Nurse Manager - Ambulatory - Boston

Job Profile Summary 

​This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders.  In addition, this role focuses on performing the following Nursing Leadership duties: Controls, directs, and participates in the activities of the organization through a hierarchy of managers and supervisors. Responsibilities also include long-term strategic planning, determining the policies of the organization, and allocating its resources and making decisions regarding organization growth and diversification to accomplish entity's vision.   A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports.  A role that manages experienced professionals who exercise latitude and independence in assignments.  Responsibilities typically include:  policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures. 

Job Overview 

This position plans, organizes, and oversees daily clinical and administrative operations of designated unit/program or service.  Assumes accountability and responsibility for translating the philosophy, objectives, policies, and procedures and nursing/patient care services into effective action. Prepares staff schedules, requests, and allocates resources and facilitates coordination of care/services to meet patient care and operational requirements. Develops and sustains an environment that promotes excellence in clinical practice and customer satisfaction, while striving for optimal efficiency, productivity, and utilization of all resources. Works cooperatively within department and other services to create a system of quality health care. 

Job Description 

Minimum Qualifications: 

1. Bachelor’s degree in Nursing (BSN). 

2. Registered Nurse (RN) license. 

3. Basic Life Support (BLS) certification. 

4. Three (3) years of nursing leadership experience. 

Preferred Qualifications: 

1. Master’s degree in Nursing (MSN). 

2. Five (5) years of nursing leadership experience. 

3. Nursing specialty certification. 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Serves as a high visibility leader, role model and professional mentor; represents a positive image of the unit/practice area to the organization. 

2. Ensures excellence in quality, safety, and regulatory requirements.  

3. Ensures patient care delivery is safe, of high quality and is cost effective. 

4. Effectively defines and communicates a vision of excellence for the unit/practice area.  

5. Creates opportunities for multidisciplinary forums in order to solve problems and facilitate planning.  

6. Monitors and ensures excellence in the clinical practice of nursing and the delivery of patient care on unit/practice area.  

7. Integrates the nursing service philosophy into all unit practices and programs.  

8. Utilizes a performance improvement process to assess the response to care from patients, families and others. 

9. Consults with patients and families in response to staff nurse requests, direct family requests and/or direct assessment of patient/family responses to hospitalization. 

10. Interacts with staff nurses for the purpose of assessing the care provided and the nurses’ capabilities to provide care in changing circumstances. 

11. Keeps current with literature regarding changing practices, interventions and research in patient care and health care delivery. 

12. Creates an environment that supports and celebrates the professional growth of the nursing staff. Supports the ongoing development of staff through coaching, mentoring and role modeling. 

13. Creates an environment that fosters collaborative relationships. 

14. Ensures clinical competence of staff. 

15. Provides leadership in setting the direction of the unit and is responsive to changing internal and external factors. 

16. Utilizes relevant data and outcome measures in analysis and planning.   

17. Collaborates with other disciplines in practice initiatives to improve and maintain quality while managing costs. 

18. Establishes and maintains relationships and open communication with departments which provide support services to the clinical area in order to insure the appropriate level of service at all times. 

19. Manages human, fiscal and other resources needed to support clinical nursing practice and positive patient outcomes 

20. Monitors and critically analyzes resource utilization of the unit. 

21. Develops budget proposals based on the changing needs of the patient population and clinical programs. 

22. Collaborates with physicians, hospital administrators, and other relevant groups on methods of delivering care. 

23. Selects unit staff and ensures that all members are competent to fulfill their assigned responsibilities.  

24. Responsible for patient and family satisfaction. 

25. Manages systems in order to accomplish patient, unit, departmental and institutional goals.  

26. Facilitates and promotes achievement of unit based/practice area goals in line with the medical center mission. 

27. Assures standards of care are consistently achieved on the unit/practice area. 

28. Seeks opportunities to build working alliances with other professional groups. 

29. Develops and monitors systems that promote and support nursing practice. 

30. Utilizes knowledge of patients, personnel and practice to plan initiatives that ensure positive patient outcomes in an effective and efficient manner. 

31. Overall responsibility for recruiting, staff retention, staff development and performance.  Adheres to appropriate staffing plan, accommodates to changing needs of the unit. 

Physical Requirements:  

1. Prolonged, extensive, or considerable standing/walking. 

2. Lifts, positions, pushes and/or transfer patients and equipment. 

3. Considerable reaching, stooping, bending, kneeling, crouching. 

4. Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc. 

5. Regularly exposed to the risk of bloodborne diseases and other transmissible infections. 

6. Requires manual dexterity using fine hand manipulation to reports and computer equipment. 

7. Hearing and visual acuity sufficient to perform examinations, observe patients, read monitors and documents, and hear audible equipment alarms. 

8. May have contact with hazardous materials. 

Skills & Abilities: 

1. Ability to apply the skills and knowledge necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages and cultural patterns in each step of the care process. 

2. Management and interpersonal skills necessary to provide leadership to a variety of employees; to maintain a variety of internal and external contacts; and to interact effectively with patients, families; physicians and other departments. 

3. Analytical abilities/critical thinking skills to identify and resolve operational problems. 

4. Demonstrated leadership abilities. 

5. Ability to work effectively under stressful conditions. 

6. Ability to communicate effectively orally and in writing. 

7. Ability to adapt in a changing environment. 

8. Ability to collect, track and trend data in order to identify opportunities for performance improvement. 

9. Clinical competence in nursing practice. 

10. Ability to work collaboratively with nurses, physicians and administrative colleagues. 

11. Ability to navigate complex electronic clinical and administrative information systems and applications. 

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

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