CMA Full-time
American Family Care

Medical Assistant

American Family Care West Springfield, MA 01089, US
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance
  • Wellness resources
Make an impact—front desk to triage

At American Family Care, our Medical Assistants are the heartbeat of the clinic — blending clinical skill, patient service, and front-desk/insurance verification expertise to keep our centers running smoothly. Whether you’re triaging a patient, drawing blood, or ensuring accurate insurance eligibility, you’ll play a key role in delivering care and ensuring our services are paid correctly.

If you thrive in a fast-paced urgent care or medical office setting, adapt quickly, and pride yourself on both accuracy and compassion, we want you here.
 
What you’ll do
  • Clinical Care: Greet and triage patients, collect vitals/histories, perform venipuncture and CLIA-waived point-of-care testing (COVID, flu, strep, glucose, A1C, UA, etc.), assist with minor procedures, wound care, EKGs, and nebulizer therapy.
  • Insurance Verification & Front Desk: Register patients, verify insurance eligibility, determine financial responsibility, collect co-pays, reconcile payment logs, and maintain EMR accuracy.
  • Patient Service: Educate patients on both clinical procedures and financial expectations, provide clear discharge instructions, and de-escalate concerns with empathy and professionalism.
  • Team & Compliance: Participate in daily huddles, maintain compliance logs (crash cart, fridge temps, etc.), support infection-control and HIPAA standards.
 
What We’re Looking For
  • Completion of an accredited Medical Assistant program.
  • Active national MA certification (CMA, RMA, CCMA, or equivalent) at hire.
  • At least 1+ year of experience with insurance verification and patient registration required.
  • Active BLS certification required or must be obtained within defined onboarding period.
  • Urgent care or emergency room experience highly valued.
  • EMR proficiency (Experity preferred); comfort with payer portals (e.g., Waystar).
  • Proven venipuncture and specimen collection skills.
 
Additional requirements
  • Must successfully pass a drug screen and criminal background check as a condition of employment.
  • Full availability including ability to work evenings/weekends and float to nearby centers as needed.
Why You’ll Love Working Here
  • Competitive pay and benefits package.
  • Opportunities for professional growth and cross-training.
  • Collaborative, supportive, patient-first team culture.
  • Make an impact by delivering The Right Care. Right Now.
Work environment
Fast-paced urgent care with frequent role-switching; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25–30 lbs; weekend/evening shifts and float coverage as needed.

American Family Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

AFC is committed to pay equity and transparency. The expected pay range for this role is $XX.XX – $XX.XX per hour. Final compensation offers will be determined based on a combination of factors, including experience, certifications, education, and geographic location. In addition to base pay, AFC offers a competitive benefits package and advancement opportunities (varies by full-time/PRN/part-time status). 

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