Medical Assistant

It's rewarding to be on a team of people that truly believe in making an impact!

We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.

Job Summary

The Medical Assistant (MA) plays a key role in supporting high-quality patient care by assisting physicians and clinical staff in the examination, treatment, and overall care coordination for patients. This role requires both clinical proficiency and administrative capability, ensuring seamless operations and an exceptional patient experience.

Essential Duties & Responsibilities

Clinical Duties:

Interview patients and document top complaints, health concerns, and medical history.
Accurately measure and record vital signs including blood pressure (manual/automatic), temperature, pulse, oxygen saturation, height, and weight.
Perform pre-visit planning and intake procedures.
Administer vaccines and injections, ensuring documentation in all applicable systems.
Conduct point-of-care testing: COVID-19, flu, glucose, urine dipstick, PT/INR, etc.
Conduct phlebotomy, prepare laboratory requisitions, and manage specimen collection and transport.
Assist with EKGs, spirometry, RetinaVue imaging, and other diagnostic workflows.
Maintain infection control standards including proper use of PPE and disposal of biohazard materials.
Prepare and sanitize treatment/exam rooms in accordance with safety protocols.
Operate emergency equipment such as AEDs as needed.

Administrative Duties:

Support providers by prepping encounters in the EMR (e.g., eCW), including documentation setup and chart reviews.
Reconcile medications and assist with prescription refill requests.
Schedule appointments and manage follow-up coordination.
Print and review End-of-Visit Summaries with patients.
Coordinate referrals and hand-offs to specialists or care coordinators as needed.
Update visit status, verify pharmacy details, and close encounters in a timely manner.
Participate in care gap closure efforts by documenting and assisting with HEDIS measures (PHQ-9, COA, fall risk, cancer screenings, A1c, etc.).

Care Coordination & Patient Engagement:

Assist with appointment confirmations and follow scheduling protocols.
Support transportation scheduling when applicable.
Promote and assist with Patient Portal enrollment.
Make outreach calls for wellness checks, emergency preparedness, or appointment rescheduling.
Serve as a compassionate advocate for patients, helping them navigate care and recoveries post-hospitalization or urgent care visits.
Collaborate with front desk and clinical teams to ensure smooth clinic flow.

Operational & Systems Support:

Clear telephone encounters and respond promptly to clinical messages.
Maintain up-to-date e-filing of documentation (within 48 hours).
Monitor faxes and EMR “Jellybeans” and task buckets for timely action.
Utilize tools such as Availity, state immunization portals, lab portals (LabCorp, Quest), diagnostic/specialist portals, and internal ticketing systems (Cano.Net).
Understand and support prior authorization processes.

Education & Experience

High School Diploma or equivalent.
Graduation from an accredited Medical Assistant program or Medical Assistant certification.
Active and current Basic Life Support (BLS) certification.
Minimum of two (2) years of relevant experience as a Medical Assistant.
Fluency in both English and Spanish is required.
Proficiency with electronic medical records (preferably eCW).
Ability to lift, move, and assist patients as needed (Gait training/ADA training recommended).
Certification in Medical Translation

Education Requirements

Required/Preferred

Education Level

Discipline

Required

High School Diploma or equivalent

Knowledge, Skills & Proficiencies

Microsoft Office (Excel, Word, PowerPoint, Teams).
Power BI and Oracle (expense management).
TripMaster or similar transportation scheduling software.
RingCentral communication platform.
Workday (HR/time management platform).

Behavioral Competencies:

Compassionate and patient-centered approach to care.
Strong interpersonal and communication skills.
Team player with a collaborative mindset.
Adaptable, organized, and detail-oriented.
Committed to upholding confidentiality, integrity, and quality standards.

Incentive

This position is eligible to receive a performance bonus each calendar year based upon the Company’s achievement of certain financial targets and the achievement of metrics relevant to your position.

Benefits

At Cano Health, we are convinced that our success comes from our amazing team of associates. Our commitment is to offer you an exclusive associate benefit package, which is competitive and affordable, to help you take care of yourself and your family. Our plans include medical, dental and vision benefits, 401(k) retirement savings plan, paid time off, company holidays, short-term and long-term disability, life insurance and many more.

Job Requirements

Physical Requirements

This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions

Work will involve constant driving/traveling to assigned clinics/territories.

Travel Required

Amount of Expected Travel

Details

Yes

0-25%

Flexibility to travel to clinical sites as needed.

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Disclaimer

The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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Shares pertinent professional information and knowledge with others. Exchanges appropriate and professional information with co-workers. Communicates when deadlines cannot be met. Communicates to right person when deadlines cannot be met and identifies barriers to task completion. Initiates emergency interventions appropriately. Initiates emergency interventions (heartsaver) as appropriate according to unit-based standard of care. Notifies appropriate personnel of urgent/emergent situations. Notifies appropriate personnel of emergent/urgent situations; initiates emergency interventions (Heartsaver) as appropriate. Accurately records data. Accurately records data (i.e. vital signs, heights and weight). Follows guidelines for documentation. Documents per established HSS/office guidelines. Completes mandatory e-Learning. Maintains clinical competency. Promotes & ensures patient safety. Follows and implements established policies and procedures to ensure patient safety. Promotes utilization of principles of Infection Control and Standard precautions in the performance of patient care activities. Follows procedures for malfunctioning equipment as outlined by the Department of Biomedical Engineering. Immediately reports safety and security problems to the appropriate persons. Offers emotional, physical or spiritual support for patients and family members Takes steps to maintain the patient's physical and personal privacy. Checks unit refrigerators and records temperatures on refrigerator daily logs and/or AED, as applicable. Time management. Completes assignments and meets deadlines. Uses and maintains equipment as intended. Uses and maintains HSS equipment, furnishings and facilities as intended. Prepares site for invasive joint injections/aspirations. Prepares patient for invasive joint injections/aspirations utilizing sterile techniques. Stocks exam rooms weekly and as needed. Stocks exam rooms weekly and as needed. Ensures patient care areas are clean and presentable and ready for patient use. Maintains the patient's medical records according to requirements. Obtains and reports vital signs. Participates in programs and huddles as designated. Assists with changing of post-op dressings, removal of sutures, and carries out appropriate wound care, under direct supervision of clinical privileged license personnel, as applicable. Works cooperatively within own unit/department and with other units/departments. Acts as team player, as indicated by feedback from the care delivery team/ office, clinic team as applicable. YEARS OF EXPERIENCE REQUIRED 2 years, Medical Assistant. Outpatient experience desirable. Knowledge of phlebotomy, aseptic technique, basic wound care, patient safety and patient transport techniques. YEARS OF EXPERIENCE PREFERRED Knowledge of communication of patient status through recording and reporting of clinical data (i. e. vital signs, pulse oximetry, height and weight), basic medical terminology. PHYSICAL WORKING CONDITIONS ENVIRONMENTAL WORKING CONDITIONS Indoor area with frequent exposure. Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise. Examples: patient care providers and laboratory technicians. HAZARDS OSHA OSHA Category 1.Tasks that involve exposure to blood, body fluids, tissues, and other potentially infectious materials. EDUCATION REQUIRED High School Diploma or equivalent (G. E. D.), may include specialized or vocational courses. Additional outpatient didactic and clinical training such as obtained through completion of a corpsmen or patient care associate program, or equivalent experience. EDUCATION PREFERRED Medical Assistant Certification CERTIFICATIONS/LICENSURE REQUIRED Medical Assistant. Successful completion of a certified medical assistant training program. CERTIFICATIONS/LICENSURE PREFERRED RMA, CMA SKILLS REQUIRED Exceptional customer service skills Superior written and oral communication skills Ability to maintain a positive attitude in a towards assignments and others in a fast-paced environment Capacity to multitask and prioritize in the ever-changing environment of healthcare Ability to work collaboratively with others Respect for information confidentiality Ability to show initiative, good judgment, and resourcefulness Familiarity with medical terminology, and insurance SKILLS PREFERRED Good basic computer skills Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

Medical Assistant - Gastroenterology - Jupiter, FL

Gastro Health Jupiter, FL

Gastro Health is seeking a Full-Time Medical Assistant to join our team in Jupiter, Florida! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. This role offers: A great work/life balance No weekends or evenings – Monday thru Friday Paid holidays and paid time off Rapidity growing team with opportunities for advancement Competitive compensation Benefits package Duties you will be responsible for: Work with providers to room office visit pts, which consists of greeting pts, taking vitals, entering history in the EMR and updating medication lists. Keeping exam room clean and stocked with medical supplies. Assisting providers with rectal exams and hemorrhoid banding procedures. Performing testing such a Fibroscans, bone density and breath tests. Prior authorizations for medication and infusion drugs. Maintaining logs for expiring infusion medication drugs with each patient's insurance and renewing when needed. Scheduling testing and procedures for patients after their office visits and from incoming PCP requests. Spanish and Portuguese speaking is a plus, but not required. Greet and room patients, ensuring appropriate patient flow Update patient's medical chart with accurate and timely documentation Manage phone triage and take appropriate action under the direction of the provider Demonstrate ability and appropriate technical skills when administering treatments and procedures in accordance with physician's orders Provide patient education as well as personal patient care to provide comfort and well-being to acknowledge physiological and psychological needs Under direction from providers, process refills for prescriptions following clinic protocol Demonstrates positive interpersonal relationships in dealing with fellow clinic employees, managers and providers Take direction and initiate actions that will allow cross-functional duties to ensure seamless patient care Follow safety procedures in compliance with OSHA and state health department guidelines Other administrative tasks as needed. Minimum Requirements High school diploma or GED equivalent 2 years' experience as a Medical Assistant (AAMA certification preferred) Medical terminology knowledge required eClinicalWorks (eCW): 1 year (Preferred) We offer more than a paycheck. Our comprehensive benefits package is designed to support your health, financial well-being, and time away from work. Benefits include: 2 weeks PTO + 8 paid holidays Medical, dental & vision insurance Flexible Spending Accounts (FSA) Life, disability & supplemental insurance options 401(k) with 3% employer Safe Harbor contribution Up to 4% additional employer profit-sharing contribution Legal & identity theft protection Interested in learning more? Click here to learn more about the location. Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees. Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We thank you for your interest in joining our growing Gastro Health team!