CMA Full-time
MedStar Health

Patient Navigator - Medical Assistant (MA)

MedStar Health Northwest Washington, DC 20007, US
$20.57 - $36.27 / hour
About this Job: General Summary of Position
Responsible for the coordination of patient care and access to services provides materials and serves as a liaison with members of the patient's health care team as well as provides administrative support to the department physicians. Functions as a patient advocate guides patients and families throughout the process. These functions are performed in accordance with all applicable laws and regulations and Georgetown University Hospital's (GUH) philosophy policies procedures and standards.

Primary Duties and Responsibilities


  • Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
  • Serves as navigator for patient and family members through coordinating care with all members of the healthcare team including physicians clinic support staff and other members of the healthcare team.
  • Coordinates patient's appointments including office specialists testing pre-operative post-operative and surgical appointments.
  • Functions as a liaison between patients families health care team and community resources. Advocates for identifying and eliminating barriers to care.
  • Handles referral calls to ensure streamlined access to care. Ensures patient referral process for specialty services is coordinated anticipating patient and family needs throughout the process.
  • Provides clerical and administrative support to physicians including answering the telephones relaying messages and transmitting information to the appropriate personnel. Composes and types the correspondence of various clinical and non-clinical documents. Manage physician's calendar and coordinates meetings etc.
  • Schedules surgical cases and admissions for the department. Communicates posting information to physician nurse and administrative staff within the department as appropriate. Communicates scheduling information including information regarding surgical schedule Georgetown University Hospital facilities policies and instructions to patients and families.
  • Obtains and uploads into the electronic medical records all previous medical records relevant to patient care including all surgical records radiology and imaging reports and disks pathology cultures and lab work etc
  • Communicates referral requirements patient's financial responsibility and other pre-visit information as appropriate including necessary procedures/examination preparations e.g. NPO after midnight according to departmental policies and procedures.
  • Appropriately and accurately scans and indexes documents using correct naming conventions into patient EHR
  • Provides support services to patients and medical staff.
  • Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
  • Participates in multi-disciplinary quality and service improvement teams.
    • Minimal Qualifications
    Education
    • Associate's degree required and
    • Bachelor's degree preferred or
    • CONSIDERATION WILL BE GIVEN TO AN APPROPRIATE COMBINATION OF EDUCATION/TRAINING AND EXPERIENCE
    Experience
    • 1-2 years Experience in a medical clinical office is and previous experience as a patient registration associate or Administrative Assistant required
    Knowledge Skills and Abilities
    • Excellent interpersonal communication and customer service skills and good telephone etiquette.
    • Knowledge of medical terminology Managed Care Medicaid and HMO/PPO insurances necessary.
    • Ability to deal effectively and professionally with a variety of different individuals.
    • Ability to organize and prioritize work.
    This position has a hiring range of : USD $20.57 - USD $36.27 /Hr.

    Share this job

    Share to FB Share to LinkedIn Share to Twitter

    Related Jobs

    CMA Outpatient Full-time
    MedStar Health

    Medical Assistant

    MedStar Health Saint Charles, MD
    $19.55 - $34.25 / hour
    About this Job: General Summary of Position The Medical Assistant performs clinical and administrative duties in an ambulatory care setting under the supervision of a physician/provider and/or a registered nurse. Duties may include venipuncture medication and vaccine administration measurement and documentation of vital signs and assisting providers with patient exams and telephone and clerical support. Position may float to other sites/locations within the system. Primary Duties and Responsibilities Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality and safety standards. Complies with governmental regulations and accreditation standards. Assists providers with patient preparation for the examination minor office procedures and with the examination and education of patients. Supports other members of the clinical care team assuring optimal best-practice patient flow; manages variable and unpredictable patient volume throughout the workday. Provides clerical support and serves as backup for the Patient Services Coordinator or other team members as needed. Participates in daily team huddles to review and prepare for scheduled patient visits. Screens all patients regardless of visit type for preventative care needs ongoing support barriers to care safety concerns and potential fall risk. Conducts surveillance for transitions of care urgent/emergent care or follow up tasks such as retrieval of documents associated with referrals/testing. Conducts motivational interviews that include patient screening and/or coaching on disease management ability motivation to change learning care needs and community outreach needs. Identifies potential behavioral health needs of patients using appropriate screening tools and notifies provider of findings. As part of a High-Reliability Organization reports actual and potential problems concerning patients families and associates using established reporting protocols for MedStar Health and/or work location. Participates in performance improvement initiatives to improve care quality and safety. Ensures ongoing compliance with regulatory accreditation and quality/safety standards by maintaining and auditing temperature logs ensuring medication supplies are current/unexpired checking and maintaining emergency equipment area free of clutter and other related tasks. Participates in population management activities including an awareness of the populations served and engages the patient in self-management support care/health goal setting pre-visit planning and the capturing of information that leads to health care improvement activities. Performs selected patient and laboratory testing consistent with the scope of the practice including but not limited to Point of Care Testing tuberculosis skin testing electrocardiography pulmonary function tests and vision and hearing testing (dependent upon provider and site requirements). Removes sutures/staples after the provider has examined the patient and written the appropriate order. Documents these activities in the patient's electronic medical record (EMR) or other venues based on policy. Documents clinically related activities accurately in the patient's EMR; performs required patient follow-up: to include pap smears Pb levels HIV mammograms and STD's. Collects and processes specimens completes requisitions and documents in logbook or other applicable forms/records. Provides escort for patients and assists with patient discharge activities. Provides chaperoning for patients per policy. Fulfills infection prevention and environmental responsibilities as assigned which many include: Light cleaning during clinic hours and cleaning of equipment. Updates appropriate records of scheduled equipment maintenance and manages drug and medical supply inventories. Provides telephone screening services to gather information from patients determine appropriate disposition and document per established telephone screening protocols. Under onsite provider supervision may insert intravenous catheter for physician initiated IV fluid therapy or administration of intravenous medications. Under direct onsite physician supervision may insert remove and monitor urinary catheter for procedures and prepare and administer oral drugs and injections limited to intradermal subcutaneous and intramuscular. May perform phlebotomy. Utilizes the EMR to propose patient medication refills for provider approval. Completes requisitions for tests (if applicable). Contacts insurance companies for Pre-authorizations for patient medications and specialty referrals including insurance authorization. Floats to other sites/locations within the system as appropriate and performs all duties at multiple sites. Attends scheduled meetings including but not limited to regular staff meetings and training classes for safety infection control OSHA CLIA BLS and others as required. Demonstrates behavior consistent with MedStar Health mission vision goals SPIRIT values objectives and patient care philosophy. Minimal Qualifications Education High School Diploma or GED required and Completion of an accredited Medical Assistant program preferred Experience Less than 1 year 6 months experience working in an ambulatory care medical office or equivalent required. Externship in a medical or ambulatory health setting strongly preferred. Completed externship program at medstar health may be substituted for the 6 months experience in ambulatory care medical office. required and For Cardiology offices only: 6 months experience working in an ambulatory care medical office or equivalent required or Bachelor's degree in exercise physiology/science or related major or successful completion of a cardiac technician course. preferred and Prior experience as a medical assistant preferred Licenses and Certifications Certified Medical Assistant (CMA)-AAMA by the American Association of Medical Assistants within 1 Year required or Registered Medical Assistant (RMA)-American Medical Technologists through American Medical Technologists or equivalent within 1 Year required CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required and Additional unit/specialty certifications may vary by department or business unit. Knowledge Skills and Abilities Clinical competency as verified within 90-day orientation period and annually thereafter. Excellent customer service/patient interaction skills. Basic computer skills preferred. This position has a hiring range of : USD $19.55 - USD $34.25 /Hr.
    CMA Outpatient Full-time
    MedStar Health

    Medical Assistant

    MedStar Health Saint Charles, MD
    $19.55 - $34.25 / hour
    About this Job: General Summary of Position The Medical Assistant performs clinical and administrative duties in an ambulatory care setting under the supervision of a physician/provider and/or a registered nurse. Duties may include venipuncture medication and vaccine administration measurement and documentation of vital signs and assisting providers with patient exams and telephone and clerical support. Position may float to other sites/locations within the system. Primary Duties and Responsibilities Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality and safety standards. Complies with governmental regulations and accreditation standards. Assists providers with patient preparation for the examination minor office procedures and with the examination and education of patients. Supports other members of the clinical care team assuring optimal best-practice patient flow; manages variable and unpredictable patient volume throughout the workday. Provides clerical support and serves as backup for the Patient Services Coordinator or other team members as needed. Participates in daily team huddles to review and prepare for scheduled patient visits. Screens all patients regardless of visit type for preventative care needs ongoing support barriers to care safety concerns and potential fall risk. Conducts surveillance for transitions of care urgent/emergent care or follow up tasks such as retrieval of documents associated with referrals/testing. Conducts motivational interviews that include patient screening and/or coaching on disease management ability motivation to change learning care needs and community outreach needs. Identifies potential behavioral health needs of patients using appropriate screening tools and notifies provider of findings. As part of a High-Reliability Organization reports actual and potential problems concerning patients families and associates using established reporting protocols for MedStar Health and/or work location. Participates in performance improvement initiatives to improve care quality and safety. Ensures ongoing compliance with regulatory accreditation and quality/safety standards by maintaining and auditing temperature logs ensuring medication supplies are current/unexpired checking and maintaining emergency equipment area free of clutter and other related tasks. Participates in population management activities including an awareness of the populations served and engages the patient in self-management support care/health goal setting pre-visit planning and the capturing of information that leads to health care improvement activities. Performs selected patient and laboratory testing consistent with the scope of the practice including but not limited to Point of Care Testing tuberculosis skin testing electrocardiography pulmonary function tests and vision and hearing testing (dependent upon provider and site requirements). Removes sutures/staples after the provider has examined the patient and written the appropriate order. Documents these activities in the patient's electronic medical record (EMR) or other venues based on policy. Documents clinically related activities accurately in the patient's EMR; performs required patient follow-up: to include pap smears Pb levels HIV mammograms and STD's. Collects and processes specimens completes requisitions and documents in logbook or other applicable forms/records. Provides escort for patients and assists with patient discharge activities. Provides chaperoning for patients per policy. Fulfills infection prevention and environmental responsibilities as assigned which many include: Light cleaning during clinic hours and cleaning of equipment. Updates appropriate records of scheduled equipment maintenance and manages drug and medical supply inventories. Provides telephone screening services to gather information from patients determine appropriate disposition and document per established telephone screening protocols. Under onsite provider supervision may insert intravenous catheter for physician initiated IV fluid therapy or administration of intravenous medications. Under direct onsite physician supervision may insert remove and monitor urinary catheter for procedures and prepare and administer oral drugs and injections limited to intradermal subcutaneous and intramuscular. May perform phlebotomy. Utilizes the EMR to propose patient medication refills for provider approval. Completes requisitions for tests (if applicable). Contacts insurance companies for Pre-authorizations for patient medications and specialty referrals including insurance authorization. Floats to other sites/locations within the system as appropriate and performs all duties at multiple sites. Attends scheduled meetings including but not limited to regular staff meetings and training classes for safety infection control OSHA CLIA BLS and others as required. Demonstrates behavior consistent with MedStar Health mission vision goals SPIRIT values objectives and patient care philosophy. Minimal Qualifications Education High School Diploma or GED required and Completion of an accredited Medical Assistant program preferred Experience Less than 1 year 6 months experience working in an ambulatory care medical office or equivalent required. Externship in a medical or ambulatory health setting strongly preferred. Completed externship program at medstar health may be substituted for the 6 months experience in ambulatory care medical office. required and For Cardiology offices only: 6 months experience working in an ambulatory care medical office or equivalent required or Bachelor's degree in exercise physiology/science or related major or successful completion of a cardiac technician course. preferred and Prior experience as a medical assistant preferred Licenses and Certifications Certified Medical Assistant (CMA)-AAMA by the American Association of Medical Assistants within 1 Year required or Registered Medical Assistant (RMA)-American Medical Technologists through American Medical Technologists or equivalent within 1 Year required CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required and Additional unit/specialty certifications may vary by department or business unit. Knowledge Skills and Abilities Clinical competency as verified within 90-day orientation period and annually thereafter. Excellent customer service/patient interaction skills. Basic computer skills preferred. This position has a hiring range of : USD $19.55 - USD $34.25 /Hr.
    CMA Outpatient Full-time
    MedStar Health

    Medical Assistant

    MedStar Health Saint Charles, MD
    $19.55 - $34.25 / hour
    About this Job: General Summary of Position The Medical Assistant performs clinical and administrative duties in an ambulatory care setting under the supervision of a physician/provider and/or a registered nurse. Duties may include venipuncture medication and vaccine administration measurement and documentation of vital signs and assisting providers with patient exams and telephone and clerical support. Position may float to other sites/locations within the system. Primary Duties and Responsibilities Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality and safety standards. Complies with governmental regulations and accreditation standards. Assists providers with patient preparation for the examination minor office procedures and with the examination and education of patients. Supports other members of the clinical care team assuring optimal best-practice patient flow; manages variable and unpredictable patient volume throughout the workday. Provides clerical support and serves as backup for the Patient Services Coordinator or other team members as needed. Participates in daily team huddles to review and prepare for scheduled patient visits. Screens all patients regardless of visit type for preventative care needs ongoing support barriers to care safety concerns and potential fall risk. Conducts surveillance for transitions of care urgent/emergent care or follow up tasks such as retrieval of documents associated with referrals/testing. Conducts motivational interviews that include patient screening and/or coaching on disease management ability motivation to change learning care needs and community outreach needs. Identifies potential behavioral health needs of patients using appropriate screening tools and notifies provider of findings. As part of a High-Reliability Organization reports actual and potential problems concerning patients families and associates using established reporting protocols for MedStar Health and/or work location. Participates in performance improvement initiatives to improve care quality and safety. Ensures ongoing compliance with regulatory accreditation and quality/safety standards by maintaining and auditing temperature logs ensuring medication supplies are current/unexpired checking and maintaining emergency equipment area free of clutter and other related tasks. Participates in population management activities including an awareness of the populations served and engages the patient in self-management support care/health goal setting pre-visit planning and the capturing of information that leads to health care improvement activities. Performs selected patient and laboratory testing consistent with the scope of the practice including but not limited to Point of Care Testing tuberculosis skin testing electrocardiography pulmonary function tests and vision and hearing testing (dependent upon provider and site requirements). Removes sutures/staples after the provider has examined the patient and written the appropriate order. Documents these activities in the patient's electronic medical record (EMR) or other venues based on policy. Documents clinically related activities accurately in the patient's EMR; performs required patient follow-up: to include pap smears Pb levels HIV mammograms and STD's. Collects and processes specimens completes requisitions and documents in logbook or other applicable forms/records. Provides escort for patients and assists with patient discharge activities. Provides chaperoning for patients per policy. Fulfills infection prevention and environmental responsibilities as assigned which many include: Light cleaning during clinic hours and cleaning of equipment. Updates appropriate records of scheduled equipment maintenance and manages drug and medical supply inventories. Provides telephone screening services to gather information from patients determine appropriate disposition and document per established telephone screening protocols. Under onsite provider supervision may insert intravenous catheter for physician initiated IV fluid therapy or administration of intravenous medications. Under direct onsite physician supervision may insert remove and monitor urinary catheter for procedures and prepare and administer oral drugs and injections limited to intradermal subcutaneous and intramuscular. May perform phlebotomy. Utilizes the EMR to propose patient medication refills for provider approval. Completes requisitions for tests (if applicable). Contacts insurance companies for Pre-authorizations for patient medications and specialty referrals including insurance authorization. Floats to other sites/locations within the system as appropriate and performs all duties at multiple sites. Attends scheduled meetings including but not limited to regular staff meetings and training classes for safety infection control OSHA CLIA BLS and others as required. Demonstrates behavior consistent with MedStar Health mission vision goals SPIRIT values objectives and patient care philosophy. Minimal Qualifications Education High School Diploma or GED required and Completion of an accredited Medical Assistant program preferred Experience Less than 1 year 6 months experience working in an ambulatory care medical office or equivalent required. Externship in a medical or ambulatory health setting strongly preferred. Completed externship program at medstar health may be substituted for the 6 months experience in ambulatory care medical office. required and For Cardiology offices only: 6 months experience working in an ambulatory care medical office or equivalent required or Bachelor's degree in exercise physiology/science or related major or successful completion of a cardiac technician course. preferred and Prior experience as a medical assistant preferred Licenses and Certifications Certified Medical Assistant (CMA)-AAMA by the American Association of Medical Assistants within 1 Year required or Registered Medical Assistant (RMA)-American Medical Technologists through American Medical Technologists or equivalent within 1 Year required CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required and Additional unit/specialty certifications may vary by department or business unit. Knowledge Skills and Abilities Clinical competency as verified within 90-day orientation period and annually thereafter. Excellent customer service/patient interaction skills. Basic computer skills preferred. This position has a hiring range of : USD $19.55 - USD $34.25 /Hr.
    CMA Outpatient Full-time
    MedStar Health

    Medical Assistant

    MedStar Health Saint Charles, MD
    $19.55 - $34.25 / hour
    About this Job: General Summary of Position The Medical Assistant performs clinical and administrative duties in an ambulatory care setting under the supervision of a physician/provider and/or a registered nurse. Duties may include venipuncture medication and vaccine administration measurement and documentation of vital signs and assisting providers with patient exams and telephone and clerical support. Position may float to other sites/locations within the system. Primary Duties and Responsibilities Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality and safety standards. Complies with governmental regulations and accreditation standards. Assists providers with patient preparation for the examination minor office procedures and with the examination and education of patients. Supports other members of the clinical care team assuring optimal best-practice patient flow; manages variable and unpredictable patient volume throughout the workday. Provides clerical support and serves as backup for the Patient Services Coordinator or other team members as needed. Participates in daily team huddles to review and prepare for scheduled patient visits. Screens all patients regardless of visit type for preventative care needs ongoing support barriers to care safety concerns and potential fall risk. Conducts surveillance for transitions of care urgent/emergent care or follow up tasks such as retrieval of documents associated with referrals/testing. Conducts motivational interviews that include patient screening and/or coaching on disease management ability motivation to change learning care needs and community outreach needs. Identifies potential behavioral health needs of patients using appropriate screening tools and notifies provider of findings. As part of a High-Reliability Organization reports actual and potential problems concerning patients families and associates using established reporting protocols for MedStar Health and/or work location. Participates in performance improvement initiatives to improve care quality and safety. Ensures ongoing compliance with regulatory accreditation and quality/safety standards by maintaining and auditing temperature logs ensuring medication supplies are current/unexpired checking and maintaining emergency equipment area free of clutter and other related tasks. Participates in population management activities including an awareness of the populations served and engages the patient in self-management support care/health goal setting pre-visit planning and the capturing of information that leads to health care improvement activities. Performs selected patient and laboratory testing consistent with the scope of the practice including but not limited to Point of Care Testing tuberculosis skin testing electrocardiography pulmonary function tests and vision and hearing testing (dependent upon provider and site requirements). Removes sutures/staples after the provider has examined the patient and written the appropriate order. Documents these activities in the patient's electronic medical record (EMR) or other venues based on policy. Documents clinically related activities accurately in the patient's EMR; performs required patient follow-up: to include pap smears Pb levels HIV mammograms and STD's. Collects and processes specimens completes requisitions and documents in logbook or other applicable forms/records. Provides escort for patients and assists with patient discharge activities. Provides chaperoning for patients per policy. Fulfills infection prevention and environmental responsibilities as assigned which many include: Light cleaning during clinic hours and cleaning of equipment. Updates appropriate records of scheduled equipment maintenance and manages drug and medical supply inventories. Provides telephone screening services to gather information from patients determine appropriate disposition and document per established telephone screening protocols. Under onsite provider supervision may insert intravenous catheter for physician initiated IV fluid therapy or administration of intravenous medications. Under direct onsite physician supervision may insert remove and monitor urinary catheter for procedures and prepare and administer oral drugs and injections limited to intradermal subcutaneous and intramuscular. May perform phlebotomy. Utilizes the EMR to propose patient medication refills for provider approval. Completes requisitions for tests (if applicable). Contacts insurance companies for Pre-authorizations for patient medications and specialty referrals including insurance authorization. Floats to other sites/locations within the system as appropriate and performs all duties at multiple sites. Attends scheduled meetings including but not limited to regular staff meetings and training classes for safety infection control OSHA CLIA BLS and others as required. Demonstrates behavior consistent with MedStar Health mission vision goals SPIRIT values objectives and patient care philosophy. Minimal Qualifications Education High School Diploma or GED required and Completion of an accredited Medical Assistant program preferred Experience Less than 1 year 6 months experience working in an ambulatory care medical office or equivalent required. Externship in a medical or ambulatory health setting strongly preferred. Completed externship program at medstar health may be substituted for the 6 months experience in ambulatory care medical office. required and For Cardiology offices only: 6 months experience working in an ambulatory care medical office or equivalent required or Bachelor's degree in exercise physiology/science or related major or successful completion of a cardiac technician course. preferred and Prior experience as a medical assistant preferred Licenses and Certifications Certified Medical Assistant (CMA)-AAMA by the American Association of Medical Assistants within 1 Year required or Registered Medical Assistant (RMA)-American Medical Technologists through American Medical Technologists or equivalent within 1 Year required CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required and Additional unit/specialty certifications may vary by department or business unit. Knowledge Skills and Abilities Clinical competency as verified within 90-day orientation period and annually thereafter. Excellent customer service/patient interaction skills. Basic computer skills preferred. This position has a hiring range of : USD $19.55 - USD $34.25 /Hr.
    CMA Outpatient Full-time
    MedStar Health

    Medical Assistant

    MedStar Health Saint Charles, MD
    $19.55 - $34.25 / hour
    About this Job: General Summary of Position The Medical Assistant performs clinical and administrative duties in an ambulatory care setting under the supervision of a physician/provider and/or a registered nurse. Duties may include venipuncture medication and vaccine administration measurement and documentation of vital signs and assisting providers with patient exams and telephone and clerical support. Position may float to other sites/locations within the system. Primary Duties and Responsibilities Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality and safety standards. Complies with governmental regulations and accreditation standards. Assists providers with patient preparation for the examination minor office procedures and with the examination and education of patients. Supports other members of the clinical care team assuring optimal best-practice patient flow; manages variable and unpredictable patient volume throughout the workday. Provides clerical support and serves as backup for the Patient Services Coordinator or other team members as needed. Participates in daily team huddles to review and prepare for scheduled patient visits. Screens all patients regardless of visit type for preventative care needs ongoing support barriers to care safety concerns and potential fall risk. Conducts surveillance for transitions of care urgent/emergent care or follow up tasks such as retrieval of documents associated with referrals/testing. Conducts motivational interviews that include patient screening and/or coaching on disease management ability motivation to change learning care needs and community outreach needs. Identifies potential behavioral health needs of patients using appropriate screening tools and notifies provider of findings. As part of a High-Reliability Organization reports actual and potential problems concerning patients families and associates using established reporting protocols for MedStar Health and/or work location. Participates in performance improvement initiatives to improve care quality and safety. Ensures ongoing compliance with regulatory accreditation and quality/safety standards by maintaining and auditing temperature logs ensuring medication supplies are current/unexpired checking and maintaining emergency equipment area free of clutter and other related tasks. Participates in population management activities including an awareness of the populations served and engages the patient in self-management support care/health goal setting pre-visit planning and the capturing of information that leads to health care improvement activities. Performs selected patient and laboratory testing consistent with the scope of the practice including but not limited to Point of Care Testing tuberculosis skin testing electrocardiography pulmonary function tests and vision and hearing testing (dependent upon provider and site requirements). Removes sutures/staples after the provider has examined the patient and written the appropriate order. Documents these activities in the patient's electronic medical record (EMR) or other venues based on policy. Documents clinically related activities accurately in the patient's EMR; performs required patient follow-up: to include pap smears Pb levels HIV mammograms and STD's. Collects and processes specimens completes requisitions and documents in logbook or other applicable forms/records. Provides escort for patients and assists with patient discharge activities. Provides chaperoning for patients per policy. Fulfills infection prevention and environmental responsibilities as assigned which many include: Light cleaning during clinic hours and cleaning of equipment. Updates appropriate records of scheduled equipment maintenance and manages drug and medical supply inventories. Provides telephone screening services to gather information from patients determine appropriate disposition and document per established telephone screening protocols. Under onsite provider supervision may insert intravenous catheter for physician initiated IV fluid therapy or administration of intravenous medications. Under direct onsite physician supervision may insert remove and monitor urinary catheter for procedures and prepare and administer oral drugs and injections limited to intradermal subcutaneous and intramuscular. May perform phlebotomy. Utilizes the EMR to propose patient medication refills for provider approval. Completes requisitions for tests (if applicable). Contacts insurance companies for Pre-authorizations for patient medications and specialty referrals including insurance authorization. Floats to other sites/locations within the system as appropriate and performs all duties at multiple sites. Attends scheduled meetings including but not limited to regular staff meetings and training classes for safety infection control OSHA CLIA BLS and others as required. Demonstrates behavior consistent with MedStar Health mission vision goals SPIRIT values objectives and patient care philosophy. Minimal Qualifications Education High School Diploma or GED required and Completion of an accredited Medical Assistant program preferred Experience Less than 1 year 6 months experience working in an ambulatory care medical office or equivalent required. Externship in a medical or ambulatory health setting strongly preferred. Completed externship program at medstar health may be substituted for the 6 months experience in ambulatory care medical office. required and For Cardiology offices only: 6 months experience working in an ambulatory care medical office or equivalent required or Bachelor's degree in exercise physiology/science or related major or successful completion of a cardiac technician course. preferred and Prior experience as a medical assistant preferred Licenses and Certifications Certified Medical Assistant (CMA)-AAMA by the American Association of Medical Assistants within 1 Year required or Registered Medical Assistant (RMA)-American Medical Technologists through American Medical Technologists or equivalent within 1 Year required CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required and Additional unit/specialty certifications may vary by department or business unit. Knowledge Skills and Abilities Clinical competency as verified within 90-day orientation period and annually thereafter. Excellent customer service/patient interaction skills. Basic computer skills preferred. This position has a hiring range of : USD $19.55 - USD $34.25 /Hr.