Client Service Manager and Caregiver Mentor

Client Service Manager & Caregiver Mentor (CHAMP)
Always Best Care of the Midlands | Columbia, SC

Use your caregiving experience to support seniors and help other caregivers succeed.

Always Best Care of the Midlands is seeking a compassionate, dependable, and organized care professional to join our team as a Client Service Manager & Caregiver Mentor, also known as a CHAMP.

This hands-on position combines direct client care, caregiver mentoring, training, and client service support. You’ll work in clients’ homes and alongside our office team to help provide consistent care and a positive experience for clients, families, and caregivers.

Key Responsibilities

• Provide hands-on, non-medical care and cover assigned client shifts.

• Assist with all activities of daily living (ADLs), including bathing, dressing, grooming, toileting, incontinence care, eating, transfers, and mobility, according to care plans and agency procedures.

• Provide companionship, meal preparation, light housekeeping, and other assigned care plan tasks.

• Introduce caregivers to clients and help them understand each client’s needs, preferences, and routines.

• Mentor caregivers on care skills, communication, documentation, and professional expectations.

• Assist with caregiver orientation, skills demonstrations, and ongoing training.

• Complete assigned client and caregiver satisfaction calls and follow up on concerns.

• Conduct authorized client visits and reassessments as assigned.

• Document interactions accurately and report changes or concerns promptly.

• Collaborate with scheduling to support shift coverage and continuity of care.

• Follow agency policies, care plans, and escalation procedures.

Required Availability & Client Assignments

• Must be available, at a minimum, Monday through Friday from 7:00 a.m. to 10:00 p.m.

• Must be available to work every other weekend and every other holiday.

• Must be available for possible overtime, depending on client care and staffing needs.

• Must be able to work with all assigned clients, including clients who have pets and clients who smoke.

• Must be willing and able to provide hands-on assistance with all ADLs.

These hours describe the required availability window; scheduled shifts will vary based on agency needs. Direct client care and shift coverage are essential responsibilities of this position.

Qualifications

• Prior professional caregiving experience providing hands-on personal care and assistance with ADLs.

• A patient, respectful approach to working with seniors, including individuals living with dementia.

• Ability to demonstrate caregiving skills and provide constructive, supportive feedback.

• Strong communication, organization, problem-solving, and follow-through.

• Dependability and flexibility to respond to changing client and staffing needs.

• Comfort using a smartphone and electronic scheduling and documentation systems.

• Reliable transportation and the ability to travel between client homes and the office.

• Ability to perform the essential duties of the position, with or without reasonable accommodation.

Experience mentoring coworkers, training new employees, or serving in a caregiving leadership role is a plus.

Benefits & Perks

• Weekly pay

• Immediate Pay option

• Paid time off

• 401(k) with company matching

• Ongoing paid training

• Aflac supplemental insurance options

Benefits are subject to eligibility and plan terms.

Apply Today

If you’re ready to lead by example, provide excellent care, and help fellow caregivers grow, apply today to join Always Best Care of the Midlands!

Always Best Care of the Midlands is an equal opportunity employer.