LPN New Patient Onboarding Coordinator - Atrius Health - Remote

Explore opportunities with Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

The New Patient Onboarding Coordinator serves as the first point of contact for new patients entering primary care practice. This role is responsible for coordinating the patient onboarding process, ensuring accurate registration, insurance verification, appointment scheduling, medical record collection, and patient education. The coordinator helps create positive patient experience while supporting efficient clinic operations and compliance with healthcare regulations.

If you are located in Massachusetts, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Patient Onboarding
  • Collect and verify demographic, insurance, and contact information
  • Ensure all required intake forms and consents are completed
  • Educate patients on practice policies, services, and care team structure
• Appointment Coordination
  • Schedule and confirm new patient appointments
  • Coordinate pre-visit requirements and follow-up communications
  • Facilitate referrals and coordination with specialty providers when necessary
  • Manage appointment reminders and rescheduling requests
• Medical Records Management
  • Request, receive, and upload prior medical records into the Electronic Health Record (EHR) system
  • Ensure records are complete and available before patient visits
  • Maintain confidentiality and compliance with HIPAA regulations
• Patient Communication
  • Serve as a primary contact for new patient questions and concerns
  • Provide information regarding services, office procedures, and patient portal enrollment
  • Assist patients with accessing and navigating digital health tools
• Administrative Support
  • Document patient interactions accurately in the EHR
  • Maintain onboarding metrics and tracking reports
  • Collaborate with providers, nurses, medical assistants, and front-office staff to ensure seamless patient care

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Licensed LPN in Massachusetts
• Knowledge of HIPAA and patient privacy standards
• Proficiency with Microsoft Office and healthcare software systems
• Proven excellent customer service and communication skills
• Demonstrated solid organizational and multitasking abilities
• Demonstrated attention to detail and accuracy in data entry
• Demonstrated ability to work independently and collaboratively in a team environment

Preferred Qualifications:

• 1+ years of experience in healthcare, medical office, patient access, or customer service role 
• Experience with electronic health records (EHR) systems 
• Knowledge of insurance verification and healthcare registration processes

Key Competencies

• Patient-centered service
• Problem-solving and critical thinking
• Professionalism and empathy
• Time management
• Team collaboration
• Adaptability and flexibility

Physical Requirements

• Prolonged periods of sitting and computer use
• Ability to communicate effectively with patients, families, and healthcare staff
• Occasional standing and walking throughout the clinic

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.