University Hospitals Urgent Care Nursing Jobs and Careers

Nurse Practitioner/Physician Assistant SUPERVISOR (ACOD) - Experienced NP, PA or MD only

University Hospitals Urgent Care Cleveland, OH

Reporting to the Chief Medical Officer (CMO) and the Regional Vice President of Operations (RVP), the Area Clinical Operations Director (ACOD/APP Supervisor) is responsible for the leadership and oversight of clinical care and direct provider supervision at their designated Universal Hospitals Urgent Care (by WellStreet) centers. The Area Clinical Operations Director collaborates effectively with the care team to continuously improve outcomes, experience, and efficiency of our service line offerings. The ACOD will work collaboratively with the CMO, RVP and other ACODs, as well as the senior operations leaders to ensure that we continue to provide the highest quality care with a continued focus on patient experience throughout our South Carolina market. The Area Clinical Operations Director will be maintain a continued focus on clinical care through clinical shift work as well as dedicated time for administrative duties. Time spent between clinical and administrative time will need to be flexible with the expectation for the role to be roughly a 50/50 split between clinical and administrative time. This role requires onsite visits. Responsibilities include, but not limited to: Culture ACOD is responsible for the continued health of our organizational culture by promoting a work environment that places a relentless focus on quality care and patient experience and fosters an atmosphere of teamwork and trust. ACOD will spend most of their time inside the clinic both practicing as well as interacting with providers and clinical staff. ACOD should have a complete understanding of the concerns and issues affecting providers and work independently and with the RVPCO to address these. Motivate Providers to maintain an “owner mentality” and motivate clinic team members to consistently practice at the highest clinical and patient experience standards. Clinical Practice Provides and manages direct patient care, including physical examinations, evaluations, assessments, diagnoses, and treatment. Clinical time will vary as the needs of the business varies. ACOD will work with the Clinical Quality Manager to perform 30, 60, 90-day reviews on new hires reporting results to RVPCO and discussing any areas of improvement. Oversees patient care assessment for all services provided at the urgent care centers and ensures that appropriate clinical protocols are followed in conjunction with the findings. In conjunction with the RVPCO, assess and monitor clinical competency of Medical Staff through chart audits and performance assessments. Ensures all providers practice within the scope of their license and credentialing. In collaboration with the Operations team, assists as requested to help develop processes, policies, procedures, and guidelines to assure quality of care standards are met throughout the system. Uses available reports, medical records, and on-site observation to review and improve the quality of care delivered by each individual provider. Monitor and ensure accuracy of provider coding and documentation. Operations Review and respond to patient care complaints and grievances and recommend or take corrective action where appropriate. While maintaining high standards of medicine, support clinic KPIs including, but not limited to, reducing overall door to door times, cancel rates and improving Net Promoter Scores Vigorously support patient satisfaction & loyalty Collaborate with the Senior Management Team and Operations Director to ensure that the centers meet the requirements of all regulatory and accrediting agencies. Support process improvement efforts throughout Universal Hospitals Urgent Care through promotion and collaboration on best practice in clinical and business operations. For example: Work Comp / Employer Services Agility Occ Med module Client relations Clinical training Share weekend “on-call” responsibilities with ACODs and Medical Directors Oversees the training and on-boarding of all urgent care providers. Develops programs and assists with the training of Providers which might include the following: Patient communications skills Conflict mitigation Risk Management On-site clinical leadership In collaboration with Senior Operations directors will report in monthly SMT meeting to executive team. Human Resources Develops and maintains effective relationships with providers. In collaboration with the talent management team, collaborates with the RVPCO to manage the recruitment and hiring of all providers. ACOD responsible for understanding staffing needs in their centers and to report to RVPCO upcoming need for new staff and type. In collaboration with the provider scheduler, develop, monitor, and maintain physician staffing schedules to ensure coverage of the centers for all hours of operation. With the RVPCO, address provider performance concerns and implement corrective action when necessary. Ensure proper notification and collaboration with Human Resources team for any provider complaints related to workplace conduct, policy, and procedure violations, etc. Be a resource for and respond to provider questions and concerns. Supports and enhances provider satisfaction. Communication Provides regular written and/ or verbal communication to the Medical Staff Organization relating to new initiatives, goals, and company directives consistent with direction from senior leadership and RVPCO. Notifies RVPCO immediately of any clinically significant poor patient outcomes or legal notices / demands of the Medical Staff. Health System ACOD measures, reviews, and reports health system quality metrics Maintains a positive professional relationship with our health system partner. ACOD responsible for measuring, reporting, and maintaining referral patterns within the health system and working collaboratively with our health system partner to ensure best practices to support the CIN. Qualifications and Required Skills: MD, DO, PA-C, NP candidates will be considered for the role Current unrestricted license to practice medicine in the state of South Carolina Building and leading high-performance teams Exceptional communication skills. Performance management (annual performance, evaluations, coaching, mentoring, and progressive disciplinary actions) Verbal, written and presentation skills across varying professional levels (patients, providers, clinical staff, senior leadership) Managing competing priorities Building and maintaining cross-functional relationships Well organized, focus on accuracy, and attention to detail. Self-starter, able to work independently as well as with others. 5+ years of experience with WellStreet or equivalent urgent care or Emergency Medicine experience. WellStreet Urgent Care is committed to providing the highest quality patient and customer care. In addition to the above requirements, WellStreet is looking for team members with the following qualities: A positive attitude toward patients, families, and coworkers. Willingness at all times to go the extra mile to create an outstanding experience for customers and to train and lead the center team to do the same. A desire to work in concert with others in an upbeat and supportive atmosphere while reinforcing the WellStreet mission to provide uncompromising service. A compelling desire to serve others, improve your community’s health, and have fun every day.

Medical Assistant, Paramedic, Advanced EMT

University Hospitals Urgent Care Cleveland, OH

University Hospitals Urgent Care - Delivering Quality Care with Purpose Are you a passionate Medical Assistant, Advanced-EMT or Paramedic looking for a dynamic and rewarding career? Join University Hospitals Urgent Care, where you'll make a meaningful impact in a fast-paced clinical environment while enjoying work-life balance and professional growth opportunities. As a Medical Assistant, you will be a key part of our healthcare team, providing hands-on patient care and ensuring smooth clinic operations. This role is ideal for those who thrive in a high-energy, team-oriented setting and are committed to delivering exceptional care. Why You'll Love Working Here: LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life! Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more Paid Time Off & Holidays: Recharge and take care of yourself 401K with Company Match: Plan for your future Professional Growth: Certification reimbursement, leadership opportunities & professional development Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives Key Responsibilities: Patient Preparation : Assist with preparing patients for examinations and treatments, ensuring they are comfortable and well-informed. Triage & Vital Signs : Perform triage and take vital signs accurately. Documenting Patient History : Obtain and document detailed patient history in our Electronic Medical Record (EMR) system in a timely manner. Lab Specimens : Collect routine laboratory specimens, including blood, urine, and oral swabs. Medication & Injections : Administer medications and non-intravenous injections, including intramuscular, subcutaneous, and intradermal injections. Clinical Procedures : Start IVs, place catheters, and perform splinting when necessary. Clinical & Laboratory Procedures : Perform basic clinical, aseptic, and laboratory procedures to support patient care. Occupational Medicine : Assist with our Occupational Medicine services, including drug screening, breath alcohol testing, audiograms, and pulmonary function testing, while adhering to company protocols. Compliance : Enforce and maintain healthcare regulatory requirements, including HIPAA and OSHA compliance. Administrative Duties : Perform office procedures and general administrative tasks; proficiently operate office medical equipment. Quality Assurance : Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers. Travel Requirement: Support staffing and operational needs by traveling to other Prisma Health Urgent Care locations as required. Required Qualifications: Certification: Must be certified or registered as a Paramedic, Advanced-EMT or Medical Assistant through an accredited organization (e.g., AMT for RMA/NHA or AAMA for CMA). Experience: 1+ year of healthcare experience preferred (urgent care or ER a plus); willing to train outstanding new graduates Skills: Proficiency in venipuncture, injections, and clinical procedures Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred Flexibility: Ability to work 12-hour shifts, weekends, and holidays Team Player: A positive, proactive approach to patient care and collaboration At University Hospitals Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you’re looking for a career where your contributions truly matter, apply today and be part of something bigger! INDMA

Medical Assistant

University Hospitals Urgent Care Avon, OH

University Hospitals Urgent Care - Delivering Quality Care with Purpose Are you a passionate Medical Assistant looking for a dynamic and rewarding career? Join University Hospitals Urgent Care, where you'll make a meaningful impact in a fast-paced clinical environment while enjoying work-life balance and professional growth opportunities. As a Medical Assistant, you will be a key part of our healthcare team, providing hands-on patient care and ensuring smooth clinic operations. This role is ideal for those who thrive in a high-energy, team-oriented setting and are committed to delivering exceptional care. Why You'll Love Working Here: LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life! Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more Paid Time Off & Holidays: Recharge and take care of yourself 401K with Company Match: Plan for your future Professional Growth: Certification reimbursement, leadership opportunities & professional development Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives Key Responsibilities: Patient Preparation : Assist with preparing patients for examinations and treatments, ensuring they are comfortable and well-informed. Triage & Vital Signs : Perform triage and take vital signs accurately. Documenting Patient History : Obtain and document detailed patient history in our Electronic Medical Record (EMR) system in a timely manner. Lab Specimens : Collect routine laboratory specimens, including blood, urine, and oral swabs. Medication & Injections : Administer medications and non-intravenous injections, including intramuscular, subcutaneous, and intradermal injections. Clinical Procedures : Start IVs, place catheters, and perform splinting when necessary. Clinical & Laboratory Procedures : Perform basic clinical, aseptic, and laboratory procedures to support patient care. Occupational Medicine : Assist with our Occupational Medicine services, including drug screening, breath alcohol testing, audiograms, and pulmonary function testing, while adhering to company protocols. Compliance : Enforce and maintain healthcare regulatory requirements, including HIPAA and OSHA compliance. Administrative Duties : Perform office procedures and general administrative tasks; proficiently operate office medical equipment. Quality Assurance : Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers. Travel Requirement: Support staffing and operational needs by traveling to other Prisma Health Urgent Care locations as required. Required Qualifications: Certification: Must have completed a Medical Assistant education through an accredited organization Experience: 1+ year of healthcare experience preferred (urgent care or ER a plus); willing to train outstanding new graduates Skills: Proficiency in venipuncture, injections, and clinical procedures Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred Flexibility: Ability to work 12-hour shifts, weekends, and holidays Team Player: A positive, proactive approach to patient care and collaboration At University Hospitals Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you’re looking for a career where your contributions truly matter, apply today and be part of something bigger! INDMA

Medical Assistant, Paramedic, Advanced EMT

University Hospitals Urgent Care Cleveland, OH

University Hospitals Urgent Care - Delivering Quality Care with Purpose Are you a passionate Medical Assistant, Advanced-EMT or Paramedic looking for a dynamic and rewarding career? Join University Hospitals Urgent Care, where you'll make a meaningful impact in a fast-paced clinical environment while enjoying work-life balance and professional growth opportunities. As a Medical Assistant, you will be a key part of our healthcare team, providing hands-on patient care and ensuring smooth clinic operations. This role is ideal for those who thrive in a high-energy, team-oriented setting and are committed to delivering exceptional care. Why You'll Love Working Here: LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life! Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more Paid Time Off & Holidays: Recharge and take care of yourself 401K with Company Match: Plan for your future Professional Growth: Certification reimbursement, leadership opportunities & professional development Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives Key Responsibilities: Patient Preparation : Assist with preparing patients for examinations and treatments, ensuring they are comfortable and well-informed. Triage & Vital Signs : Perform triage and take vital signs accurately. Documenting Patient History : Obtain and document detailed patient history in our Electronic Medical Record (EMR) system in a timely manner. Lab Specimens : Collect routine laboratory specimens, including blood, urine, and oral swabs. Medication & Injections : Administer medications and non-intravenous injections, including intramuscular, subcutaneous, and intradermal injections. Clinical Procedures : Start IVs, place catheters, and perform splinting when necessary. Clinical & Laboratory Procedures : Perform basic clinical, aseptic, and laboratory procedures to support patient care. Occupational Medicine : Assist with our Occupational Medicine services, including drug screening, breath alcohol testing, audiograms, and pulmonary function testing, while adhering to company protocols. Compliance : Enforce and maintain healthcare regulatory requirements, including HIPAA and OSHA compliance. Administrative Duties : Perform office procedures and general administrative tasks; proficiently operate office medical equipment. Quality Assurance : Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers. Travel Requirement: Support staffing and operational needs by traveling to other Prisma Health Urgent Care locations as required. Required Qualifications: Certification: Must be certified or registered as a Paramedic, Advanced-EMT or Medical Assistant through an accredited organization (e.g., AMT for RMA/NHA or AAMA for CMA). Experience: 1+ year of healthcare experience preferred (urgent care or ER a plus); willing to train outstanding new graduates Skills: Proficiency in venipuncture, injections, and clinical procedures Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred Flexibility: Ability to work 12-hour shifts, weekends, and holidays Team Player: A positive, proactive approach to patient care and collaboration At University Hospitals Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you’re looking for a career where your contributions truly matter, apply today and be part of something bigger! INDMA

Medical Assistant Part-Time or PRN

University Hospitals Urgent Care Rocky River, OH

University Hospitals Urgent Care - Delivering Quality Care with Purpose Are you a passionate Medical Assistant, Advanced-EMT or Paramedic looking for a dynamic and rewarding career? Join University Hospitals Urgent Care, where you'll make a meaningful impact in a fast-paced clinical environment while enjoying work-life balance and professional growth opportunities. As a Medical Assistant, you will be a key part of our healthcare team, providing hands-on patient care and ensuring smooth clinic operations. This role is ideal for those who thrive in a high-energy, team-oriented setting and are committed to delivering exceptional care. Why You'll Love Working Here: LIFE-Work Balance & Flexible Schedule: Part-Time requires two, 12-hour shifts weekly (8 am - 8 PM) PRN requires six shifts/month with two of those being weekend (8 AM - 8 PM) No overnight shifts, so you can prioritize both your career and personal life! Competitive Pay 401K with Company Match: Plan for your future Professional Growth: Certification reimbursement, leadership opportunities & professional development Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives Key Responsibilities: Patient Preparation : Assist with preparing patients for examinations and treatments, ensuring they are comfortable and well-informed. Triage & Vital Signs : Perform triage and take vital signs accurately. Documenting Patient History : Obtain and document detailed patient history in our Electronic Medical Record (EMR) system in a timely manner. Lab Specimens : Collect routine laboratory specimens, including blood, urine, and oral swabs. Medication & Injections : Administer medications and non-intravenous injections, including intramuscular, subcutaneous, and intradermal injections. Clinical Procedures : Start IVs, place catheters, and perform splinting when necessary. Clinical & Laboratory Procedures : Perform basic clinical, aseptic, and laboratory procedures to support patient care. Occupational Medicine : Assist with our Occupational Medicine services, including drug screening, breath alcohol testing, audiograms, and pulmonary function testing, while adhering to company protocols. Compliance : Enforce and maintain healthcare regulatory requirements, including HIPAA and OSHA compliance. Administrative Duties : Perform office procedures and general administrative tasks; proficiently operate office medical equipment. Quality Assurance : Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers. Travel Requirement: Support staffing and operational needs by traveling to other Prisma Health Urgent Care locations as required. Required Qualifications: Certification: Must be certified or registered as a Paramedic, Advanced-EMT or Medical Assistant through an accredited organization (e.g., AMT for RMA/NHA or AAMA for CMA). Experience: 1+ year of healthcare experience preferred (urgent care or ER a plus); willing to train outstanding new graduates Skills: Proficiency in venipuncture, injections, and clinical procedures Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred Flexibility: Ability to work 12-hour shifts, weekends, and holidays Team Player: A positive, proactive approach to patient care and collaboration At University Hospitals Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you’re looking for a career where your contributions truly matter, apply today and be part of something bigger! INDMA