Where compassion meets innovation and technology and our employees are family.

GENERAL PURPOSE OF JOB:
To assist health care providers and clerical staff in the ambulatory patient care areas. Provides developmentally appropriate care for the ages of patients served. Perform a variety of routine and specialized tasks.
Specific job duties include Performs and documents vital signs and physical measurements in an age-appropriate manner. Performs phlebotomy procedures, performs ancillary testing, promotes safety and infection control, calls pharmacy to authorize medication refills as per physician’s orders, performs clerical duties to include: answering telephones, greeting patients, appointment scheduling, insurance pre- authorizations, chart preparation and completion, retrieves diagnostic reports and dictations, arranges for hospital admissions, and procedures, and reinforces physician discharge orders.

ESSENTIAL DUTIES AND BEHAVIORAL EXPECTATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required.

• • Maintains utmost level of confidentiality at all times.
• • Adheres to hospital policies and procedures.
• • Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
• • Schedules appointments, receives money for bills, keeps x-ray and other medical records, performs secretarial tasks, and completes insurance forms.
• • Keys data into computer to maintain office and patient records.
• Performs and documents vital signs and physical measurements in an age appropriate manner
• • Prepares patient for examination.
• • Performs and documents vital signs according to hospital standards.
• • Identifies abnormal vital signs and reports to the nurse or MD.
• • Measures height and weight accurately.
• • Documents or photocopies current immunization accurately.
• • Documents allergy status accurately.
• • Assists with the preparation of equipment. and aids physician during treatment, examination, and testing.
• • Performs waive testing procedures such as glucose monitoring, urine dipstick, rapid-strep, hemoccult and urine pregnancy test.
• • Passes competency validations annually.
• • Labels appropriately, all waive testing controls with date opened, and expiration date.
• • Maintains QC monitoring as appropriate.
• • Documents legible and accurately
• Performs general lab duties as assigned
• • Performs venipuncture, finger stick, and heel stick phlebotomy procedures as per hospital policy.
• Processes lab specimens, performs tests, and reports results as written in applicable policies and
  procedures.
  • Performs only those tests that are authorized by the licensed professional and require a degree of
  skill commensurate with the individual’s education, training or experience, and technical abilities.
  • Maintains records that demonstrate that proficiency-testing samples are tested in the same manner
  as patient samples.
  • Adheres to laboratory’s quality control policies, documents all control activities.
  • Identifies problems that may adversely affect test performance or reporting of test results and either
  must correct problem immediately or notify nurse in charge.
   
• Promotes safety and infection control
  • Observes and enforces guidelines for infection control in administering care, demonstrating
  adherence to infection control guidelines.
  • Promotes safety of all patients and personnel.
  • Promotes and ensures safe and effective use of equipment in assigned areas as observed annually
  by supervisory observation.
  • Cleans toys per hospital policy.
  • Responds to emergency situations as evidenced by ongoing supervisory observation.
   
• Assists nursing personnel and performs other duties
  • Collaborates with licensed nurse in ensuring that all nursing care required by patients is administered
  and documented.
  • Stocks supplies and exam rooms daily.
   
• Medication administration
  • Health teaching and counseling as ordered by medical provider.
  • Administer prescribed medications and immunizations.
   
• Maintains interaction and communication
  • Maintains unit, department, and hospital communication as observed by supervisor.
  • Attends staff meetings or signs attendance records for reading of minutes and attends all mandatory
  in-services 100% of the time as evidenced by a review of minutes and Staff Development Records.
  • Notifies licensed staff or supervisor when unable to complete assigned or tasks or responsibilities.
  • Monitors patient flow in clinic and guest relations to promote customer service.

EDUCATION AND/OR EXPERIENCE:

• • High school diploma or general education degree (GED)
• • Completion of medical assistant training course accredited by the Bureau of Private Post
• secondary and Vocational Education in the Department of Consumer Affairs or CAAHEP.
• • Prior experience as a certified medical assistant preferred
• • Basic knowledge of computer
• • Current BLS or within six months of hire
• • Attempt National Certification or Registry as Medical Assistant (CMA or RMA) within two years of hire