HHA Coordinator- CHHA

HHA Coordinator- CHHA

Brooklyn, NY

This a full time, in-person position based out of Brooklyn, NY.

MUST have HHAeXchange experience.

Pay: $23.00 per hour-$26.00 per hour

About Us: With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members. 

Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.

• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness. 

• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance. 

• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.

• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones. 

• Opportunities for Professional Growth and Development: Empowering you to thrive and grow. 

• Employee Assistance Program: Supporting the well-being of you and your family.

• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

Job Summary: The HHA Exchange Coordinator is responsible for managing caregiver records and schedules within the HHAeXchange platform, ensuring compliance with regulatory requirements, supporting EVV (Electronic Visit Verification) processes, and serving as a liaison between caregivers, coordinators, payers, and internal departments. This position plays a key role in maintaining accurate data, resolving system issues, and supporting efficient service delivery.

Job Responsibilities:

HHAeXchange System Management

• Maintain accurate caregiver, patient, and authorization records in HHAeXchange.

• Monitor and resolve scheduling, visit verification, and billing exceptions.

• Process caregiver onboarding and profile updates within the system.

• Ensure authorizations, service codes, and payer information are entered correctly.

Electronic Visit Verification (EVV)

• Monitor EVV compliance and address missing or incomplete visit records.

• Investigate and resolve visit exceptions, missed punches, and documentation discrepancies.

• Work with caregivers and coordinators to correct attendance and visit verification issues.

• Generate and review EVV compliance reports.

Scheduling Support

• Assist with caregiver scheduling and shift coverage as needed.

• Verify service hours against authorizations and approved care plans.

• Coordinate schedule adjustments and communicate changes to stakeholders.

Compliance & Quality Assurance

• Ensure documentation meets payer, Medicaid, and agency requirements.

• Conduct routine audits of caregiver and patient records.

• Track expiring credentials, licenses, and mandatory training requirements.

• Support internal and external audits.

Reporting & Communication

• Prepare operational, compliance, and performance reports.

• Serve as a point of contact for caregivers regarding HHAeXchange-related questions.

• Collaborate with Intake, Billing, Payroll, Clinical, and Operations teams to resolve issues.

• Communicate effectively with managed care organizations (MCOs) and payer representatives.

Qualifications:

• High school diploma required; Associate's or Bachelor's degree preferred.

• 1-3 years of home care, healthcare operations, scheduling, or EVV experience.

• Experience working with HHAeXchange preferred.

• Strong knowledge of Medicaid and home care compliance requirements.

• Proficiency in Microsoft Office Suite, particularly Excel.

• Excellent organizational, communication, and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced environment.

Key Competencies

• Attention to detail

• Data accuracy and integrity

• Customer service orientation

• Time management

• Problem-solving and critical thinking

• Team collaboration

• Compliance awareness

Working Conditions:

• This position typically operates in an office environment.

• Prolonged periods of sitting and computer work.

• Ability to communicate effectively by phone, email, and virtual platforms.

Job Type: Full-time

Pay: $23.00 per hour-$26.00 per hour

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company, we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.