Day Kimball Health

Clinical Manager RN, Full Time, Emergency Room, Putnam, CT

ED RN Clinical Manager | Full Time | Benefits

Day Kimball Health is hiring ED Clinical Manager!

Job Title: RN Clinical Manager

Department: ED | Emergency Department

Position Type: Salaried Exempt

Weekends: as needed

Shift & Hours: Days | 40 hours

ED Clinical Manager Job Summary:

Utilizes clinical and operational expertise to lead, support, and supervise personnel to ensure that standards are met and quality patient care is delivered. Demonstrates specific behaviors in the areas of leadership, operational efficiency, staff development, safety and personal professionalism. Demonstrates knowledge and skills necessary to provide direct patient care.

ED Clinical Manager Essential Responsibilities:

  • Oversees the effective day-to-day operation of ED.
  • In conjunction with the Nurse Director, completes performance appraisals, follows up on staff achievement, counsels and/or educates as required.
  • Serves as a positive role model for change by promoting and supporting change.
  • Identifies quality improvement opportunities and in conjunction with the Nurse Director initiates and follows through on appropriate strategies.
  • Serves as a clinical resource person for staff members, providing leadership and supporting staff development.
  • Incorporates critical thinking and establishes priorities in decisions about patient care and departmental operations.
  • Assists the Nurse Director in budget preparation and implementation of cost-saving initiatives. Maintains safe staffing levels for the department.
  • Ensures a safe environment for patients, staff and visitors.
  • Acts as a patient and staff advocate.


ED Clinical Manager Education Qualifications:

  • Licensed and currently registered in the State of Connecticut as a professional Registered Nurse required.
  • Preparation in nursing management preferred.
  • Baccalaureate degree in nursing preferred.


ED Clinical Manager Experience Qualifications:

  • Seven years current nursing experience required.
  • Minimum of five years experience in a leadership position preferred.


ED Clinical Manager Benefits Summary:

  • Medical/Dental/Vision
  • Pharmacy Plan
  • Basic & Supplemental Life Insurance
  • Short & Long Term Disability
  • HSA or FSA accounts
  • Accident & Critical Illness Coverage
  • 401K Plan with match
  • Vacation Time
  • Sick Days
  • Paid Holidays
  • Education Reimbursement
  • Additional Benefits


Why Choose Day Kimball Health? The Care You Need. Close to Home.

For over 130 years, Day Kimball Health has been a trusted, nonprofit healthcare provider serving Northeastern Connecticut. What began as a small infirmary has grown into the region’s leading integrated healthcare system - recognized for delivering compassionate, high-quality care close to home. Today, our team of over 1,100 dedicated employees - including more than 300 skilled physicians, surgeons, and specialists - proudly deliver a full continuum of care, from primary and specialty services to homecare and hospice, meeting the evolving needs of our patients at every stage of life.

What sets us apart is our commitment not only to the communities we serve, but also to the people who power our mission. At Day Kimball Health, we cultivate a supportive, inclusive workplace culture where healthcare professionals are empowered to grow, thrive, and make a meaningful difference every day. Every voice is valued. Every contribution matters. Whether you're starting your journey in healthcare or seeking your next opportunity, a career at Day Kimball Health offers more than a job - it’s a chance to build lasting relationships, give back to your community, and create impact beyond your shift. Come grow with a team that calls this community home.

Join us in our mission to elevate community-driven healthcare and be part of an organization that values both personal and professional development.

Make a real impact on your career, your team, and your community. Apply today.

Day Kimball Health is an Affirmative Action and Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants, regardless of race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected by local, state, or federal laws. Day Kimball Health is a smoke free environment.

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