CMA Full-time
City of Hope

Medical Assistant

City of Hope Chicago, IL, US
Medical Assistant

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Schedule: Monday–Friday, 7:00 a.m.–3:30 p.m.

Job Summary

The Certified/Registered Medical Assistant supports patient care by performing clinical and administrative duties in a fast‑paced clinic environment. This role ensures efficient patient flow, assists clinicians, and provides high‑quality service to patients and caregivers. The CMA/RMA works under the supervision of the Practice Manager, Director, Medical Oncologist, Nurse Practitioner, or Physician Assistant.

Job Responsibilities

  • Perform delegated patient care tasks within scope of practice.

  • Support clinicians during patient assessments, treatments, and procedures.

  • Provide excellent customer service and ensure a positive patient experience.

  • Triage phone calls and relay messages to clinicians as appropriate.

  • Complete routine clerical tasks, including documentation support and chart preparation.

  • Assist with communication between patients, caregivers, physicians, and clinical departments.

  • Manage ordering and restocking of clinical supplies.

  • Perform phlebotomy, EKGs, glucometer testing, transcription, and EHR documentation.

  • Follow all organizational policies, procedures, and safety guidelines.

  • Report to the Practice Manager and/or Director for daily assignments and performance evaluation.

Education Requirements

Candidates must meet one of the following:

  • High school diploma or equivalent and completion of an approved Medical Assistant training program
    OR

  • Completion of an unapproved Medical Assistant program and national certification (AAMA, AMT, or equivalent)
    OR

  • Completion of a United States Armed Forces medical services training program
    OR

  • Completion of another relevant and applicable clinical program

Experience Requirements

  • Minimum of 1 year of experience within the last 3 years in a similar role

  • Specialty experience preferred

  • At least 3 years of Medical Assistant or Nursing Assistant experience in a hospital or clinic preferred

Certifications

  • American Heart Association (AHA) Basic Life Support (BLS) required

  • Certified or Registered Medical Assistant credential required (CMA, RMA, or equivalent)

    City of Hope is an equal opportunity employer.

    To learn more about our comprehensive benefits, click here: Benefits Information

    City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.

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