LEAD MEDICAL ASSISTANT / LEAD MEDICAL ASSISTANT SR, WFH - WFH EXTERNAL WORKPLACE CLINICS

Froedtert Menomonee Falls, WI 53051, US

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MENOMONEE FALLS at our CP-NORTH HILLS HEALTH CENTER facility.

This job is ON - SITE.

FTE: 1.000000

Standard Hours: 40.00

Shift: Shift 1

Shift Details: Shift will vary based on clinic day locations, no holidays or weekends, This position is a combination of Direct and Indirect patient care based on department needs. Home base/Indirect patient care location will be North Hills Health Center. Direct patient care location will vary across workplace clinics.

Direct

This patient facing role is primarily responsible for performing hands on patient care and supporting providers while in clinic. Typical daily duties include but are not limited to, interacting with our patients while performing standard rooming, taking vitals, administering vaccines, setting up and turning over rooms, specimen collection, and assisting providers as needed. Completing patient refill requests, following our standard system refill protocol. Other duties as assigned. See job description for full details.

Indirect

Largely computer based, a mostly seated role. This role is primarily responsible for the “behind the scenes” needs of our patients. Our indirect MA’s utilize our Epic inbasket to review and respond to patient phone calls, MyChart Messages, refills, and paperwork. Depending on staffing needs, indirect teammates are shifted to support direct patient care. Other duties as assigned. See job description for full details.

Job Summary:

The Lead Medical Assistant is a healthcare professional who is an essential member of the patient-centered health care team. This individual is responsible for assisting the manager/supervisor with daily operations, which include staff assignments and acting as a resource for the patients, providers and support staff in the absence of the manager/supervisor. The Lead MA can also be responsible for assisting with new employee on-boarding and orientation as well as ongoing training for all medical assistants. This individual will act as a liaison to the manager/supervisor regarding issues resolution. The Lead MA will also be expected to perform all tasks of a MA and MA Senior.

EXPERIENCE DESCRIPTION:

1 year of experience as medical assistant or in the field of the credential held is required. 2 years of experience in designated specialty and/or other ambulatory setting preferred.

EDUCATION DESCRIPTION:

HS Diploma or GED is required.

LICENSURE DESCRIPTION:

One of the following is required: Military Medic/Corpsman training (must also obtain one of the certifications or licenses below within 6 months of hire), Credentialed in ABR-OE (Assessment-Based Recognition in Order Entry), Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), NRCMA - Medical Assistant through the National Association for Health Professionals, CCMA Certified Clinical Medical Assistant, or Certified Medical Assistant through the National Phlebotomy Certification Examination (NPCE), Certified Paramedic, Advanced EMT, OR Graduated from an accredited Licensed Practical Nurse (LPN) program and current active LPN license. If hired as a Lead prior to 1/1/26, have 6 months to obtain one of the certifications/licenses listed above. American Heart Association (AHA) Basic Life Support for the Healthcare Providers (BLS) or an AHA approved equivalent is required within 90 days of hire.

Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

Paid time off
Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
Academic Partnership with the Medical College of Wisconsin
Referral bonuses
Retirement plan - 403b
Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.

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