Medical Assistant 2 (Hybrid)

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The University of Miami/UHealth Department of Neurology has an exciting opportunity for a Full Time Certified Medical Assistant 2 to work in Miami, FL. The Medical Assistant 2 performs multi-skilled tasks to assist the medical providers. The Medical Assistant 2 assists patients’ healthcare management and clinical procedures in a culturally competent manner utilizing evidence-based standards of quality, safety, and service. The Medical Assistant 2 provides hands-on care to patients while adhering to regulatory requirements, standards of care, and institutional policies and procedures, under the direct supervision and responsibility of a licensed physician.

The physician in charge may delegate the tasks to oversee the MA 2 to a Nurse or Designee in charge of the unit/clinic.  The incumbent adheres to ethical and legal standards of professional practice, recognize, respond to emergencies, and demonstrate professionalism. The role provides care within the philosophy, mission, vision, and values, as well as within the policies and procedures of the Department of Nursing and the University of Miami. As a professional, monitors the quality of care provided and nurtures a compassionate and healing environment. The Medical Assistant 2 works directly with the Nurse Manager/Nurse Supervisor/Charge Nurse and/or the Designee in charge of the Unit or Clinic to ensure a safe delivery of care that supports the UHealth mission.

CORE JOB FUNCTIONS                                                                                                             

• Utilizes creative methods to support patient’s individual needs and respect patient’s spiritual beliefs, faith, and practices.

• Establishes a trusting relationship by creating and maintaining a conducive climate for healing by being authentically present to the patient and family, identifying and managing discomforts, providing emotional support.

• Prioritizes and integrates multiple requests and work expectations by performing tasks appropriately, in a timely manner safely and professionally. Communicates clearly and in a timely manner to patient and family, as well as the appropriate team members. Seeks assistance when needed.

• Contributes to team building by participating in unit/clinic programs and meetings. Commits to positive morale, using constructive and effective conflict resolution skills. Learns and utilizes available technology resources for communication, documentation, and locating pertinent information regarding clinical situations, diagnosis, and treatments.

• Attains educational knowledge and competencies that reflects current clinical practice skills. Demonstrates commitment to lifelong learning and is responsible for his/her own professional development and maintenance of knowledge regarding the patient population and assignments.

• Ensures compliance with all State and Federal regulatory guidelines to include Health Insurance Portability and Accountability Act (HIPAA).

• Performs professionally within their clinical scope of practice skills utilizing State, Federal, and University of Miami’s standards, guidelines, relevant statues, rules, and regulations. Incorporates protocols and standards of care into daily practice.

• Accepts and provides focused constructive feedback and guidance with loving kindness in a manner that provides growth and maintains self-esteem.

• Abides by the standards for ethical behavior, therapeutic communication and protecting the privacy of patient information.

• Assists providers with physical examinations by preparing treatment/exam room with proper supplies, instruments, and materials, as directed.

• Understands the importance of medical and surgical asepsis. Prepares patients for physician’s care with basic instruction and information regarding examination procedures.

• Perform vital signs, EKG, phlebotomy, and document in patient’s medical record.

• Cleans and/or sterilizes medical instruments while observing principles of sterile technique. Schedules patients for tests and completes required forms for laboratory work.

• Maintains accurate and complete patient records and documentation. Orders, stocks, and inventories supplies, and assists in performing clerical duties.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

DEPARTMENT SPECIFIC JOB FUNCTIONS                                                                                

• Answer incoming patient calls in the Movement Disorders Division.

• Triage UChart In Basket messages for the Movement Division, including creating telephone encounters and communicating with providers, patients, and staff members.

• Ensure all related reports, labs, and information are filed and available in patients’ medical records prior to appointments.

• Obtain authorizations for medications, diagnostic tests, Durable Medical Equipment (DME), admissions, and other orders as needed.

• Schedule patients for tests and complete required forms for lab work.

• Confirm patient appointments and manage callbacks for no-shows.

• Maintain accurate and complete patient records/documentation in UChart, including retrieval of records as needed.

• Order, stock, and inventory supplies, and assist in performing clerical duties.

• Provide patients with basic instruction and information regarding examination procedures.

• 10 Submit prescription refills.

• 11. Address patient concerns via phone or UChart.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                            

• High School Diploma or equivalent

• Minimum 2 years of relevant experience required

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

• Teamwork: Ability to work collaboratively with others and contribute to a team environment.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. - Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Certification and Licensing:

• CMA- Certified Medical Assistant - American Association of Medical Assistants (AAMA)®

• RMA- Registered Medical Assistant - American Medical Technologists (AMT)

• CCMA- Certified Clinical Medical Assistant- National Healthcare Association (NHA)

• NCMA - National Certified Medical Assistant (NHA - NCCT)

• NRCMA - Nationally Registered Certified Medical Assistant (NAHP)

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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