Full-Time | Leadership Opportunity | Impact-Driven Role

Position Overview:

The Manager plays a key leadership role within MercyOne, guiding day‑to‑day departmental operations and upholding the highest clinical practice standards. This leader fosters a culture of excellence, collaboration, and continuous improvement while ensuring high-quality patient care and an exceptional experience for patients, families, providers, and staff.

This role combines clinical expertise with strategic leadership—helping shape the department's future, support staff growth, champion safety and quality, and ensure alignment with MercyOne’s Mission, Vision, and Values.

What You’ll Do:

Clinical Leadership & Operations

• Oversee and support the clinical practice standards within the department.

• Ensure safe, high-quality, and effective delivery of clinical services.

• Maintain strong visibility within the department through regular rounding with staff, providers, patients, and families.

• Provide accessible leadership—offering guidance, problem solving, and support for the care team.

• Stay current with emerging clinical trends, technologies, and best practices.

• Monitor staffing levels to balance exceptional care with financial responsibility.

• Ensure clinical operations reflect current coding, billing, and reimbursement expectations.

Quality, Safety & Compliance

• Develop, implement, and evaluate a comprehensive Continuous Quality Improvement (CQI) plan.

• Respond promptly to patient concerns, incident reports, and safety events.

• Ensure compliance with all regulatory, accrediting, and licensing requirements.

• Proactively identify and correct unsafe conditions.

• Promote a culture of patient safety and accountability.

Communication & Organizational Leadership

• Champion MercyOne’s Mission, Vision, and Values through everyday actions and decisions.

• Collaborate with physicians, staff, volunteers, and leaders across the organization.

• Communicate effectively with the team—holding consistent staff meetings and sharing critical updates.

• Support organizational change by educating and encouraging staff with clarity and enthusiasm.

• Manage stress constructively and help team members navigate challenges.

Team Development & Engagement

• Recruit, hire, and retain highly skilled team members.

• Ensure thorough onboarding, training, and competency assessments.

• Provide consistent, honest, and constructive performance feedback.

• Support staff development and educational opportunities.

• Drive team engagement, celebrate success, and cultivate a positive workplace culture.

• Maintain an acceptable turnover rate through strong leadership and support.

Financial & Resource Management

• Contribute to the development and management of the department’s annual budget.

• Monitor expenditures and adjust staffing and resources based on workload.

• Ensure efficient use of personnel, materials, equipment, and time.

Safety & Environment of Care

• Follow and promote all safety, infection control, and colleague health procedures.

• Use required personal protective equipment consistently.

• Demonstrate strong knowledge of department emergency procedures.

• Report and remove unsafe equipment and conditions.

• Maintain a safe and healthy working environment for all.

Who You Are:

• A collaborative leader with strong clinical judgment.

• A proactive problem-solver who thrives in a dynamic care environment.

• A communicator who inspires trust, engagement, and teamwork.

• An advocate for patient-centered care and continuous improvement.

• A values-driven healthcare professional dedicated to MercyOne’s mission.