care, Ambulatory Surgery and 226 Ambulatory Surgery Center. All newly hired, inexperienced nurses must receive this certification within 12 months. All newly hired, experienced nurses must receive this certification within 6 months. NRP certification is required for all RNs working in the Mother-Baby unit, Labor & Delivery, and NICU. All newly hired nurses to the NICU, L&D, and Mother-Baby must receive this certification within 6 months. Effective 10/31/25 all RNs working on 5I are required to have NRP. Experienced RNs will have 6 months to obtain and new graduates will have 12 months. All registered nurses and advanced practice nurses providing direct oncology care must demonstrate one of the following: Current cancer-specific certification in the nurse’s specialty by an accredited certification program. Oncology nursing certifications that qualify include, but are not limited to: AOCNP®, AOCNS®, AOCN®, BMTCN®, CPHON®, CPON®, CBCN® OCN® or Ongoing education by earning 36 cancer-related continuing education nursing contact hours every 3 years (maintained by department manager) Registered Nurses in the Emergency Department must complete de-escalation training within 1 year of hire to transfer to the Emergency Department. Successful completion of Department and Unit Orientation Program. Core Competencies Teamwork & Adaptability Acts as a Professional Role Model Assessment Skills Excellent Communication Skills (both verbal and written) Attention to Detail Planning & Organizing Sound Problem-Solving, Judgment and Decision-Making Skills Stress Tolerance Physical/Mental Demands/Requirements & Work Environment May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) database and accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS database can also be found at the hospital switchboard, saved on a disc. Position requires ability to move about freely at least 85 per cent of the time. Must be able to remain stationary for extended/prolonged periods Frequently moves/transports objects up to fifty (50) pounds and must be able to move patients of all weights with a minimum of one (1) assist or assistive device/equipment Must be able to work in environment with continuous interruptions Must be able to assess and respond to rapidly changing situational needs of patients, department and hospital Must be able to adapt in a high stress and fast-paced environment with multiple interruptions Must be able to detect sounds and respond to emergency sounds/signals at all times Must be able to constantly operate computer, equipment and other devices Position requires ability to concentrate on fine detail with interruptions and attend to tasks for more than sixty (60) minutes at a time. Individual must be able to understand and relate to theories behind several related concepts and remember multiple tasks given during the course of a day. Primary Population Served Check Appropriate Box(s) Below Neonatal (birth – 28 days) Patients with exceptional communication needs Infant (29 days – less than 1 year) Patients with developmental delays Pediatric (1 – 12 years) Patients at end of life Adolescent (13 – 17 years) Patients under isolation precautions Adult (18 – 64 years) Patients with cultural needs Geriatric (> 65 years) ☒All populations Bariatric Patients with weight related comorbidities Non-patient care population The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital. Salary Range: $117,695-$152,756 (Based on FT hours)