COMPLEX CARE RN CARE COORDINATOR

What you can expect

Location: Lenox Baker Children's Hospital, 3000 Erwin Rd., Durham, NC 27705

The Children’s Health Center and Lenox Baker Children’s Hospital at Duke University Hospital is comprised of pediatric outpatient clinics. The Complex Care Clinic at Duke Children’s delivers exemplary care for each patient and supports a high-acuity population through multidisciplinary collaboration, triage support, and care coordination.

Schedule:

Full Time: Hours may vary, but will typically fall within a standard Monday–Friday, 8 a.m.–5 p.m. schedule.

Incentives & Total Rewards:

Relocation Assistance: Offered to employees relocating from a permanent residence located at least 50 miles from Duke University Hospital.
Total Rewards: A comprehensive set of pay and benefits designed to support your well-being, professional growth, and work-life balance. Learn more here.

How you will make an impact

Provide triage support, gather relevant patient information, and coordinate follow-up care plans with providers while documenting in Epic and managing patient communications.
Coordinate outpatient services, diagnostic testing, referrals, prescriptions, and prior authorizations for complex pediatric populations.
Serve as a clinical expert and point of contact, collaborating with multidisciplinary teams to assess needs, develop care plans, and monitor outcomes.
Educate patients and families on disease states, treatments, medications, and care transitions across inpatient and outpatient settings.
Support care transitions, discharge planning, and access to community resources while ensuring compliance and quality improvement initiatives.

What you will need

BSN required.
3 years of nursing experience required.
Current or compact RN licensure in North Carolina required.
Strong pediatric nursing background, preferably in neurology.
Experience with telephone triage or care coordination.
Strong communication, organizational, and teamwork skills.
Ability to use electronic medical records (Epic preferred).

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas — an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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