Overview:

Prepares patients for treatment, testing, and examination by a Provider; assists Registered Nurse with patient flow, connects patients with ancillary services, maintains work area and exam rooms, as well as stocks supplies.

Responsibilities:

Description of Primary Responsibilities

Lead Role

1. Ensures accurate completion and documentation of sterilization process.
2. Assist with ordering and distribution of supplies.
3. Assist with the successful completion of 90-day training program for new hires in the nursing department.
4. Report process and performance deficiencies to the Clinic Managers.
5. Assist with notifying outside service technicians of equipment malfunctions.
6. Provides regular feedback to employees, both positive and constructive.
7. Assists with end of year inventory of supplies.
8. Provides feedback to supervisor to create department meeting agendas.
9. Completes “tour of duty” in the following: Medical PSR, Call Center, Medical Records, Referrals, Quality, and Phlebotomy.
10. Successfully completes infection control training.

Patient Care

1. Responsible for preparing the day’s flow of patients, including pre-visit planning for patient needs and reviewing with provider.
   • Maintains work stations, exam rooms, treatment rooms and other patient areas in a neat, orderly, and sanitary condition.
   • Prepares patients, rooms and equipment for various types of procedures.
2. Responsible for patient flow during the work day, ensuring that Provider and patient needs are met
   • Assist patients to all needed services provided by CBHA.
   • Ensures patient is roomed by scheduled appointment time.
   • Prepares patients for exam or treatment according to provider preference.
   • Handles infectious materials, bio hazardous materials, and sharp objects according to infection control standards.
   • Notifies patients of wait time or delays every 15 minutes.
   • Serves as a translator facilitating communications between Provider, Licensed Nurse and patients, as required.
3. Communicates with patients, as directed by Provider and Licensed Nurse.
   • Calls patients with phone notes as directed by Licensed Nurse or Provider; reads notes verbatim to patient within 24 hours.
   • Answers nursing team phones gathering appropriate information, including but not limited to: patient name, name of caller (and relationship to patient), patient’s date of birth, telephone number, and reason for the call.
4. Responsible for managing provider computer desktop flow on a daily basis.
   • Reviews phone notes and communicates with provider for phone notes that have exceeded 24 hours without response.
   • Routes refill requests to primary provider, refill partner or provider on call.
5. Administers and demonstrates knowledge of medications administered up to scope of licensure under WAC 246-826-100 – “Demonstrates knowledge of medications prior to administration, including but not limited to: correct dosage, route, anatomic site, expected reaction, possible adverse reactions, and appropriate interventions.”
6. Responsible for assisting with patient education.
   • Assists Provider with patient education or refers to appropriate education staff.
   • Ensures the patient is sent home with language specific instructions after review and understanding verified through return demonstration or return verbalization quesions.
7. Responsible for instrumentation, supplies, ordering, and other quality assignments

• • Orders, organizes, and maintains supplies and medications weekly on the assigned day.
  • Ensures exam rooms are properly stocked and outdated supplies are removed.
  • Maintains medical instrumentation by properly washing, packaging, and sterilizing all instruments according to infection control standards on assigned day.
  • Maintains autoclave according to manufacturer’s weekly cleaning recommendations.

Other

1. Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE Standards of Behavior.
2. Must uphold confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
3. Assists in the hiring process for Medical Assistants as peer interviewers and support “job shadow” initiatives.
4. Performs other duties as assigned.

Qualifications:

Professional and Technical Knowledge:

1. Possesses a basic level of written and verbal communication skills, computer skills, and mathematical skills typically acquired through completion of a high school program.
2. Possesses familiarity with the processes and operations performed during the work day, facilitating patient flow, while accurately maintaining appropriate health information in the patient’s electronic medical record.
3. Ability to demonstrate basic medical terminology/anatomy.

License and Certification:

1. Ability to possess a current Medical Assistant Certified license with the State of Washington
2. Ability to possess a current BLS for Healthcare Providers card.

Communications Skills:

1. Bi-lingual in English/Spanish to include verbal and written; translating information