Patient Navigator, LVN - Beverly Hills IM Endo Clinic - Full Time 8 Hour Days (Non-Exempt)(Non-Union)

The Patient Navigator is a Licensed Vocational Nurse with recognized leadership abilities and sound clinical skills who will actively assist the physician in the day to day activities and care of the patient. This role will also include arrangement of the details of patient care in the unit's service line. The LVN Patient Navigator takes a leading role in activities in the unit, patient rounding and care, identifying and assessing patient needs, scheduling and working with the Physicians, RN coordinator, employees, and preceptors in the orientation and training of new employees. Working in close collaboration with the RNs and M.D.s, preparing, teaching and guiding patients through the continuum of care. Executes an expertise patient care, Support of Systems, Research, Education, and Professional Leadership. He/she works collaboratively with the nursing staff, medical staff, educators, managers, and all members of the health care team to accomplish the responsibilities outlined below.

Departmental Specific Summary

The Patient Navigator is a Licensed Vocational Nurse (LVN) with recognized leadership abilities and sound clinical skills who will actively assist the physicians and superiors. This role will also include an arrangement of detailed patient care in the primary care service line. Takes accountability for the patients' beginning-to-end experience regardless of their needs. Assists patients in eliminating barriers to care by referring them to internal and community resources and/or appropriate staff members. Assists/coordinates patient appointments and follow-ups. The Patient Navigator LVN assists the multidisciplinary team in managing the care of the patient through all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians. Serves as resource and liaison to external vendors by building relationships with relevant industry vendors that will provide value to the patient base. This includes relaying important health education/training to faculty and staff

Essential Duties

• Initiates and coordinates patient teaching regarding care and follow – up under the direction of the Providers and clinic leadership.
• Reviews all medications and conducts medication reconciliation
• Communicates with the medical team and treating/attending physician
• Under the supervision of the Manager and attending Physician, oversee patient flow through the continuum of care including test scheduling, scheduling, assisting through the admitting process
• Coordinates consults with physicians and appropriate services such as social service, nutritional services, case management, transportation, radiology, lab etc.
• Under the direction of the Manager views, follows and evaluates laboratory results.
• As directed, is responsible for patient contact and communication liaison between patient and health care team, and community partners
• Under the direction of Manager and/or Physician, is involved in Patient and family education – initial and follow up – disease process, health care system navigation and referral management, pre and post op care and expectations etc.
• Serves as resource and liaison to external vendors by building relationships with relevant industry vendors that will provide value to the patient base. This includes relaying important health education/training to faculty and staff
• Performs other duties as assigned.
• Along with the RN Coordinator coordinates and facilitates the monthly Bladder Cancer Support Group with Social Services
• Under the direction of the RN Coordinator Views, follows and evaluates laboratory results.

Required Qualifications:

• Req High school or equivalent
• Req Specialized/technical training Graduate of an accredited Vocational Nursing Program
• Req 2 years Experience in acute care or ambulatory care setting as Patient Navigator or LVN.
• Req Excellent communication skills.
• Req Ability to speak, read and write English proficiently.
• Req Excellent time management, Organizational, Interpersonal , and Research skills.
• Req Ability to negotiate.
• Req Demonstrate excellent customer service behavior.
• Req Able to function independently and as a member of the team.
• Req Must be well-versed in Word processing, Microsoft Outlook, PowerPoint, Excel, electronic health records as well as utilization.
• Req Ability to effectively work with physicians, staff, and patients.
• Req Knowledge of medical terminology.

Preferred Qualifications:

• Pref 1 - 2 years Experience in case management

Required Licenses/Certifications:

• Req Licensed Vocational Nurse - LVN (CA DCA)
• Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC. This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas. USC Care Medical Group is the engine for patient-centered growth—advancing quality, safety, access, and financial strength through integrated, system-level thinking that transcends silos and traditional models. By building bridges across the enterprise, embracing innovation, and leveraging technology, we deliver seamless, 5-Star access and service while expanding clinical reach and diversified models of care. Our work fuels a sustainable cycle of good health—organizationally, financially, and within the communities we serve—driving continued growth from within and beyond the system’s boundaries.

When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The hourly rate range for this position is $34.32 - $56.19. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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