Patient Services Coordinator - LPN

Clinch River Home Healthcare Oak Ridge, TN, US

$54,080 - $62,400 / year

Overview:

The Patient Services Coordinator is responsible for organizing and maintaining patient care schedules in coordination with field staff, caregivers, and clinical leadership. This role ensures continuity of care by managing shift coverage, verifying care plans, and documenting updates in Axxess. It requires strong communication, problem-solving, and time-management skills, along with a working knowledge of healthcare scheduling systems and practices.

Responsibilities:

Schedule new and existing patients based on care plans, MD orders, and staffing availability.
Monitor and confirm scheduling accuracy and authorized visit frequencies in Axxess.
Coordinate unassigned shifts by collaborating with Home Health Aide Coordinators (HHAC) and other scheduling resources.
Maintain caregiver availability and assignment records in Axxess.
Communicate with caregivers to confirm availability, fill open shifts, and provide case orientation.
Partner with recruiters and regional teams to maintain a reliable PRN pool and active caregiver roster.
Track and follow up on missed or not-started visits through QA and clinical workflows.
Manage daily needs list and document all shift-related communication.
Support 24/7 staffing coverage in conjunction with the Travel Nurse Program Manager.
Maintain accurate records, uphold HIPAA standards, and safeguard patient information.
Perform other duties as assigned.

Qualifications:

A valid and active LPN License in the state of practice.
Graduated from an accredited school of nursing.
Prior experience in healthcare scheduling or coordination strongly preferred.
Proficiency with Axxess or other EMR/scheduling platforms.
Excellent communication and interpersonal skills.
Strong attention to detail and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Professional demeanor and appearance.
Must pass a criminal background check and drug screen, as required by applicable law.

At United Energy Workers Healthcare, we believe in taking care of the people who care for others. That’s why we offer a comprehensive benefits package for full-time employees designed to support your well-being, growth, and sense of purpose. Our benefits include:

Medical, Dental & Vision Insurance to help you maintain your health and wellness.

401(k) Retirement Plan with employer match to support your long-term financial goals.

Paid Time Off (PTO) and Holiday Pay to ensure a health y work-life balance.

Disability Insurance and Life Insurance Options for added peace of mind.

Health Savings Account (HSA) and Dependent Care Spending Account (DCSA) for tax-advantaged savings.

Employee Assistance Program (EAP) offering confidential resources for life’s challenges.

Sunshine Fund for peer-supported financial assistance during unexpected hardships.

Internal Referral Bonuses to reward you for helping us grow our team.

Supportive and Inclusive Culture that fosters teamwork, respect, and belonging.

Mission-Centered Work that directly impacts the lives of former energy workers.

Opportunities for Growth and Development, including internal mobility and training.

Recognition Programs to celebrate your hard work and commitment.

We are proud to provide a workplace where compassion meets career — and where every employee plays a meaningful role in our mission.

Pay Range: USD $54,080.00 - USD $62,400.00 /Yr.

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