Chief Nursing Officer - Behavioral Health

Chief Nursing Officer - Behavioral Health | Creekside Behavioral Health | Kingsport, Tennessee

About the Job:

PURPOSE STATEMENT:

The Chief Nursing Officer is responsible and accountable for providing professional nursing care to patients. Directs, plans, coordinates, monitors and supervises the effective and efficient use of the operations of nursing and the safe delivery of behavioral health/nursing services with a positive, empathetic, and professional attitude. Ensures the development, implementation, and evaluation of. policies, programs, and services consistent with the facility’s strategic goals and objectives.

Roles and Responsibilities:

ESSENTIAL FUNCTIONS:

Sets the vision for nursing practice in the delivery of safe, timely, efficient, equitable and patient centered care. Manages the daily operations of nursing services.
Identifies and prioritizes issues of importance, including those priority issues as set by leadership. Collaborates with department leaders and corporate leaders, as needed.
Communicates instructions, expectations and timelines clearly and concisely.
Develops, maintains and implements nursing services, policies and procedures that conform to current standards of nursing practice and accrediting agencies, facility philosophy and operational policies while maintaining compliance with state, federal and local governmental agencies laws and regulations.
Develops and interprets operational indicators to detect census and acuity changes and increases or decreases in volume that could impact staffing levels, revenues or expenses. Acts to correct undesirable trends. Allocates nursing resources based on measurement of patient acuity/care needed.
Leads a team of highly qualified and engaged department members thru hiring, orienting, performance assessment and management, motivating, training, scheduling, and coaching to meet department and facility goals. Ensures adequate staffing.
Maintains productivity levels that are aligned with client census, curtailing unnecessary overtime and/or excessive staff work hours.
Manages staff scheduling and maintains an updated plan for contingency staffing.
Maintains accountability expectations for self and staff in all areas of job performance.
Engages staff in quality and safety basics to ensure sustained, measurable compliance.
Identifies staff educational needs and ensures they are addressed with education programs that are attended by staff.
Holds staff accountable for non-compliance and client safety concerns, as well as attendance, following policies, behavior, and adherence to code of conduct.
Makes nursing diagnosis of the medical and emotional status of patients and recommends treatment options. Consults with psychiatrists and other behavioral health staff in designing appropriate treatment plans for patients. Provides overall supervision of patient assessments and care plans. Coordinates nursing services with all other departments.
Participates in daily or weekly management team meetings to discuss patient’s status, identify indicators for reassessment of patient’s condition, reaction/responsiveness and involvement of other disciplines. Discusses census changes, patient or staff complaints or concerns.
Establishes, implements and monitors the infection control program and safety. Prepares or reviews infection control surveillance reports to identify trends and to develop effective actions to control and prevent infections.
Collaborates with interdisciplinary treatment teams, other departments and administration to ensure that all patient’s physical, biopsychosocial, age, developmental and cultural needs are met.
Develops and implements health care related training that assures the best possible delivery of health-related supports and services.
Assists the Chief Executive Officer (CEO) in the preparation and administration of the organization's budget. Manages budget and operates within approved budget while providing excellent quality of care. Actively participate in strategic planning and budget development.
Maintains adequate and appropriate inventory of supplies and equipment for the provision of patient services.
Oversees the maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of organization activities.
Assists CEO in preparing staff for inspection survey. Participates in the preparation and implementation of the Plan of Correction response to an inspection survey.
Monitors unit/floor functioning by making frequent rounds. Intervenes in crisis situations and investigates incidents. Analyzes, reviews and completes follow up on incident reports related to nursing/patient safety issues in conjunction with Risk Management.
May be required to provide onsite coverage for other programs when needed, develops, and executes new programs according to market needs and may provide training, case consultation and Administrator On Call coverage during and after program hours as needed.
Performs Leadership Rounds as assigned to include observation and immediate identification of environment of care, safety, and infection control concerns, as well as real time education of new facility processes.
Assumes patient care assignment in emergency situations as needed.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

Master of Science in Nursing (MSN) degree required.
Five or more years’ nursing experience required. Three or more years’ experience in psychiatric or behavioral health required.
Skills in assessment, considerable knowledge of nursing principles and practice, staffing, budgeting, employee management, regulatory requirements and documentation of care; ability to meet regulatory requirements.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

Valid current RN license from the state or from a compact state, where applicable.
Certified in Psychiatric Nursing preferred.
CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
First aid may be required based on state or facility.

WORK LOCATION:

This position is onsite at the facility and is not a remote position.

SUPERVISORY REQUIREMENTS:

Five or more years progressive management experience required.

Why Creekside Behavioral Health?Creekside Behavioral Health offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Creekside Behavioral Health is an EOE.

Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.

Share this job

Related Jobs

Hospice

Full-time

3 months ago

Registered Nurse, RN

NHC Big Stone Gap, VA

$70,000 - $73,000 / year

Position: Registered Nurse, RN Pay: $70000 - $73000 Depending On Experience Caris Healthcare RN provides nursing care to patients per the physician’s orders. The hallmarks of this position are assessing, planning, implementing, and evaluating total patient care and nursing care plans for each patient. Caris Healthcare’s mission is to provide hospice care with grace. Serving patients throughout the Southeast region, we support our team members, patients and their families with compassion, accountability, respect, integrity and service. If you are ready for a rewarding career with a company that offers employees a culture of integrity and excellence, consider joining the Caris Healthcare team At Caris, you will have a career, not just a job. Our mission driven culture is evident by our current employees and the impact made on patients and families. All Caris team members commit to The Better Way, a list of promises we make to each other and our customers. The Better Way commitment is reflected in the benefits we provide. Benefits include: Competitive Salary Bonus Eligibility Eligible for benefits within 60 days Health Benefits (Medical, Dental, Vision); health savings account Earned Time Off 401 (K) plan with company match Paid Training Mileage Reimbursement Tuition Reimbursement Flexible Scheduling Career Advancement Opportunities Responsibilities Assess, monitor, and document patient’s symptoms using required software symptoms Collaborate with patient, family, partners, and interdisciplinary team to develop individualized plans of care for patients Serve as patient advocate, providing information on patient rights, grievance procedures, reimbursement procedures, and patient/family responsibilities Observe and evaluate patient’s physical and emotional status, safety factors, and family dynamics to determine education needs for caregivers Supervise, evaluate, and direct aides and licensed practical nurses in accordance with guidelines and regulations. Participate in on-call rotating schedule and provide back-up assistance as requested Qualifications Must be a Registered Nurse licensed in the state of operation. Nursing experience required, with experience in Hospice or Home Health preferred. Must possess a sound knowledge of nursing principles, procedures and elements of patient family teaching. If you see yourself a good fit and want to join our team apply today! Caris is an affiliate of NHC. Caris / NHC is an Equal Opportunity Employer.

Hospice

Part-time

1 month ago

Case Manager Registered Nurse- Part-time or PRN

NHC Johnson City, TN

$70,000 - $73,000 / year

Position: Registered Nurse, RN Pay: $70,000 - $73,000 yearly Depending on Experience Caris Healthcare RN Case Manager provides nursing care to patients per the physician’s orders. The hallmarks of this position are assessing, planning, implementing, and evaluating total patient care and nursing care plans for each patient. As an RN Case Manager, you are responsible for managing the total plan of care for each patient on your caseload. Caris Healthcare’s mission is to provide hospice care with grace. Serving patients throughout the Southeast region, we support our team members, patients and their families with compassion, accountability, respect, integrity and service. If you are ready for a rewarding career with a company that offers employees a culture of integrity and excellence, consider joining the Caris Healthcare team At Caris, you will have a career, not just a job. Our mission driven culture is evident by our current employees and the impact made on patients and families. All Caris team members commit to The Better Way, a list of promises we make to each other and our customers. The Better Way commitment is reflected in the benefits we provide. Benefits include: Competitive Salary Bonus Eligibility Eligible for benefits within 60 days Health Benefits (Medical, Dental, Vision); health savings account Earned Time Off 401 (K) plan with company match Paid Training Mileage Reimbursement Tuition Reimbursement Flexible Scheduling Career Advancement Opportunities Responsibilities Assess, monitor, and document patient’s symptoms using required software symptoms Collaborate with patient, family, partners, and interdisciplinary team to develop individualized plans of care for patients Serve as patient advocate, providing information on patient rights, grievance procedures, reimbursement procedures, and patient/family responsibilities Observe and evaluate patient’s physical and emotional status, safety factors, and family dynamics to determine education needs for caregivers Supervise, evaluate, and direct aides and licensed practical nurses in accordance with guidelines and regulations. Participate in on-call rotating schedule and provide back-up assistance as requested Qualifications Must be a Registered Nurse licensed in the state of operation. Nursing experience required, with experience in Hospice or Home Health preferred. Must possess a sound knowledge of nursing principles, procedures and elements of patient family teaching. If you see yourself a good fit and want to join our team apply today! Caris HealthCare is an affiliate of NHC. EOE

Hospice Patient Care RN Manager

Gentiva Johnson City, TN

Overview Advance Hospice Care. Lead Clinical Excellence. Inspire Compassionate Teams. We are seeking a dedicated Patient Care Manager to join our hospice team. Reporting directly to the Executive Director or Administrator, you will oversee patient care activities to ensure the delivery of high-quality, compliant hospice services. This leadership role involves managing clinical operations, coordinating care, and developing staff to uphold the highest standards of patient care and regulatory compliance. As a Hospice Patient Care Manager, You Will: Oversee and direct patient care services to ensure the delivery of high-quality hospice care Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits—making decisions based on clinical judgment and priority Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes Serve as a mentor, trainer, and clinical support to associates, supporting development, performance, and compliance Ensure all care delivery meets federal, state, and local regulatory standards, as well as company policies and procedures Support performance improvement initiatives, quality assessments, and operational efficiencies within your location About You Qualifications – What You’ll Bring: Current RN license in the state of employment Graduate of an accredited nursing program Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance (Medicare, Medicaid, JCAHO, ACHC) Knowledge and compassion for terminally ill patients and their families Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds Strong interpersonal, organizational, and leadership skills Competency in clinical documentation and technology systems Preferred Qualifications (Not Required): Bachelor of Science in Nursing (BSN) Previous leadership, team management, or supervisory experience in hospice or home health Familiarity with EMR systems and telehealth platforms Certification in Hospice and Palliative Nursing (CHPN) We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): Competitive Pay 401(k) with Company Match Career Advancement Opportunities National & Local Recognition Programs Teammate Assistance Fund Additional Full-Time Benefits: Medical, Dental, Vision Insurance Mileage Reimbursement or Fleet Vehicle Program Generous Paid Time Off + 7 Paid Holidays Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) Free Continuing Education Units (CEUs) Company-paid Life & Long-Term Disability Insurance Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Ready to Join a Team That Cares? Apply today and help us lead the way in delivering hospice care that truly matters. Legalese This is a safety-sensitive position Employee must meet minimum requirements to be eligible for benefits Where applicable, employee must meet state specific requirements We are proud to be an EEO employer We maintain a drug-free workplace ReqID: 2026-144897 Category: Single Site Ops and Clinical Leadership Position Type: Full-Time Company: Gentiva Hospice

Full-time

1 month ago

Director of Nursing/Wellness Director-Johnson City

American House Senior Living Communities Johnson City, TN

: Director of Nursing/ Wellness Director Position Summary: The Wellness Director plays an integral role in upholding American House’s mission to enrich the lives of those we serve. Our Wellness Directors supervise, educate, direct and support all Wellness team members. This is a leadership position within the community and serves as manager on duty in the absence of the Executive Director. Duties/Responsibilities: Overall implementation, delivery, and coordination of resident services at the community. Carry out supervisory responsibilities of all wellness team members in accordance with American House's policies and procedures. These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Coordinate, along with the Executive Director, family/resident care conferences and serve as a direct liaison between residents, families, and staff. Assess/evaluate potential residents for Assisted Living/Memory Care level of care utilizing assessment tool. This may involve assessing/evaluating potential residents in their home or another healthcare setting. Ensure compliance with all state regulatory requirements including mandatory reporting to State Regulatory Body. Ensure that all incident reports are completed, filed, and that follow-up is conducted appropriately. Completing investigations as needed for all complaints, grievances, and incidents, and working with the Executive Director concerning appropriate responses and corrective actions. Ensure that all staff follows established safety regulations, including fire protection, infection control, blood borne pathogens, hazardous waste, and quality assurance programs. Maintain compliance with state regulations and policies for medication administration including oversite of medication management, validation of timeliness and completeness of medication records, completing required responsibilities for Medication Aide programs via supervision, delegation, training, and ongoing competency checks, where applicable. Provide marketing support within the community by participating in tours and discussions with potential residents and their families about wellness offerings and clinical needs of the prospect. Maintain high level confidentiality of all information related to the role Create positive employee relations through staff appreciation programs, recognition of excellent performance, and retention through regular feedback systems and promotional incentive programs. Monitor licensure and certification compliance for all Wellness staff. Provide written and oral reports to the Executive Director and Regional Wellness Director concerning the operation of the Wellness Department. Lead coordination of health care services with other third-party providers to ensure continuity of care. Collaborate with the Executive Director for budget, equipment, and supplies needs. Required Skills/Abilities: 3 years of management experience in healthcare or service-related setting Physiological and psychological knowledge related to gerontology Ability to have reliable transportation to perform offsite assessments and evaluations for prospective residents Preferred Skill/Abilities: Experience working with older adults and individual with memory loss Bachelor of Science in Nursing (BSN) Degree preferred Education and Requirements: Licensed Practical Nurse or Registered Nurse Must pass a pre-employment background check, drug screen, TB test and physical Physical and Mental Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Provide 24/7 on-call clinical support Ability to regularly stand, talk, bend, stretch, pull or push and lift items Ability to help others with daily activities including but not limited to; bathing, dressing/undressing, dining, exercising, etc. Ability to frequently communicate with residents, families, co-workers, etc. Must be able to exchange accurate information in given situations. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. Company Overview: Founded in 1979, American House Senior Living Communities’ vision is to provide high-quality housing for senior at a price affordable for retirees and their families. That vision of excellence has endured for nearly 40 years and expanded to serve residents at a number of senior housing communities. Our mission is to enrich the lives of those we serve, providing an environment that fosters meaningful relationships. Our vision is to be an innovative senior housing company that created sustainable excellence and stakeholder value, with an unparalleled commitment to passionate care provided by compassionate people.

Full-time

2 months ago

Director of Nursing/Wellness Director-Johnson City

American House Senior Living Communities Johnson City, TN

: Director of Nursing/ Wellness Director Position Summary: The Wellness Director plays an integral role in upholding American House’s mission to enrich the lives of those we serve. Our Wellness Directors supervise, educate, direct and support all Wellness team members. This is a leadership position within the community and serves as manager on duty in the absence of the Executive Director. Duties/Responsibilities: Overall implementation, delivery, and coordination of resident services at the community. Carry out supervisory responsibilities of all wellness team members in accordance with American House's policies and procedures. These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Coordinate, along with the Executive Director, family/resident care conferences and serve as a direct liaison between residents, families, and staff. Assess/evaluate potential residents for Assisted Living/Memory Care level of care utilizing assessment tool. This may involve assessing/evaluating potential residents in their home or another healthcare setting. Ensure compliance with all state regulatory requirements including mandatory reporting to State Regulatory Body. Ensure that all incident reports are completed, filed, and that follow-up is conducted appropriately. Completing investigations as needed for all complaints, grievances, and incidents, and working with the Executive Director concerning appropriate responses and corrective actions. Ensure that all staff follows established safety regulations, including fire protection, infection control, blood borne pathogens, hazardous waste, and quality assurance programs. Maintain compliance with state regulations and policies for medication administration including oversite of medication management, validation of timeliness and completeness of medication records, completing required responsibilities for Medication Aide programs via supervision, delegation, training, and ongoing competency checks, where applicable. Provide marketing support within the community by participating in tours and discussions with potential residents and their families about wellness offerings and clinical needs of the prospect. Maintain high level confidentiality of all information related to the role Create positive employee relations through staff appreciation programs, recognition of excellent performance, and retention through regular feedback systems and promotional incentive programs. Monitor licensure and certification compliance for all Wellness staff. Provide written and oral reports to the Executive Director and Regional Wellness Director concerning the operation of the Wellness Department. Lead coordination of health care services with other third-party providers to ensure continuity of care. Collaborate with the Executive Director for budget, equipment, and supplies needs. Required Skills/Abilities: 3 years of management experience in healthcare or service-related setting Physiological and psychological knowledge related to gerontology Ability to have reliable transportation to perform offsite assessments and evaluations for prospective residents Preferred Skill/Abilities: Experience working with older adults and individual with memory loss Bachelor of Science in Nursing (BSN) Degree preferred Education and Requirements: Licensed Practical Nurse or Registered Nurse Must pass a pre-employment background check, drug screen, TB test and physical Physical and Mental Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Provide 24/7 on-call clinical support Ability to regularly stand, talk, bend, stretch, pull or push and lift items Ability to help others with daily activities including but not limited to; bathing, dressing/undressing, dining, exercising, etc. Ability to frequently communicate with residents, families, co-workers, etc. Must be able to exchange accurate information in given situations. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. #INDHP Company Overview: Founded in 1979, American House Senior Living Communities’ vision is to provide high-quality housing for senior at a price affordable for retirees and their families. That vision of excellence has endured for nearly 40 years and expanded to serve residents at a number of senior housing communities. Our mission is to enrich the lives of those we serve, providing an environment that fosters meaningful relationships. Our vision is to be an innovative senior housing company that created sustainable excellence and stakeholder value, with an unparalleled commitment to passionate care provided by compassionate people.