Hospice Patient Care RN Manager

Overview

Advance Hospice Care. Lead Clinical Excellence. Inspire Compassionate Teams.

We are seeking a dedicated Patient Care Manager to join our hospice team. Reporting directly to the Executive Director or Administrator, you will oversee patient care activities to ensure the delivery of high-quality, compliant hospice services. This leadership role involves managing clinical operations, coordinating care, and developing staff to uphold the highest standards of patient care and regulatory compliance.

As a Hospice Patient Care Manager, You Will:

Oversee and direct patient care services to ensure the delivery of high-quality hospice care
Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits—making decisions based on clinical judgment and priority
Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner
Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes
Serve as a mentor, trainer, and clinical support to associates, supporting development, performance, and compliance
Ensure all care delivery meets federal, state, and local regulatory standards, as well as company policies and procedures
Support performance improvement initiatives, quality assessments, and operational efficiencies within your location

About You

Qualifications – What You’ll Bring:

Current RN license in the state of employment
Graduate of an accredited nursing program
Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting
Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance (Medicare, Medicaid, JCAHO, ACHC)
Knowledge and compassion for terminally ill patients and their families
Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds
Strong interpersonal, organizational, and leadership skills
Competency in clinical documentation and technology systems

Preferred Qualifications (Not Required):

Bachelor of Science in Nursing (BSN)
Previous leadership, team management, or supervisory experience in hospice or home health
Familiarity with EMR systems and telehealth platforms
Certification in Hospice and Palliative Nursing (CHPN)

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund

Additional Full-Time Benefits:

Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Ready to Join a Team That Cares?

Apply today and help us lead the way in delivering hospice care that truly matters.

Legalese

This is a safety-sensitive position
Employee must meet minimum requirements to be eligible for benefits
Where applicable, employee must meet state specific requirements
We are proud to be an EEO employer
We maintain a drug-free workplace

ReqID: 2026-143356
Category: Single Site Ops and Clinical Leadership
Position Type: Full-Time
Company: Gentiva Hospice

Share this job

Related Jobs

Manager/Supervisor

Full-time

2 months ago

Clinical Reimbursement Mgr - RN

Vi Living Hilton Head Island, SC

$82,487.45 - $107,228.73 / year

Overview Salaried position. Compensation: $82,487.45 - $107,228.73 or MORE based on experience. S chedule: Monday - Friday, On-Call Weekend Rotation (every 4 weeks) Relocation can be discussed Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi. What We Offer: Competitive pay Exceptional benefits Generous Paid Time Off - start accruing on day one 401k with company match Paid maternity and paternity benefits Award-winning training and development Tuition Reimbursement Luxury work environment Meaningful and rewarding work TidePointe, a Vi Community, is located at 700 TidePointe Way, Hilton Head Island, SC 29928 Responsibilities Collaborates with the DON, Clinical Reimbursement Specialist (where applicable) and various disciplines to complete the Minimum Data Set (MDS), Resident Assessment Instrument (RAI), and all associated processes. With guidance and oversight from the DON, the CRM ensures completion of the assessment within the timeframe as mandated by federal regulations and company policies. The CRM also manages the overall process and tracking of all Medicare/Managed Care/Medicaid case mix documents in order to ensure appropriate and optimal reimbursement for services provided within the Care Center. Responsibilities also include assisting with the coordination of the resident care planning processes. Performs other duties as assigned. This is a safety sensitive position. Principal Accountabilities / Essential Job Functions: • Reviews the clinical records, MD progress notes, therapy and nursing documentation in order to capture all care and services for optimal reimbursement. • Ensures that participants in the assessment process complete an accurate and comprehensive assessment and collaborates with the Clinical Reimbursement Specialist (where applicable)or DON to address concerns. • Tracks Medicare/Managed Carebeneficiaries to determine continued and appropriate Medicare eligibility and benefit period by determining skilled level of need. • Performs concurrent and ongoing MDS review to ensure appropriate PDPM category is achieved through the capture of appropriate clinical information. • Manages the coordination of ICD-10 coding for Medicare and Managed Care billing. • Directs the interdisciplinary team process to communicate opportunities to ensure capturing of allcare, services, and diagnosis. • Coordinates with rehabilitation services Program Director, Corporate Director of Clinical Reimbursement and Central Billing Office as needed to communicate case mix data required foraccurate claim billing at month end. • Reviews additional document requests by local Medicare Administrative Contractors, insurance carriers or auditors to ensureappropriate documentation is submitted timely for review. • Encourages staff to report changes in the resident's status and involves the DON in addressing concerns. • Confirms that residents and their families are actively involved in the information sharing and decision-making process. • Completes resident assessment protocol documents within scope of practice. • Assists with the completion of the resident care plan and the care plan conferences per requirements as requested by the DON. • Provides resident and family education as needed. • Identifies and reports deviations from safe practice to the DON. Adheres to policies and guidelines of regulatory agencies (i.e. OSHA, CMS). • Manages emergency situations based on the Company’s safety and disaster policies. • Communicates and collaborates with other members of the healthcare team to resolve resident care problems and to enhance care delivery. • Participates in quality assessment/performance improvement activities and audits. • Maintains minimum data set competencies and attends annual educational programs. • Attends/participates in care center meetings, in-services and committee meetings. • May perform CPR, use Automated External Defibrillator (AED), and render first aid in emergency situations. Physical Requirements: • Constant: Walking, must have the ability to operate in a constant state of alertness and in a safe manner. • Frequent: Standing • Occasional: Handling medical supplies and equipment, pushing up to 120 lbs. • Seldom: Bending, crouching, pulling, reaching up to 36 in., lifting Residents (70 lbs. to 300 lbs.) with use of assistive device Sensory Requirements: • Balance, tactile, hearing, smelling, near, midrange, color and peripheral vision Working Conditions: • Regular on-site physical presence is required. Qualifications Key Competencies: • Maintains a courteous and professional manner through interactions with others. • Uses a resident and customer-focused approach to problem solving and goal setting. • Uses discretion in handling confidential information, incorporating all Federal, State and local privacy and confidentiality requirements. • Must possess knowledge of regulatory compliance and Continuing Care Retirement Community operations. • Excellent knowledge of Case-Mix, and the Federal Medicare PPS process as required. • Thorough understanding of the Quality Indicator Process, and OBRA regulations. • Excellent oral and written communication skills and ability to interface and maintain effective relationships with all departments and employees in a team-oriented environment. • Computer proficiency using Microsoft Office. • Must be sensitive to the needs of older adults and enjoy working with a senior population. Education and Experience: • Education: Graduation from a School for Registered Nurses is required. • Work Experience: Minimum 3 years of previous experience in an MDS/Clinical Reimbursement Nurse role is required. • Licensure / Certification, where required: Current State Licensure as a Registered Nurse in the state where practicing is required. Current CPR and Automated External Defibrillator (AED) certifications are required. Current First Aid certification is required or must be willing and able to become First Aid certified. Food handlers certification, where required. The application window is anticipated to close within 30 days of the date of the posting. Pay Range USD $82,487.45 - USD $107,228.73 /Yr.

Full-time

1 week ago

Registered Nurse-Cardiac Rehab

Novant Health Hilton Head Island, SC

What We Offer Relocation assistance up to $7,500! Schedule : 7:00am-5:00pm, Days Shift, Full-Time Category: Registered Nurse Department : Cardiac Rehab Remarkable Care. Remarkable Careers. Why become a Registered Nurse at Novant Health? Recognized for one of America's 100 Best Hospitals for Joint Replacement and Orthopedic Surgery in 2023 . One that holds Blue Distinction Center designations for Knee and Hip Replacement and Spine Surgery and has received 21 Certified Zero Harm recognition from the South Carolina Hospital Association for preventing surgical errors. Top ratings in heart and stroke care: American Heart Association recognizes Novant Health for exceptional patient outcomes in heart failure award. RN Cardiac Rehab Part Time Days Job Summary: The Registered Nurse serves as a leader of the healthcare team at Novant Health by establishing an authentic personalized relationship with the patient and their chosen support system, collaborating with physicians and other team members to assess, plan, implement, and evaluate an individualized plan of care that promotes optimal health or supports a peaceful death. The Registered Nurse utilizes best scientific evidence and compassion to assist the patient in navigating their health journey. The Registered Nurse accepts responsibility, authority, and accountability for management and provision of care in accordance with the current policies and procedures. What You'll Do Novant Health is committed to improving the health of its communities, one person at a time. We have a strong focus on innovation and research offering best-in-class technology and clinical care. We are committed to providing high-quality, affordable healthcare to all our patients as well as equipping our workforce with the tools and support needed. Come join a remarkable team where quality care meets quality service, in every dimension, every time. Novant is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. Our team members are part of an environment that fosters team work, team member engagement and community involvement. The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm". What We're Looking For Education: 4 Year / Bachelors Degree, preferred. Graduate of an accredited school of nursing required. If your RN nursing license has been inactive, retired or lapsed for five years or more and you have not been licensed in another state during the last five years, successful completion of a Board approved refresher course is required prior to reactivating or reinstating your license. In order to be considered for current licensure status, you must apply for reinstatement within one year of completing the refresher course. Experience: One year relevant experience, preferred. Licensure/Certification: Current RN licensure in appropriate state, required. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 190769

PCU

Full-time

1 week ago

Registered Nurse - Progressive Care Unit (ICCU)

Novant Health Hilton Head Island, SC

What We Offer Relocation assistance up to $7,500! Schedule : 7:00am-7:00pm, Days Shift, Full-Time Category : Registered Nurse Department : Intermediate Care Unit(ICCU) Remarkable Care. Remarkable Careers. Why become a Registered Nurse at Novant Health? Recognized for one of America's 100 Best Hospitals for Joint Replacement and Orthopedic Surgery in 2023 . One that holds Blue Distinction Center designations for Knee and Hip Replacement and Spine Surgery and has received 21 Certified Zero Harm recognition from the South Carolina Hospital Association for preventing surgical errors. Top ratings in heart and stroke care: American Heart Association recognizes Novant Health for exceptional patient outcomes in heart failure award. RN Progressive Care Unit(ICCU) Full Time Days Job Summary: The Registered Nurse serves as a leader of the healthcare team at Novant Health by establishing an authentic personalized relationship with the patient and their chosen support system, collaborating with physicians and other team members to assess, plan, implement, and evaluate an individualized plan of care that promotes optimal health or supports a peaceful death. The Registered Nurse utilizes best scientific evidence and compassion to assist the patient in navigating their health journey. The Registered Nurse accepts responsibility, authority, and accountability for management and provision of care in accordance with the current policies and procedures. What You'll Do Novant Health is committed to improving the health of its communities, one person at a time. We have a strong focus on innovation and research offering best-in-class technology and clinical care. We are committed to providing high-quality, affordable healthcare to all our patients as well as equipping our workforce with the tools and support needed. Come join a remarkable team where quality care meets quality service, in every dimension, every time. Novant is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. Our team members are part of an environment that fosters team work, team member engagement and community involvement. The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm". What We're Looking For Education: 4 Year / Bachelors Degree, preferred. Graduate of an accredited school of nursing required. If your RN nursing license has been inactive, retired or lapsed for five years or more and you have not been licensed in another state during the last five years, successful completion of a Board approved refresher course is required prior to reactivating or reinstating your license. In order to be considered for current licensure status, you must apply for reinstatement within one year of completing the refresher course. Experience: One year relevant experience, preferred. Licensure/Certification: Current RN licensure in appropriate state, required. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 187746

ICU

Full-time

3 weeks ago

Registered Nurse-Medical ICU

Novant Health Hilton Head Island, SC

What We Offer Relocation assistance up to $7,500! Schedule: 7:00am-7:00pm, Days Shift, Full-Time Categories: Registered Nurse Department: Medical ICU Remarkable Care. Remarkable Careers. Why become a Registered Nurse at Novant Health? Recognized for recognition as one of America's 100 Best Hospitals for Joint Replacement and Orthopedic Surgery in 2023. One that holds Blue Distinction Center designations for Knee and Hip Replacement and Spine Surgery and has received 21 Certified Zero Harm recognition from the South Carolina Hospital Association for preventing surgical errors. Top ratings in heart and stroke care: American Heart Association recognizes Novant Health for exceptional patient outcomes in heart failure award. Registered Nurse Intensive Care Unit Full Time Days Job Summary: The Registered Nurse serves as a leader of the healthcare team at Novant Health by establishing an authentic personalized relationship with the patient and their chosen support system, collaborating with physicians and other team members to assess, plan, implement, and evaluate an individualized plan of care that promotes optimal health or supports a peaceful death. The Registered Nurse utilizes best scientific evidence and compassion to assist the patient in navigating their health journey. The Registered Nurse accepts responsibility, authority, and accountability for management and provision of care in accordance with the current policies and procedures. What You'll Do Novant Health is committed to improving the health of its communities, one person at a time. We have a strong focus on innovation and research offering best-in-class technology and clinical care. We are committed to providing high-quality, affordable healthcare to all our patients as well as equipping our workforce with the tools and support needed. Come join a remarkable team where quality care meets quality service, in every dimension, every time. Novant is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. Our team members are part of an environment that fosters team work, team member engagement and community involvement. The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm". What We're Looking For Education: 4 Year / Bachelors Degree, preferred. Graduate of an accredited school of nursing required. If your RN nursing license has been inactive, retired or lapsed for five years or more and you have not been licensed in another state during the last five years, successful completion of a Board approved refresher course is required prior to reactivating or reinstating your license. In order to be considered for current licensure status, you must apply for reinstatement within one year of completing the refresher course. Experience: One year relevant experience, preferred. Licensure/Certification: Current RN licensure in appropriate state, required. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 187758

Outpatient

Full-time

3 weeks ago

Staff Nurse

St. Joseph's/Candler Hilton Head Island, SC

Position Summary Utilizing the Nursing Process the Staff Nurse is responsible for assessing patients & identifying nursing diagnosis to plan & implement plan of care and evaluate patient outcome. Collaborates with Multi Disciplinary Team and utilizes critical thinking skills to solve problems, communicate and use reflective judgement. Participant and contributor to unit activities including patient satisfaction, customer satisfaction, regulatory & accreditation compliance. Education Associate Degree in Nursing - Required Experience 1-2 Years Nursing - Required License & Certification Registered Nurse License with State of Practice – Required Core Job Functions Utilize nursing process per the scope and standards for oncology nursing practice Documents all patient related clinical information and assesses patient for special needs and plans appropriate intervention. Comprehensive review of the patient's medical history is performed and documented. Utilizes Teach Back technique to assess understanding of education. Assesses needs for discharge and the best way the patient may be provided instruction. Utilizes appropriate written communication, education packets and/or audio-video instructions. Teach back performed with patients to facilitate patient outcome improvements by increasing knowledge and skills needed to improve healthy behaviors. Elicit information using effective counseling techniques. Identify factors that might affect communication or learning. Maintains up to date knowledge of policies and procedures of Hospital as well as Standards of Practice for specialty area. Will obtain Oncology Nursing Society (ONS) Chemotherapy/Immunotherapy certification within 6 months. Exercise independent judgment in the assessment of patient's needs, and identifies clinical priorities throughout the Infusion Suite. Responds appropriately to resolving issues that impact patient care. Assures fiscal compliance related to patient billing and coding. Correctly bill patients for services and accurately document to support charges. Competes mandatory educational requirements in a timely manner. Assists Outpatient Infusion Manager, Professional Development Coordinator/Educators in planning and presenting unit-based in-services. Completes annual competencies for Infusion administration and Nursing. Responds to patient requests and proactively addresses patient needs using a multi and interdisciplinary approach. Works with the unit team to address patient satisfaction scores and works with unit leadership to develop and implement action plans.