MSW Care Manager - Emergency Department - AH-Cabarrus - Days

11200 Atrium Health Cabarrus - Case Management

Full time

Yes

40

Alternating weekdays, weekends, and holidays. Monday (7:00AM-7:30PM), Tuesday (7:00AM-7:30PM), Wednesday (off), Thursday (off), Friday (7:00AM-7:30PM), Saturday (7:00AM-7:30PM), Sunday (7:00AM-7:30PM). Monday (off), Tuesday (off), Wednesday (8:00AM-4:30PM), Thursday (7:00AM-7:30PM), Friday (off), Saturday (off), Sunday (off).

Pay Range

$30.70 - $46.05

essential functions of this position with or without reasonable accommodation. If I require accommodation in order to fulfill any or all of these essential functions, I will notify my manager immediately (or in the case of new employees, prior to employment). I understand that receipt ofthis job description does not imply nor create a promise of employment, nor does it create an employment contract of any kind. I furthermore understand that if hired, my employment relationship with High Point Regional Health is at will and may be terminated by myself or employer at any time with or without cause. The requirements listed above are representative of the knowledge, skills, education, certifications, licensure, experience, and/or ability required to perform the job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job, work schedule, and/or require that different tasks be performed when circumstances change in order to best suit the needs of the department and/or organization.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Completes assessments of psychosocial clinical needs for patients in relation to social, psychological, financial, and family situations. Identifies possible or actual patient crises, providing crisis intervention and emotional support, creating and facilitating effective plans for resolution. Communicates patient psychosocial and discharge planning needs to providers, health care team, outside community resources and social agencies. Assists patients and families with obtaining community assistance by referral to proper resources. Serves as a primary resource person for ensuring compliance with applicable state Child Welfare rules, domestic violence statutes, and reportable injury laws. Functions as an advocate for pediatric and Emergency Department patients with suspected abuse, neglect, domestic violence or unsafe environments. Seeks to minimize the health system's risk exposure through proactive intervention and makes appropriate referrals and reports as mandated by law. Age of Patient Population Served (Select All that Apply) Neonate (birth - 28 days) X Infant (29 days ? less than 1 year) X Pediatric (1 - 12 yrs) X Adolescent (13 ? 17 yrs) X Adult (18 ? 64 yrs) X Geriatric (65 yrs & older) X Non-age Specific Task (N/A) Education Degree/Diploma Obtained Program of Study Required/Preferred Masters Social Work Required *Degree must be from an accredited program. *Employees in this position prior to 3/20/16 are grandfathered-in under the prior job description. Certifications, Licensures and Registrations Credential Primary Source Verification Required/Preferred None None N/A Experience # of Years Type of Experience Required/Preferred 3+ Hospital or Medical Setting Preferred Additional Knowledge, Skills, and Abilities - Well-developed psychosocial assessment and intervention skills - Ability to develop trustful working relationships with others. Maintains an open, approachable manner, and treats others fairly and respectfully. Preserves others? self-confidence and dignity, and shows regard for their opinions. - Ability to communicate effectively by listening, speaking, and writing; - Identifies and resolves problems in a timely manner and excels at locating, retrieving, evaluating, and using information skillfully. - Competence with computer systems, applications, and the electronic medical record. - Ability to interact and communicate with a wide variety of cultural backgrounds and socioeconomic classes - Ability to interact with a wide variety of professionals and age groups - Ability to multi-task and prioritize; uses time efficiently, develops realistic action plans. - Maintains regular and dependable work schedule, while being flexible enough to meet patient and program demands that fall outside traditional work hours. Job Specific Duties Prioritization of Patients in the ED Collaborates and communicates with ED Care Team members to identify patients in need of psychosocial assessment/interventions and/or immediate discharge needs; Prioritizes workload between crisis patients, patients in need of routine interventions, and patients with non-critical (i.e. home health, transportation) discharge needs; Documents interventions and progress notes in Midas Discharge and Transitions Planning Addresses discharge needs and discuss options for discharge from the ED and/or alternative care plans with the ED staff, patient, family/representative, and other care team members as needed to ensure a safe discharge; Collaborates with ED Care Team to determine clinical post-service needs (e.g., skilled nursing facility, long term acute care, home health, durable medical equipment, transportation); Locates community/alternative resources that meet clinical and, if applicable, psychosocial needs of the patient; For patients with psychosocial discharge needs: Coordinates psychiatric or addiction services. Provides resources for patients at risk for abuse, neglect, or domestic violence. Identifies resources for patients who are homeless: Information about area shelters, Clothing and referrals to food pantries, Referrals to Healthcare for the Homeless; Collaborates with Primary Care Physician. Collaborates with the patient/family regarding the discharge plan and ensure understanding of the resources provided Crisis Intervention Serves as a patient advocate. Addresses psychosocial needs of patient and family. Identifies and addresses crisis situations (e.g., trauma/victim of violence, abuse and/or neglect, death, sexual assault). Identifies and addresses life changes and dependency circumstances (e.g., grief, loss, end-of-life issues). Provides counseling and support to patient and/or family. Engages Child Protection Program for crisis situations involving infants and children; Contacts appropriate agencies (e.g., adult protective services) according to established procedures/protocols. Collaborates with involved Care Team members for patients who require crisis intervention to determine needs and develop a plan for the patient Address Frequent ED Utilization Develops and maintains care plans for active management of patients who frequently seek ED care. Tracks high frequency users, Assesses reasons why patient is utilizing the ED (e.g., uninsured, lack of primary care, readmission, barriers to accessing community resources), Communicates with patients/families regarding appropriate ED use. Provides information and education about resources. Collaborates with community outreach agencies and coordinate resources to prevent inappropriate future use of the ED; Coordinates activities to secure a PCP for the patient Intervention Implementation Identifies possible or actual patient/family crises, provides crisis intervention and emotional support and creates and facilitates effective plans for resolution; Serves as organizational contact for first responders, law enforcement and community agencies to assimilate information related to possible abuse, neglect, domestic violence or inadequate home situations for patients brought to the Emergency Department. Continuing Care & Discharge Planning Identifies/communicates psychosocial and discharge planning needs of the patient upon referral and throughout hospitalization; Sets priorities in planning/organizing timely interventions, continuing care and discharge plan based on patient, family, community resources, and health care team information Escalate Cases as Necessary Escalates barriers according to escalation process; if the barrier is clinical in nature, refer to Physician Advisor and escalate to the CM Manager for all other barriers Positive Relationships Maintains cooperative working relationships with patients, families, heath care team members, community health and social agencies. Reaches out to community to learn of and utilize new resources for meeting patient needs. Assists patients and families with obtaining community assistance by referral to proper resources. Documentation Documents pertinent patient data in the medical record; Documents Social Work interventions related to patient placement including patient/family response, problems, and required action as needed Cooperation Seeks assistance of Director when needed in assessing complex patient/family situations and consulting physicians Teamwork & Participation Attends and participates in department staff meetings; Assists with orientation of Social Work staff, or other care members as needed; Participates in quality improvement activities as requested; Attends continuing education programs (100% completion of mandatory programs). Monitors and screens ED patients who may benefit from advocacy involvement and community resources. Provides input and leadership to health system by evaluating needs and/or development of new resources. Information Release Works closely with Medical Records regarding the release of information to child protective services and law enforcement. Facilitates the release of information of SANE charges as dictated by HIPPA and applicable state Statutes. Professionalism Upholds a professional working relationship at all times and adheres to department rules. Practices teamwork and adheres to Standards of Behavior. Other Duties Performs other duties as assigned by management. UNC Health Care Employee Standards Communication: Uses appropriate methods to clearly convey information to others in an engaging way, which helps others understand and retain the message. Collaboration: Works with others respectfully and openly; provides help to achieve shared goals. Service: Uses appropriate methods to clearly convey information to others in an engaging way, which helps others understand and retain the message. Safety: Meets or exceeds patient and employee safety requirements while promoting and achieving quality outcomes. Accountability: Takes ownership for goals and outcomes; effectively and efficiently uses available resources to successfully complete tasks. Improvement: Identifies opportunities and takes action to continuously improve processes. Maintains effectiveness and flexibility during change. Workplace Requirements Employee Health: Complies with all required employee health programs including annual tuberculin testing and other applicable screening, testing and vaccinations. Credentials: Maintains current licensures, certifications and/or registrations (if applicable for the position). Job Competency: Complies with requirements for job specific competency testing and demonstrates and communicates proficiency in skills required (if applicable to position). Corporate Compliance: Adheres to and understands the Health System's Corporate Compliance Plan as evidenced by timely participation in required training (including annual testing) and 100% compliance with the Corporate Compliance Code of Conduct. Safety: Adheres to and understands the Health System's Environment of Care Plan as evidenced by timely participation in required training (including annual safety testing). HIPAA: Adheres to and understands the Health System's HIPAA Compliance Plan as evidenced by timely participation in required training (including annual HIPAA testing). Education: Attends all required educational programs (including General Orientation, and departmental or job specific required programs). Physical and Behavioral Requirements - Physical requirements include occasional stooping - Frequent sitting, standing, walking, and reaching - Sedentary physical force is required (exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects) - Visual acuity required for reviewing patient?s medical records and computer use - Ability to speak and hear is required to effectively communicate with patients, family members, physicians, and staff - Ability to effectively manage a high stress environment resulting from sensitive demands and high volume case loads Occupational Exposure to Bloodborne Pathogens Yes or No: Yes National Patient Safety Goals Improve the accuracy of patient identification Improve the effectiveness of communication among caregivers Improve the safety of using medications Reduce the risk of health care-associated infections Consistently demonstrate appropriate hand hygiene techniques Accurately and completely reconcile medications across the continuum of care Reduce the risk of patient harm resulting from falls Encourage patients? active involvement in their own care as a patient safety strategy Identify safety risks inherent in its patient population Improve recognition and response to changes in a patient?s condition Practice `Universal Protocol? when appropriate (conduct pre-procedure verification process, mark procedure site, perform a time-out) Core Values Teamwork - Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team. Compassion - Is sensitive to the feelings of others and is consistently kind and considerate. Genuinely cares about people and is available and ready to help. Shows sincere concern, empathy, sees the best in people, accepts differences and appreciates virtues. Integrity - Views himself or herself as a reflection of the organization by following through on commitments and accepting ownership of any mistakes he or she might make. Acts in ways that demonstrate personal honesty and serves as a positive example of why others should trust the motives of the organization. Standards of Behavior Respect: Maintain Patients' Privacy Professionalism: Take Ownership Safe and Healing Environment: Keep Noise Levels Down Customer Focus: Use the 10/5 Rule; Escort to Destination; Use Elevator Etiquette Communication: Use AIDET (Acknowledge, Introduce, Duration, Explain, Thank) Employee Statement of Understanding I have read and understand the job description for my position. I also understand that I am responsible for meeting the standards of performance outlined in this job description as well as conducting myself in a manner supportive of the mission, vision, core values and Standards of Behavior of High Point Regional Health. I certify that I possess the physical and mental abilities to regularly attend work and fulfill the