Medical Assistant

GoHealth Urgent Care Mountain Island, NC 28214, US

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Medical Assistant

Pay Range: $19.00 – $24.25 per hour

About Us

Novant Health and GoHealth Urgent Care have partnered to deliver high‑quality urgent care services across Charlotte, Winston-Salem, and Asheville, NC. We focus on creating an effortless patient experience, a welcoming culture of care, and seamless integration with our health system partners.

Position Summary

The Medical Assistant supports urgent care providers with clinical and administrative tasks, including patient intake, vitals, testing, procedures, room preparation, and EMR documentation. This role delivers a high‑quality, customer‑focused experience in a fast‑paced care setting.

Essential Functions

Register patients, verify insurance, and collect co-pays
Schedule appointments and coordinate specialist referrals
Respond to patient inquiries and provide care status updates
Communicate patient flow and assist with patient preparation
Record medical history and obtain vital signs
Perform point-of-care testing (flu, strep, ECG)
Perform phlebotomy and administer injections
Prepare, clean, and restock exam rooms
Update EMR and scan documents
Answer phones and manage administrative tasks
Conduct patient follow-up and maintain reception area
Complete opening and closing procedures, including cash-out
Conduct daily equipment checks and submit repair tickets
Perform additional duties as assigned

Knowledge, Skills & Abilities

Proficiency in Medical Assistant duties
Strong typing and computer skills
Proficient with Microsoft Word and Excel
Detail oriented with strong task management
Excellent written and verbal communication skills
Ability to work effectively with diverse populations
Strong team collaboration skills

What We Offer

Career advancement opportunities, including leadership and clinical education pathways
EMR training and mentorship from market leadership and providers
Competitive compensation with monthly bonus program
5 weeks of paid time off
Comprehensive benefits: medical, dental, vision, disability, life, and 401(k) with employer match

Requirements

High School Diploma required
Graduate of a Medical Assisting Program preferred
Basic Life Support (BLS) certification required at hire (AHA or ARC)

Certification Requirements (for candidates with less than 3 years of MA experience)

One of the following certifications is required:

CCMA – Certified Clinical Medical Assistant (NHA)
CMA – Certified Medical Assistant (AAMA or CHP)
RMA – Registered Medical Assistant (AMT, AAH, or ARMA)
NCMA – National Certified Medical Assistant (NCCT)
NRCMA – Nationally Registered Certified Medical Assistant (NAHP)

Certification Alternatives

Experience-Based Pathway (no MA certification at hire)

Candidates may qualify with:

A minimum of 3 years of Medical Assistant experience, AND
At least 1 of those years must be in a Hospital, Emergency Room, or Urgent Care setting

Note: Individuals hired without an approved MA certification must obtain one within 6 months of their start date to remain eligible for continued employment.

Alternative Credentials Accepted at Time of Hire

Graduate of an accredited Nursing Program, LPN, or RN
EMT (National Registry of Emergency Medical Technicians)
Paramedic (National Registry of Emergency Medical Technicians)
CNA – Certified Nursing Assistant

GoForward

Joining our team means access to modern clinical tools, innovative facilities, and meaningful opportunities to grow your career in a collaborative and supportive environment.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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Responsibilities: Ensure an efficient patient flow; room patients in a timely manner, complete vital signs, complete required screenings and complete medication reviews Inventory supplies and stock exam rooms Respond to patient requests for telephonic support (Lab results, faxing records to specialists, etc.) In accordance with state regulations, MAs may administer vaccinations, perform point of care tests including but not limited to: A1C, spirometry, EKGs, blood draws for lab testing, etc. Import required documents into EMR via scanning or PDF upload. Participate in care team meetings to discuss patient care and clinic operations Process orders for durable medical equipment Request medical records from external providers as required by the provider As required, conduct routine quality control checks including infection control measures, equipment, and checks for expired medication and supplies and/or assist in maintaining center lab Other duties as assigned What we’re looking for Required Qualifications: State or national certification (as required by state), or graduation from an accredited medical assistant course 1 year experience as a medical assistant CPR or BLS Certification Electronic Medical Record experience Computer skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel or Google Sheets, etc. Proficiency in non-English languages as required by the center's demographics. US work authorization Strongly Preferred Qualifications: Minimum of three years in a Medical Assistant role Successful mastery of the workflow in their previous MA position An appetite for expanded responsibilities, greater clinical experience, and a chance to truly make an impact in their patients’ lives Preferred Qualifications: 2 or more years of experience working with geriatric patients Phlebotomy Technician Certification Other Skills: Problem-solving skills, professional accountability, and a flexible, positive attitude Strong communication skills and customer service orientation Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $35.29 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 09/10/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.