Medical Assistant - Family Medicine Practice

Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Responsible for assisting physicians/providers with patient care, rooming patients, and performing clerical, environmental, and organizational tasks. Responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the practice services. Conveys a positive image of the practice. EEO/AA/Disability/Veteran Responsibilities 1. Performs patient care responsibilities as assigned. 1.1. Identifies self to patient/family and explains to patient/family the roles of each member of the care delivery team. 1.2. Accompanies patients to the exam/procedure room. 1.3. Prepares patients for visit. Typically includes vital signs, height, weight, blood pressure, EKG, specimen collection (where applicable), phlebotomy (where applicable), INR (where applicable), pulse oximetry, spirometry, etc. Documents medical and surgical history, family history, social history, problem list, and medications in EPIC. 1.4. Performs screening per physician/provider guidelines. 1.5. Assists physicians/providers with various procedures. 1.6. Obtain pre-authorizations when necessary. 1.7. Convey instructions to patients/family members/caregivers. 1.8. Provides appropriate resource materials and referrals to patient/family as instructed by physician/provider. 1.9. Maintains patient records effectively. 1.10. Efficiently manages and routinely checks the EPIC in-basket. 1.11. Answers and returns calls promptly and provides pertinent information. 2. Performs administrative responsibilities as assigned. 2.1. Sends/receives patient medical records and abstracts new patient records into EPIC. 2.2. Obtains lab/radiology reports, hospital notes, and referral information as requested. 2.3. Completes forms/requisitions as needed. 2.4. Cross-trained on front desk duties, including but not limited to greeting patients/visitors, answering calls, scheduling appointments, and maintaining/scanning patient medical records. 3. Performs environmental responsibilities as assigned. 3.1. Sets up instruments and equipment according to department protocol. 3.2. Applies principles of infection control. 3.3. Cleans exam/procedures rooms, instruments, and equipment between patient visits to maintain infection control following established department policy. 3.4. Cleans the sterilizer (when applicable) according to the scheduled maintenance program and maintains appropriate documentation. 3.5. Orders, sorts, and stores supplies following established department policy. 4. Performs other related organizational duties as assigned. 4.1. Maintains patient autonomy, confidentiality, and dignity. 4.2. Ensures providers submit timely and accurate billing. 4.3. Maintains knowledge of practice policy, HIPAA, current coding, OSHA regulations and CLIA regulations (where applicable). 4.4. Provides prompt attention to urgent and non-urgent patient issues as evidenced by observation and feedback from staff. 4.5. Quickly shares problems related to patients and/or staff with the supervisor. 4.6. Work with the Care Coordinator for Patient Centered Medical Home initiatives. 4.7. Attend and actively participate in staff meetings. 4.8. Collaborate in the development and delivery of programs and activities for individuals, families and population groups that promote health and prevent disease. 4.9. Collaborates in the development of and contributes to individual team and department quality improvement and evaluation activities. 4.10. Advocate on behalf of vulnerable individuals and populations. 4.11. Contribute to a work environment that fosters ongoing educational experiences for self, colleagues, healthcare professionals and members of the community. 4.12. Collaborate in developing a work environment where continuous quality improvements in practice are pursued. 4.13. Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles and physical abilities. 4.14. Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys, and other means) and participate in interventions which address articulated needs. 5. May assist and/or perform chaperone duties for patient medical procedures as needed. 6. May perform other duties as required. Qualifications EDUCATION High School diploma or equivalent required. Must meet one of the following requirements: graduation from an accredited medical assistant (MA) certificate program or Phlebotomy program, certification as a certified nursing assistant (CNA), emergency medical technician (EMT), or paramedic. Employees who join YNHHS through a merger or acquisition may satisfy educational requirements by demonstrating the appropriate combination of education, relevant experience, and current competencies. EXPERIENCE Minimum of one (1) year of experience as a medical assistant (MA), certified nursing assistant (CNA), emergency medical technician (EMT), ambulatory care associate (ACA), patient care associate/technician (PCA/PCT), paramedic, or phlebotomist required. New graduates from an accredited medical assistant certificate program, with less than one (1) year of experience, will be considered. LICENSURE Certification/registration (CCMA/CMA/AAMA/RMA) preferred. Certification/registration may be accepted in lieu of graduation from an accredited MA school. Certification in Basic Life Support (BLS) preferred. SPECIAL SKILLS Ability to follow directions effectively and consistently. Demonstrates a mature, compassionate, and caring attitude, with sensitivity to the diverse needs of the patient population. Flexible and cooperative, with the capacity to adapt to changing demands of the role. Utilizes appropriate communication techniques to meet position requirements and foster positive interactions. YNHHS Requisition ID 193590

CMA

Outpatient

1 month ago

Medical Assistant - Urology

Yale New Haven Health Trumbull, CT

Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Responsible for assisting physicians/providers with patient care, rooming patients, and performing clerical, environmental, and organizational tasks. Responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the practice services. Conveys a positive image of the practice. EEO/AA/Disability/Veteran Responsibilities 1. Performs patient care responsibilities as assigned. 1.1. Identifies self to patient/family and explains to patient/family the roles of each member of the care delivery team. 1.2. Accompanies patients to the exam/procedure room. 1.3. Prepares patients for visit. Typically includes vital signs, height, weight, blood pressure, EKG, specimen collection (where applicable), phlebotomy (where applicable), INR (where applicable), pulse oximetry, spirometry, etc. Documents medical and surgical history, family history, social history, problem list, and medications in EPIC. 1.4. Performs screening per physician/provider guidelines. 1.5. Assists physicians/providers with various procedures. 1.6. Obtain pre-authorizations when necessary. 1.7. Convey instructions to patients/family members/caregivers. 1.8. Provides appropriate resource materials and referrals to patient/family as instructed by physician/provider. 1.9. Maintains patient records effectively. 1.10. Efficiently manages and routinely checks the EPIC in-basket. 1.11. Answers and returns calls promptly and provides pertinent information. 2. Performs administrative responsibilities as assigned. 2.1. Sends/receives patient medical records and abstracts new patient records into EPIC. 2.2. Obtains lab/radiology reports, hospital notes, and referral information as requested. 2.3. Completes forms/requisitions as needed. 2.4. Cross-trained on front desk duties, including but not limited to greeting patients/visitors, answering calls, scheduling appointments, and maintaining/scanning patient medical records. 3. Performs environmental responsibilities as assigned. 3.1. Sets up instruments and equipment according to department protocol. 3.2. Applies principles of infection control. 3.3. Cleans exam/procedures rooms, instruments, and equipment between patient visits to maintain infection control following established department policy. 3.4. Cleans the sterilizer (when applicable) according to the scheduled maintenance program and maintains appropriate documentation. 3.5. Orders, sorts, and stores supplies following established department policy. 4. Performs other related organizational duties as assigned. 4.1. Maintains patient autonomy, confidentiality, and dignity. 4.2. Ensures providers submit timely and accurate billing. 4.3. Maintains knowledge of practice policy, HIPAA, current coding, OSHA regulations and CLIA regulations (where applicable). 4.4. Provides prompt attention to urgent and non-urgent patient issues as evidenced by observation and feedback from staff. 4.5. Quickly shares problems related to patients and/or staff with the supervisor. 4.6. Work with the Care Coordinator for Patient Centered Medical Home initiatives. 4.7. Attend and actively participate in staff meetings. 4.8. Collaborate in the development and delivery of programs and activities for individuals, families and population groups that promote health and prevent disease. 4.9. Collaborates in the development of and contributes to individual team and department quality improvement and evaluation activities. 4.10. Advocate on behalf of vulnerable individuals and populations. 4.11. Contribute to a work environment that fosters ongoing educational experiences for self, colleagues, healthcare professionals and members of the community. 4.12. Collaborate in developing a work environment where continuous quality improvements in practice are pursued. 4.13. Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles and physical abilities. 4.14. Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys, and other means) and participate in interventions which address articulated needs. 5. May assist and/or perform chaperone duties for patient medical procedures as needed. 6. May perform other duties as required. Qualifications EDUCATION High School diploma or equivalent required. Must meet one of the following requirements: graduation from an accredited medical assistant (MA) certificate program or Phlebotomy program, certification as a certified nursing assistant (CNA), emergency medical technician (EMT), or paramedic. Employees who join YNHHS through a merger or acquisition may satisfy educational requirements by demonstrating the appropriate combination of education, relevant experience, and current competencies. EXPERIENCE Minimum of one (1) year of experience as a medical assistant (MA), certified nursing assistant (CNA), emergency medical technician (EMT), ambulatory care associate (ACA), patient care associate/technician (PCA/PCT), paramedic, or phlebotomist required. New graduates from an accredited medical assistant certificate program, with less than one (1) year of experience, will be considered. LICENSURE Certification/registration (CCMA/CMA/AAMA/RMA) preferred. Certification/registration may be accepted in lieu of graduation from an accredited MA school. Certification in Basic Life Support (BLS) preferred. SPECIAL SKILLS Ability to follow directions effectively and consistently. Demonstrates a mature, compassionate, and caring attitude, with sensitivity to the diverse needs of the patient population. Flexible and cooperative, with the capacity to adapt to changing demands of the role. Utilizes appropriate communication techniques to meet position requirements and foster positive interactions. YNHHS Requisition ID 172661

MEDICAL ASSISTANT - FULL TIME

InterCommunity Health Care East Hartford, CT

Description We Did It Again! InterCommunity is a 2025 Healthcare Top Workplaces Winner! VOTED by our incredible staff a TOP WORKPLACE for 12 YEARS — including 2025! Join a Mission That Matters InterCommunity, Inc. is a Federally Qualified Health Center Look-Alike (FQHC LA) committed to providing accessible, compassionate care to everyone — regardless of life situation or ability to pay. We offer same-day primary care and a wide range of behavioral health services across our community health centers in: 281 Main St., East Hartford 40 Coventry St., Hartford 828 Sullivan Ave., South Windsor Our Addiction Services Division provides a full continuum of care, including: Primary care integration Residential detox and treatment Outpatient mental health and substance use services for adults and children Intensive outpatient programs Employment and community support Mobile crisis evaluations Judicial support services Social rehabilitation Why Work With Us? At InterCommunity, we believe your well-being matters — at work and beyond. That’s why we offer a comprehensive benefits package designed to support your health, financial security, and work-life balance. All benefit- eligible employees of InterCommunity are eligible for Medical, Dental, Voluntary Vision, Group Life, Supplemental Life, Short-Term Disability and Long-Term Disability. (A benefit -eligible employee is one who is schedule to work a minimum of 30 hours per week.). In addition, all employees may contribute to our 401k and those who meet eligibility and service requirements will receive the company contribution. Benefits are effective on the first day of the month following date of hire. Our Benefits Include: Work Life-Balance-Flexibility, generous Paid PTO, and paid holidays. Health & Dental insurance - flexible contribution options that includes 2 HDHP w/ HSA enrollment option or non-HDHP at a minimal cost to employees. Voluntary vision coverage. Employer-paid Short-Term Disability, Long-Term Disability, and Basic Life & AD&D. Supplemental Life Insurance available. 401(k) with 3% employer match + 3% employer contribution after 12 months and 1,000 hours worked Career advancement opportunities in a supportive, mission-driven environment. Summary: Accountable for providing a full range of administrative and medical support responsibilities in a community health setting. Works under medical supervision of CMO, MD and APRN, general supervision of Practice Manager and Director of Practice Management. Essential Duties and Responsibilities: Escorts patients to exam room and prepared for MD or APRN Verifies patient information by interviewing the patient, recording medical history, review of medications, screening tools; confirming purpose of the visit and enters into medical record. Accurately obtains and records vital signs. Performs office procedures including but not limited to CLIA waived point of care testing, EKG, phlebotomy, and spirometry as ordered by a medical provider. Maintains effective and organized systems to ensure timely patient flow in accordance with agency standards Ensures lab results are reviewed and signed by provider and disseminated as needed. May conduct client education groups and training as directed by provider and/or supervisor. Will participate as a member of an interdisciplinary treatment team in the assessment, development, implementation and evaluation of client’s treatment or health/mental health care plans. Maintains medical office instruments, equipment, and supplies and ensures cleanliness of equipment and environment in compliance with regulatory and agency standards. Maintains all logs and required checks (e.g., refrigerator temperatures, emergency medications, expired medications, oxygen, eye wash station) Conducts pre-visit planning by reviewing and updating patient charts prior to appointment and determines needed services per practice protocol. Performs outreach to engage patients in preventative care services. Assists with administrative tasks such as scheduling appointments, processing prior authorizations, messages, telephone calls, etc. Gives instructions to patients as instructed by providers. Performs all other duties as required. *All agency staff are required to attend all mandatory department/agency meetings and trainings *All Support Staff are required to show proof of a CPR Certification within 60 days of official start date. Schedule: Monday - Friday, 8:00 AM - 4:30 PM Requirements

CMA

Outpatient

2 days ago

Float Medical Assistant

Yale New Haven Health Milford, CT

Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Responsible for assisting physicians/providers with patient care, rooming patients, and performing clerical, environmental, and organizational tasks. Responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the practice services. Conveys a positive image of the practice. EEO/AA/Disability/Veteran Responsibilities 1. Performs patient care responsibilities as assigned. 1.1. Identifies self to patient/family and explains to patient/family the roles of each member of the care delivery team. 1.2. Accompanies patients to the exam/procedure room. 1.3. Prepares patients for visit. Typically includes vital signs, height, weight, blood pressure, EKG, specimen collection (where applicable), phlebotomy (where applicable), INR (where applicable), pulse oximetry, spirometry, etc. Documents medical and surgical history, family history, social history, problem list, and medications in EPIC. 1.4. Performs screening per physician/provider guidelines. 1.5. Assists physicians/providers with various procedures. 1.6. Obtain pre-authorizations when necessary. 1.7. Convey instructions to patients/family members/caregivers. 1.8. Provides appropriate resource materials and referrals to patient/family as instructed by physician/provider. 1.9. Maintains patient records effectively. 1.10. Efficiently manages and routinely checks the EPIC in-basket. 1.11. Answers and returns calls promptly and provides pertinent information. 2. Performs administrative responsibilities as assigned. 2.1. Sends/receives patient medical records and abstracts new patient records into EPIC. 2.2. Obtains lab/radiology reports, hospital notes, and referral information as requested. 2.3. Completes forms/requisitions as needed. 2.4. Cross-trained on front desk duties, including but not limited to greeting patients/visitors, answering calls, scheduling appointments, and maintaining/scanning patient medical records. 3. Performs environmental responsibilities as assigned. 3.1. Sets up instruments and equipment according to department protocol. 3.2. Applies principles of infection control. 3.3. Cleans exam/procedures rooms, instruments, and equipment between patient visits to maintain infection control following established department policy. 3.4. Cleans the sterilizer (when applicable) according to the scheduled maintenance program and maintains appropriate documentation. 3.5. Orders, sorts, and stores supplies following established department policy. 4. Performs other related organizational duties as assigned. 4.1. Maintains patient autonomy, confidentiality, and dignity. 4.2. Ensures providers submit timely and accurate billing. 4.3. Maintains knowledge of practice policy, HIPAA, current coding, OSHA regulations and CLIA regulations (where applicable). 4.4. Provides prompt attention to urgent and non-urgent patient issues as evidenced by observation and feedback from staff. 4.5. Quickly shares problems related to patients and/or staff with the supervisor. 4.6. Work with the Care Coordinator for Patient Centered Medical Home initiatives. 4.7. Attend and actively participate in staff meetings. 4.8. Collaborate in the development and delivery of programs and activities for individuals, families and population groups that promote health and prevent disease. 4.9. Collaborates in the development of and contributes to individual team and department quality improvement and evaluation activities. 4.10. Advocate on behalf of vulnerable individuals and populations. 4.11. Contribute to a work environment that fosters ongoing educational experiences for self, colleagues, healthcare professionals and members of the community. 4.12. Collaborate in developing a work environment where continuous quality improvements in practice are pursued. 4.13. Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles and physical abilities. 4.14. Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys, and other means) and participate in interventions which address articulated needs. 5. May assist and/or perform chaperone duties for patient medical procedures as needed. 6. May perform other duties as required. Qualifications EDUCATION High School diploma or equivalent required. Must meet one of the following requirements: graduation from an accredited medical assistant (MA) certificate program or Phlebotomy program, certification as a certified nursing assistant (CNA), emergency medical technician (EMT), or paramedic. Employees who join YNHHS through a merger or acquisition may satisfy educational requirements by demonstrating the appropriate combination of education, relevant experience, and current competencies. EXPERIENCE Minimum of one (1) year of experience as a medical assistant (MA), certified nursing assistant (CNA), emergency medical technician (EMT), ambulatory care associate (ACA), patient care associate/technician (PCA/PCT), paramedic, or phlebotomist required. New graduates from an accredited medical assistant certificate program, with less than one (1) year of experience, will be considered. LICENSURE Certification/registration (CCMA/CMA/AAMA/RMA) preferred. Certification/registration may be accepted in lieu of graduation from an accredited MA school. Certification in Basic Life Support (BLS) preferred. SPECIAL SKILLS Ability to follow directions effectively and consistently. Demonstrates a mature, compassionate, and caring attitude, with sensitivity to the diverse needs of the patient population. Flexible and cooperative, with the capacity to adapt to changing demands of the role. Utilizes appropriate communication techniques to meet position requirements and foster positive interactions. YNHHS Requisition ID 194525

Medical Assistant Lead, Cardiology - Hartford - Full Time

Connecticut Children's Hartford, CT

Under limited supervision, functions as a working clinical lead and providing oversight in the Department (approximate allocation is 85% clinical practice as a patient care support and 15% administrative leadership). Oversees daily clinical operations of department ensuring optimal use of all resources at all times to achieve productivity, patient access and patient satisfaction goals; plans, implements and monitors operational and administrative systems to achieve goals. Works directly with patients, parents and doctors and strives for 100% patient satisfaction and positive outcomes in all cases. Medical Assistant Team Lead is one of the first point of contacts to service the patient prior to seeing the physician. Directs the flow of activities throughout the patient’s visit. Ability to remain calm under pressure and ability to calm others during stressful situations, especially young children. Medical Assistant Team Lead serves as a positive influence among the team and encourages team members to brainstorm and creatively solve problems. Inspires and leads team members to success. CLINICAL • Ensures efficient patient flow. • Prepares treatment rooms and equipment for patient examinations. • Provides appropriate procedural support following department specific guidelines. • Performs initial intake of patient, up to and including: Interviews patient and family to obtain chief complaint/reason for visit, vital signs, and allergy information. Document patient medications. Accurately records and/or updates relevant patient information (within scope of practice). • Performs daily Quality Controls (QC) for all Point of Care (POC) testing. • Obtain specimens, accurately performs and records patient POC testing per policy. • Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results to facilitate timely provider review and follow-up. • Under provider and/or RN direction, performs the administrative functions of the patient prescription renewal process in accordance to policy. • Provides cross coverage for other appropriate clinical roles. • Works towards improving the patient and family experience exhibiting patient focus one team approach behaviors. DEPARTMENTAL SUPPORT • Provide support as needed for departmental medical record audits. • Cleans and stocks patient care rooms between patients. • Maintains appropriate inventories of all medical supplies. Performs clean sweeps everyday of clinical area and restock inventory. • Stocks and maintains all patient related forms and educational materials. • Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility break-down or damage. Supports the clinic’s quality initiative. Collaborates with Provider and Nursing to identify any changes to staffing schedules. DOCUMENTATION • Documentation is legible and falls within the appropriate MA scope/Organizational documentation guidelines. • Accurately documents patient information on appropriate forms. Demonstrates accuracy in basic data entry and data retrieval of paper/electronic patient records. ADMINISTRATIVE LEADERSHIP: • Serves as Team Lead for Medical Assistant Duties at all locations where MA’s from that department are staffed. • Helps coordinate workflow for medical assistant duties, as well as operational efficiencies. • Serves as Lead and first point of contact for patient relations issues for all physicians and providers. • Serves as lead for training and education for medical assistant duties. • Co-leads DMS board meetings and helps prepare for staff meetings. • Manages reporting for patient clinic and OR volume for the practice. • Works directly with Practice Manager for personnel issues. • Participates in annual performance reviews with Practice Manager for Medical Assistant team. • Works productively, efficiently, and harmoniously with all medical/surgical Physicians and multidisciplinary teams. • Reports any and all operational issues to Practice Manger and/or Practice Administrator. Works together to resolve issues. • Identifies opportunities for efficiency, volume growth, and patient satisfaction initiatives. Work with leadership to develop, implement, and maintain initiatives. • Attends management/ leadership meetings in-person and virtually, as requested and needed. • Coordinates with ancillary personal such as radiology, lab, rehab, patient access. OTHER ESSENTIAL RESPONSIBILITIES include but are not limited to: • Managing patient flow by bringing patient to exam room and completing vitals in a timely manner. • Maintains proper documentation in Epic and holds other medical assistants accountable for proper documentation • Triage walk-in patients, emergency patients and determine if the patient needs to be seen the same day and which doctor should see the patient • Communicate with front desk if doctor is running late or if urgent is coming in • Follows proper opening and closing exam room procedures (see handout) • Trained in department specific tasks that are defined by the Practice Manager and Medical Director • Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's patients and families. COMPLIANCE: • Maintaining the Clean Sweeps to ensure they are completed, and any issues addressed. • Ensures compliance with OSHA regulations for infection control, monitors and tracks progress ensuring 90% compliance with hand hygiene. • Direct oversight of the medical assistants to ensure clinical operational efficiency and patient satisfaction and expectations are met. Education Required: High School Diploma, GED or equivalent; vocational training (defined below) may substitute. Vocational training is defined as one of the following: Completion of Medical Assistant training program approved by the American Association for Medical Assistants or American Medical Technologists or similar program provided by the military; completion of Certified Nursing Assistant Program (Connecticut certification preferred); Current BSN nursing student in an accredited program and having completed 2 years of study and “Fundamentals of Nursing” course. Experience Required: 3 years working as a medical assistant at Connecticut Children’s, or working as a clinical lead in another practice. License Required: BLS/CPR for Healthcare Providers from Heart American Heart Assoc or American Red Cross within 1 month hire, and maintained thereafter. License Preferred: Certified Medical Assistant (CMA) granted by the American Association of Medical Assistants or Registered Medical Assistant (RMA) granted by the American Medical Technologists. KNOWLEDGE OF: • Quality initiatives related to their department. • Knowledge of managed care, commercial and federal agencies or basic understanding of general medical terminology as well as CPT and ICD9/10 codes. • Technical experience, including proficiency with internet based research or any equivalent combination of education and experience that provides the required knowledge, skills and abilities. • Vitals signs including: height, weight and blood pressure SKILLS: • Interpersonal skills – maintains confidentiality, HIPAA adherence, remains open to others ideas and exhibits willingness to try new things. Works collaboratively withy all employees, staff members, patients and outside contacts as needed. • Oral Communication – speaks clearly and persuasively in positive or negative situations via telephone or in person • Written Communication – Clear and effective written communications. Edits work for spelling and grammar. • Quality control – demonstrates accuracy and thoroughness and monitors own work to ensure quality • Adaptability – is flexible with work load and adapts to changes in the work environment. Manages competing demands and is able to deal with frequent change, delays or unexpected events • Dependability – adheres to CT Children’s Medical Center time and attendance policies and procedures. Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance • Safety and security – actively promotes and personally observes safety and security procedures and uses equipment and materials properly. ABILITY TO: • Will adhere to CT Children’s Medical Center culture and respect for patients and peers. • Treats patients, parents, doctors and staff with respect and places personal judgments aside • Takes pride in work • Provides a positive environment with both patients and staff • Exhibits patience with children. Takes extra time with patients. • Ability to use software applications including but not limited to Medical Billing/or medical office Scheduling Software Applications, Microsoft Office Applications, including Excel and proficient with internet. • Knowledge of Medical office administration procedures and ability to operate most standard office equipment (to be defined by the department.) Work Environment: Employees in this position will be required to work indoors in a standard office environment and come indirect contact with staff, and the public. Regular exposure to childhood illness.

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