It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

The Admissions Team Manager is responsible for oversight of intake and referral processing services. This position provides oversight of team members’ performance, providing feedback, mentoring and education to contribute to staff’s development. The Manager will work in collaboration with the team to meet the needs and expectations of the medical community, patients and families while meeting the region’s key performance indicators.

Quality Provision of Services:   

Owns admission availability resource calendar and ensures admission visit availability meets referral volume and conversion metrics. Enhances the integrity and quality of the team by providing them with a consistent role model, mentor, instructor and resource person. Assumes responsibility for own professional growth and development in order to maintain and improve competence.  Evaluates own needs for support and uses identified system(s) to meet the need. Develops new skills by participating in ongoing education and maintaining knowledge of current nursing practice through journals, literature review, etc. Participates in quality improvement activities, QAPI program and hospice sponsored in-service training.   Monitors, analyzes, and collaborates with the Referral Center Leadership team to improve inquiry to start of care timeliness and effectiveness of scheduled appointment. Assists the Regional Directors with reporting and presentation of key metrics related to all aspects of admission outcomes. Provides clinical guidance, as needed, to the Admission Team RNs with complex cases and situations.

Organization/Regulatory Compliance:

Ensures compliance with all areas of federal, state, and local laws and regulations as well as CHAP accreditation standards, Conditions of Participation, and the organization’s standards of care, policies and procedures. Communicates with the appropriate physician(s) regarding the patient’s condition, incorporating hospice expertise.  Implements physician’s orders by documenting and communicating to staff, patient/caregiver or facility.  Utilizes appropriate resource services (ambulance, IV therapy, DME, inpatient facilities, and appropriate agencies) to implement orders. Performs the introductory (90 day) and annual performance review of assigned team members in accordance with the organization’s policy and timelines. Supports and assures that clinical documents meet the organization’s patient care and reimbursement regulatory standards.  This is accomplished through use of tools such as: the Admissions Audit tool, IDT meetings and documentation. Assists in performing quality audits that assure quality care and compliance with state and federal regulations, CHAP accreditation standards, and the organization’s policies and procedures. 

People/Communications:

Evaluates the effectiveness of daily schedules and assignments of the Admission Team RNs and professionals. Assists the Regional Director in assessing the need for new staff and to recruit, interview, and make hiring decisions, in collaboration with Human Resources. Orients new staff to the team after HR and clinical orientations. Coaches and counsels Admissions RNs as needed. Coordinates with the Clinical Education staff to assure that assigned staff attend and receive education programs. Creates, manages, and evaluates Admission Team clinical escalation protocols that ensure complex clinical decisions at the time of admission are escalated as needed. Identifies opportunities to improve delays in care, admission related internal communication, admission process, and make appropriate recommendations to Regional Director. Holds, at minimum, quarterly staffing meetings to review key performance indicators, quality scores and discuss organization and/or team updates.

Financial Stewardship:

Achieves expected productivity standard as defined by the organization and in alignment with best practices/the Capital Caring Health model.  Assures accuracy and timeliness of clinical staff daily assignments and payroll entries.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job.  The incumbents may be requested to perform job-related tasks other than those stated in this description.

Supervisory Responsibilities:

The Manager, Admissions Team will be responsible for supervising the Admission Team Nurses, and professionals.

Experience Requirements

The Manager, Admissions Team must have at least 5 years RN nursing experience in at least one of the following settings: medical/surgical, acute care, ICU, ER, oncology, home health or hospice.  A minimum of 3 years hospice nursing experience and 1 year of management experience is required.      

Education Requirements:

The Manager, Admissions Team must have at least an RN from an accredited Nursing Program. A RN, BSN is preferred.

Required Certificates and/or Licenses:

The Manager, Admissions Team must have a licensed RN in at least one of the following: District of Columbia, State of Maryland, and/or the Commonwealth of Virginia.

Overall Skills:

The ability to demonstrate superlative oral and written communication skills, in English, as well as ability to organize and manage projects within defined timeframe and budget; work both independently and as part of a team in a fast paced environment; demonstrate excellent interpersonal and collaborative interactions; demonstrate organizational skills with ability to anticipate, delegate, and follow up; manage multiple tasks and stressful situations with a positive attitude; demonstrate a strong work ethic and attention to detail; demonstrate clinical competence and compliance in order to appropriately triage referrals; demonstrate leadership and mentorship capabilities; perform a thorough nursing assessment.

Physical/Mental/Emotional Skills:

The ability to see, hear, grasp, lift, speak, sit and walk or otherwise perform essential functions with or without reasonable accommodations; demonstrate the mental and emotional ability to work with death/dying; demonstrate the maturity, customer service skills, and flexibility to work with individuals under stress; work in a fast paced and quickly changing environment; work under pressure and deadlines; effectively recognize and appreciate the diversity in the workplace.

Technological Skills:

The ability to demonstrate proficient computer skills; learn and efficiently use a patient health information system; and work with Microsoft Office programs. Experience and comfort using MS Excel is essential, Teams, Outlook, and other technological applications.

Reasoning Ability:

The ability to apply common sense understanding to carry out instructions furnished in written or oral form and deal with problems involving several concrete variables in standardized situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; taste or smell and push, pull, lift/carry 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics are representative of those an employee would normally encounter while performing the essential functions of this job in an office. Works in business office with computers, printers, copy/fax machines and telephones. The noise level in the work environment is usually light to moderate. The environmental conditions are that of what is to be expected in a temperature-controlled building.

Compensation Pay Range:

$96,103.54 - $143,040.51

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.