Nurse Navigator Capacity and Flow

Brown University Health Providence, RI, US

Summary

Brown University Health’s CMAC is the hub of capacity management and access across the system. It serves a vital role in managing patient flow and throughput at the system level and at each individual site, having visibility across all hospital operations and maintaining communication with all disciplines and teams. The CMAC is a central department with several branches charged with managing patient flow and throughput through access, capacity and flow, and transport teams with the primary goal of ensuring the right patient is in the right place at the right time.

The Capacity and Flow Nurse Navigator reports to the Clinical Operations Manager of Capacity and Flow within the CMAC. For the Nurse Navigators defined shifts, s/he will have visibility of capacity at the system and site-level. This role will include responsibility for the coordination of all activities that involve patient placement and movement including those patients directly admitted, transferred, and discharge.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In Addition To Our Values, All Employees Are Expected To Demonstrate The Core Success Factors Which Tell Us How We Work Together And How We Get Things Done. The Core Success Factors Include

Instill Trust and Value Differences

Patient and Community Focus and Collaborate

Responsibilities

Patient Placement Services:

Utilizes clinical skills to place patients and move patients (as needed) throughout the system and at the site level- identifying and expediting the most appropriate placement of admitted patients quickly and safely

Communicates regularly and collaborates with nursing operations across the system (at each site) to understand nurse staffing and patient-related issues that arise that could affect throughput and patient flow

Communicates regularly with the Patient Access team to provide current census in order to make decisions and provide direction related to transfer and direct admission acceptance.

Provides direction in moving patients within the emergency department, critical care units, acute care units and post-acute care units.

Communicates regularly with Patient Flow Expediter to understand barriers and delays and to assist with planning and prioritizing beds.

Maintains up-to-date bed availability information in the event of a community disaster

Supports and promotes the achievement of goals and standards for patient care delivery within the organization.

Operations

Communication of capacity status via e-mail, operational meetings reports, and participation at site level and system-level capacity meetings

Responds to administrative and/or operational problems as they arise, defines and resolves problems in a professional and courteous manner to multiple demands from customers.

Is capable of retrieving, entering, and updating patient records within the EMR (Epic).

Partners and collaborates with all disciplines across the hospital, sharing pertinent information in a timely fashion.

Demonstrates a high level of clinical knowledge, remains informed of current trends and innovations related to capacity management and patient flow.

Collaborates with the CMAC leadership team to provide feedback and documentation related to patient care, administrative issues, events, situations, etc.

Performance Standards

Develops and maintains expertise in the field to address questions and provide strategic direction to maintain quality of services.

Ensures of effective utilization of resources

Participates in and supports the plan to educate, develop, and orient new CMAC staff

Manages with focus on continuous quality improvement including development and implementation of effective quality programs, participates in operational improvement committees, as needed.

Provides high quality, high value patient-focused services

Ensures resource productivity

Ensures Customer satisfaction

Achieves performance improvements year-to-year

Receives positive feedback from peers, directs reports and staff

Qualifications-education

Baccalaureate Degree in Nursing required.
Must have current licensure to practice as a Registered Nurse in the State of Rhode Island or in another state that participates in the Nurse Licensure Compact.
Demonstrates knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

Qualifications-experience

Minimum of five years progressive clinical experience plus two years of administrative experience preferred.
Strong interpersonal/negotiation/mediation skills and demonstrated effective leadership in an environment with culturally diverse needs and abilities of staff.
Maintains clinical competency, in order to understand processes and identify barriers to improve the quality of patient care.

Supervision

none

Pay Range

$40.16-$80.31

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

Work Type

7pm-7am

Work Shift

Variable

Daily Hours

12 hours

Driving Required

No

Share this job

Related Jobs

Per Diem

1 month ago

Registered Nurse (RN)

IntelyCare Bridgewater, MA

$52 - $83 / hour

Bring home up to $83 an hour as a Registered Nurse (RN) in Bridgewater, MA, and around Plymouth County as a self-scheduling, W2 employee. IntelyCare's nurse-founders knew the value of real work-life balance — and the support that truly enables it. That's why we offer the stability and benefits you rely on alongside the scheduling freedom you've been craving. With our all-in-one app its easy to pick your preferred shifts at any of our facility partners and to take time off whenever you like. Need a break after every shift to recharge with a playdate at Marathon Park or drinks out with coworkers? Or maybe you need to find a way to get your teen to their homework help meeting at the Bridgewater Library during the week. With IntelyCare you can do all of this without shift swapping or being forced to call out. Taking care of others should always start with taking care of yourself. Learn how we're helping make healthcare a sustainable career for our valued caregivers and consider applying today. Benefits RN hourly rate between $52 and $83 Get paid rates that are up to 25% higher on average, with weekly and daily pay options Opportunities for overtime as well as boosted rates for holidays Quickly find shifts in all states where you're authorized to practice Set your own schedule by selecting only your preferred shifts at any of our partner facilities Choose from weekday/weekend shifts, day/evening/overnight shifts, and more 401k retirement plan Upskilling opportunities with a dedicated team of quality assurance nursing professionals Eligibility for medical, dental, and vision insurance for you and qualifying family members Employer tax withholding each pay period Employer coverage for workers' comp and malpractice insurance Undergraduate and graduate tuition discounts at Excelsior University (up to 34%) Manage your shifts and access workplace perks like free continuing education courses through an all-in-one app At IntelyCare, you get a job and a schedule that you manage, but also a supportive community that has your back. Here's how some of our own nursing professionals have described the experience: "I love working with IntelyCare because of all the perks and benefits it provides. There are a variety of facilities to choose from in the app. At first I was going to multiple facilities until I found my two favorites, where I now work full time. I love it!" "I love how flexible this job is! I am a busy mom, so accepting last minute ‘hero’ shifts typically works out better than scheduling shifts in advance. I appreciate the pay and the additional bonuses." "IntelyCare has exceptionally high rates, a variety of facilities, and an easy and fun app to use. The staff here are all very personable and knowledgeable as well, which makes things so much easier. This is truly a 5-star agency." "I love IntelyCare because everything has been easy from the application process until now. There has never been a question unanswered, and everyone is always happy to help with whatever I needed. They always advocate on our behalf. I am so grateful to be an IntelyPro." Job Responsibilities Delivering high quality, resident-centered care while working as a RN in post-acute facilities Coordinating with the broader care team to shape personalized care plans for residents Communicating various care options with medical staff, residents, and their family members Taking and monitoring vital signs and drawing fluids as needed for lab work Delivering medications and administering treatments to residents Documenting vital signs, nursing interventions and responses, medical histories, and other relevant information in resident records Ensuring the effective use of medical equipment and devices Assisting staff members with incident investigations Complying with all applicable laws, regulations, policies, and standards of care Training nursing professionals and support staff as needed consistent with scope of practice requirements Being accountable to follow and adhere to resident care plans Qualifications and Skills Current Massachusetts state license to practice as a Registered Nurse (RN) Graduation from an approved nursing program At least 6 months of experience ( RN or related role) Ability to lift at least 50 lbs Advanced organizational and communication skills Your Path to a Better Work-Life Balance Can Start Today As you look for Registered Nurse (RN) jobs near you, this is your chance to finally have a job that accommodates your life. See how you can build the career you always wanted by applying with the team ranked #1 in quality today. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Location: Bridgewater, Massachusetts 02324

Outpatient

Full-time

5 days ago

Registered Nurse Ambulatory, Norman Prince Spine Institute

Brown University Health Newport, RI

$35.70 - $71.40 / hour

Summary Under the general supervision of the Clinic Program Manager and/or Administrator or Physician, and according to established procedures, provides care to patients and families. Responsible and accountable for the care provided regardless of whether it is provided solely by said nurse or if by the nurse and others under his/her supervision. Implements and coordinates the steps of the nursing process, involves the patient in decision making relative to care and is responsible for making nursing care judgements and acting upon them. Collaborates with Physicians in the management of prescribed medical plan of care. Responsible for participating in educational, quality assurance and research activities. Additionally, the Registered Nurse acts as a consultant, sharing his/her clinical expertise and knowledge with other health care providers and members of the community. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core competencies which tell us how we work together and how we get things done. The Core Competencies Include Instill Trust and Value Differences Patient and Community Focus and Collaborate. Delegates, supervises and coordinates nursing care activities provided by personnel assigned to assist in the provision of nursing care, such as but not limited to Medical Assistants, Patient Service Representatives and Referral Specialists Principal Duties And Responsibilities Responsible to the Clinical Program Manager, meets and maintains competence as defined by the clinical service experience and credential requirements, provides nursing care to patients. Implements and coordinates the steps of the nursing process assessment, diagnosis, goal setting, prescription, intervention and evaluation. Implements the prescribed medical regimen, evaluates the patient response to the regimen and advises the physician of changes in the patient’s condition. Performs extended functions in coordination of patient care and services, such as but not limited to insurance authorizations, referral review, medical clearances, procedure scheduling, patient office scheduling. Performs extended functions in accordance with written Newport Hospital protocols and policies. Participates in clinic and departmental level collaborative activities such as but not limited to joint case presentations, grand rounds. Collaborates on a continuous basis with the patient, family, Physician, Nurse Practitioners, nurses and other health team members to integrate, evaluate and ensure continuity of the plan of care. Seeks out and participates in activities leading to self-growth and professional development. Updates knowledge of professional, medical and technological developments and participates in the incorporation of these into clinical nursing practice. Participates in educational activities commensurate with learning needs and individual ability such as but not limited to conference, seminars and orientation of new staff. Works with facility members of affiliated nursing educational programs to integrate clinical proactive for students within the plan patient care management. Participates in clinic and departmental quality assurance activities such as but not limited to monitoring and evaluation of care, validation of nursing and ambulatory standards, policies and procedures. Participates in related clinical and operational research activities. Assumes charge position responsibilities for the clinic as delegated. Participates with the Ambulatory Clinical Manager in performance appraisals. Participates on committees and in other organizational activities involving professional practice and patient care standards as needed. Basic Knowledge Graduate of an accredited school of nursing, bachelor’s degree in nursing required Licensure as Registered Nurse in the State of Rhode Island by the Rhode Island Board of Nursing or licensure as a Registered Nurse in accordance with the Nurse Licensure Compact agreement of the National Council of State Boards of Nursing Demonstrated knowledge and skills necessary to provide care to patients with consideration of aging processes, human development stages and cultural patterns in each step of the care process. Current BLS certification with the American Heart Association Experience Related experience and credentials where indicated. Work Environment And Physical Requirements Ambulatory patient care setting, exposed to ambulatory patient care environment which includes exposure to communicable diseases, however adherence to infection control policies and procedures minimizes chance of illness or injury. Independent Action Performs independently within the departments policies and practices. Refers specific complex problems to the Clinical Program Manager when clarification of departmental policies and procedures and required. Pay Range $35.70-$71.40 EEO Statement Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Newport Hospital - 11 Friendship Street Newport, Rhode Island 02840 Work Type 7:30am-4:00pm Work Shift Day Daily Hours 8 hours Driving Required No

Full-time

3 weeks ago

Registered Nurse

Brown University Health Newport, RI

$35.70 - $71.40 / hour

SUMMARY: Under the general supervision of the Nurse Manager (or designee), and within hospital and departmental policies and procedures, the professional registered nurse acts as a patient advocate in the application of the nursing process. All essential functions performed in this position reflect the age specific needs of the patients. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Recognizes and reports deviations from patient or established norms. Identifies deviations from established norms not related to chief patient’s complaints. Reports patient’s responses to treatment(s), and documents nursing interventions.Provides basic comfort and support according to patient needs. Fosters patient(s) and family participation in achieving optimum level of patient’s functioning and performing activities of daily living. Sets priorities in individual patient’s assignments. Seeks guidance and resources, when necessary, in management of patient care.Identifies and assesses emergency situations. Initiates appropriate response and intervention. Plans for potential needs during emergency situations.Defines nursing diagnosis and expected patient’s outcomes. May modify nursing plan of care based on diagnosis and/or outcomes. Documents on appropriate nursing assessment forms.Implements nursing interventions and evaluates based on patient’s outcomes. Modifies plan or care, accordingly, including documentation.The Registered Nurse maintains knowledge of contemporary, professional nursing practice within the legal framework of the Rhode Island Nurse Practice Act. Attends training and retraining, as needed, to maintain current knowledge of hospital and patient’s care practices and procedures.Utilizes established protocols and collaborates with the health team to facilitate therapeutic interventions and attainment of desired patient outcomes.Participates in quality improvement processes and risk management activities. Attends unit-based, or hospital meetings to facilitate patient care management.Functions in a cooperative and productive manner in the work environment.Integrates complete physical assessment with nursing assessment, and records reviews in developing a comprehensive and individualized plan of care.Follows all documentation guidelines per policy and procedure.Maintains quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures, and objectives. Maintains safe environment for patients, visitors, and staff.Demonstrates self-direction in maintaining and advancing clinical and professional competency.Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.Provides functional guidance and direction to LPNs, CNAs, and other licensed personnel, as required.May assume shift charge responsibility on an assigned unit. Responsibility includes maintaining an overview of unit activities and delegating work responsibilities with equitable assignments. Makes bed and patient assignments and assigns primary patients to staff. MINIMUM QUALIFICATIONS: OTHER INFORMATIONLicensure as Registered Nurse in the State of Rhode Island by the Rhode Island Board of Nursing or licensure as a Registered Nurse in accordance with the Nurse Licensure Compact agreement of the National Council of State Boards of Nursing.BASIC KNOWLEDGE:Graduate of an accredited school of nursing, associate’s degree in nursing required, Baccalaureate in nursing preferred.Current BLS Certification (American Heart Association)Conformity to the Code of Professional Nurses.Understanding of the provisions of the Nurse Practice Act of the state of Rhode Island.Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages and sensitivity to cultural diversity in each step of the care process.EXPERIENCE:Registered nurses should develop general proficiency as a staff nurse within three months of employment.For specialty unit, general nursing experience appropriate to the specialty, is preferred.WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:Prolonged standing and walkingExposure to all patient elementsRepeated bending, squatting, lifting, and stoopingSUPERVISORY RESPONSIBILITY:None. Pay Range $35.70-$71.40 EEO Statement Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Newport Hospital - 11 Friendship Street Newport, Rhode Island 02840 Work Type Three 12 hour night shifts a week, every other weekend, every other holiday Work Shift Night Daily Hours 12 hours Driving Required No

Full-time

1 month ago

Registered Nurse

Brown University Health Newport, RI

$35.70 - $71.40 / hour

Summary Under the general supervision of the Nurse Manager (or designee), and within hospital and departmental policies and procedures, the professional registered nurse acts as a patient advocate in the application of the nursing process. All essential functions performed in this position reflect the age specific needs of the patients. Responsibilities Recognizes and reports deviations from patient or established norms. Identifies deviations from established norms not related to chief patient’s complaints. Reports patient’s responses to treatment(s), and documents nursing interventions.Provides basic comfort and support according to patient needs. Fosters patient(s) and family participation in achieving optimum level of patient’s functioning and performing activities of daily living. Sets priorities in individual patient’s assignments. Seeks guidance and resources, when necessary, in management of patient care.Identifies and assesses emergency situations. Initiates appropriate response and intervention. Plans for potential needs during emergency situations.Defines nursing diagnosis and expected patient’s outcomes. May modify nursing plan of care based on diagnosis and/or outcomes. Documents on appropriate nursing assessment forms.Implements nursing interventions and evaluates based on patient’s outcomes. Modifies plan or care, accordingly, including documentation. The Registered Nurse maintains knowledge of contemporary, professional nursing practice within the legal framework of the Rhode Island Nurse Practice Act. Attends training and retraining, as needed, to maintain current knowledge of hospital and patient’s care practices and procedures.Utilizes established protocols and collaborates with the health team to facilitate therapeutic interventions and attainment of desired patient outcomes.Participates in quality improvement processes and risk management activities. Attends unit-based, or hospital meetings to facilitate patient care management.Functions in a cooperative and productive manner in the work environment.Integrates complete physical assessment with nursing assessment, and records reviews in developing a comprehensive and individualized plan of care. Follows all documentation guidelines per policy and procedure.Maintains quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures, and objectives. Maintains safe environment for patients, visitors, and staff.Demonstrates self-direction in maintaining and advancing clinical and professional competency.Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.Provides functional guidance and direction to LPNs, CNAs, and other licensed personnel, as required.May assume shift charge responsibility on an assigned unit. Responsibility includes maintaining an overview of unit activities and delegating work responsibilities with equitable assignments. Makes bed and patient assignments and assigns primary patients to staff. Minimum Qualifications Licensure as Registered Nurse in the State of Rhode Island by the Rhode Island Board of Nursing or licensure as a Registered Nurse in accordance with the Nurse Licensure Compact agreement of the National Council of State Boards of Nursing. Basic Knowledge Graduate of an accredited school of nursing, associate’s degree in nursing required, Baccalaureate in nursing preferred.Current BLS Certification (American Heart Association)Conformity to the Code of Professional Nurses.Understanding of the provisions of the Nurse Practice Act of the state of Rhode Island.Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages and sensitivity to cultural diversity in each step of the care process. Experience Registered nurses should develop general proficiency as a staff nurse within three months of employment.For specialty unit, general nursing experience appropriate to the specialty, is preferred.WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:Prolonged standing and walkingExposure to all patient elementsRepeated bending, squatting, lifting, and stoopingSUPERVISORY RESPONSIBILITY:None. Pay Range $35.70-$71.40 EEO Statement Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Newport Hospital - 11 Friendship Street Newport, Rhode Island 02840 Work Type 7 pm-7:30 pm Three 12's every other weekend, every other holiday Work Shift Night Daily Hours 12 hours Driving Required No

Per Diem

1 month ago

Registered Nurse (RN)

IntelyCare Killingly, CT

$55 - $56 / hour

Earn up to $56 per hour as a Registered Nurse (RN) in Killingly, CT, and the wider region with W2 benefits and the ability to create and manage your own schedule. Sounds good, right? At IntelyCare, work-life balance is a priority. On our team, you'll use our mobile-friendly app to conveniently select your preferred shifts at any of our partnering facilities. You can fit in work around your personal life, and since there are no mandatory weekly hours, you can take off as much time as you want. With a flexible schedule, you can have a fulfilling personal life. Instead of getting stuck at work on the first sunny Saturday of the summer, you'll be out in your kayak at Old Furnace State Park, or hiking with your family at Cat Hollow Park. Work when it suits you, and spend more time with family and friends — or give yourself some well-earned TLC. If it's time to explore a better work-life balance, this is the opportunity for you. Check out all the benefits we're bringing to the table and consider joining our supportive team today. Benefits RN pay: $55 to $56 per hour Rates that are up to 25% higher on average Opportunities for overtime and boosted rates on holidays Multiple pay options — weekly and daily pay available Employer tax withholding each pay period Quickly see shifts in any state where you're authorized to practice Work whenever you choose by selecting your preferred shifts at any facility in our partner network Your choice of day/evening/overnight shifts, weekday/weekend shifts, and more Eligibility for 401k retirement plan Coverage for workers' comp and malpractice insurance (employer paid) Tuition discounts at Excelsior University (up to 34%) for undergraduate and graduate programs Ongoing opportunities to upskill with a dedicated team of QA nursing professionals Eligibility for health, dental, and vision insurance (includes qualifying family members) An all-in-one app where you can manage your shifts and access workplace perks like free CE courses At IntelyCare we don't just offer a great job, but also a supportive community that will help you meet your personal and professional goals. Want to know what that feels like? Here's how some of your colleagues have described their IntelyCare experience: "I have worked with other agencies in the past, so I am very familiar with agency employment. IntelyCare has been the best one so far because the app is easy to use, I have constant support from my team, and the pay is better." "Thanks to this job, I can plan things with my family and homeschool my children with no stress. It has also allowed me to afford my expenses and provide for my family." "This job has so much more to offer than decent pay. The flexibility and large choice of facilities to work for is amazing. I am a single mom, and I hated missing out on sports events, holidays, and special moments due to regular schedules. IntelyCare has made it possible for me to enjoy my life, kids, and career." "IntelyCare is amazing in every way! They are very supportive — the customer service agents are there for you 24/7. It makes it so much easier walking into your shift knowing that your job has your back like that." Job Responsibilities Delivering high quality, resident-centered care while working as a RN in post-acute facilities Coordinating with the broader care team to shape personalized care plans for residents Communicating various care options with medical staff, residents, and their family members Taking and monitoring vital signs and drawing fluids as needed for lab work Delivering medications and administering treatments to residents Documenting vital signs, nursing interventions and responses, medical histories, and other relevant information in resident records Ensuring the effective use of medical equipment and devices Assisting staff members with incident investigations Complying with all applicable laws, regulations, policies, and standards of care Training nursing professionals and support staff as needed consistent with scope of practice requirements Being accountable to follow and adhere to resident care plans Qualifications and Skills Current Connecticut state license to practice as a Registered Nurse (RN) Graduation from an approved nursing program At least 6 months of experience ( RN or related role) Ability to lift at least 50 lbs Advanced organizational and communication skills Your Path to a Better Work-Life Balance Can Start Today As you look for Registered Nurse (RN) jobs near you, this is your chance to finally have a job that accommodates your life. See how you can build the career you always wanted by applying with the team ranked #1 in quality today. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Location: Killingly, Connecticut 06239