LPN, Intake Coordinator

Explore opportunities with CAREtenders Westborough, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

The Central Intake Coordinator in Home Health provides administrative support to Central Intake Teams by adequately triaging incoming calls and entering referrals in operating system. Receives and communicates accurate referral information within Central Intake as well as to Branches.

Primary Responsibilities:

Answers phones and appropriately triages phone calls to Central Intake Teams
Effectively communicates patient/referral information to appropriate Central Intake Staff and branches
Obtains demographic and clinical information from clients, physicians office and other referral sources to compile referrals
Coordinates communication of referral information with Central Intake Nurses
Transfers High Tech/nurse specific referral calls to Central Intake Nurses
Triages incoming calls and messages from referral sources, etc. Relays messages as appropriate or transfer to voice mailbox
Coordinator must exercise discrimination and diplomacy on obtaining information from callers for persons not immediately available
Provides general information about agency services to patient family, and other referral sources as needed
Data enter Central Intake and branch referrals into the mainframe as needed
Attends and participates in workshops, continuing educational programs, seminars, etc. to keep abreast of current departmental changes
Attends and participates in annual in-service training programs. Manages patient ping feed throughout the day, in applicable markets
Disseminate patient ping data to appropriate PCM, field clinicians, or sales representative, in applicable markets
All other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

LPN licensure in the state of practice
1+ years of experience in office procedures
1+ years of Insurance/Medical experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Share this job

Related Jobs

Nurse Manager RN/LPN

Cambridge Rehabilitation and Nursing Center Cambridge, MA

Nurse Manager RN./LPN New Rate ($50/hr) Shift: 8am -4pm We offer the Following: Premium Compensation Great Benefits Package Professional Growth & Stability Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Educational Requirements : Graduation from an accredited RN or LPN program required. Experience Required : Three years of experience with one year of long term or sub-acute care, RN/LPN experience required. One year of supervisory experience preferred. Professional Licensure and Certification Required : Current MA State RN or LPN. Responsible for annual re-licensure per regulations. Compliance with yearly CEU requirements. Current CPR, Accucheck and IV Therapy certification. Administrative Functions 1. Coordinates the administration and clinical activities for the nursing department on a designated shift or unit in accordance with current regulations that govern long term care facilities. 2. Serves as the resource to staff in clinical and managerial decision making, delegates responsibilities to staff. 3. Participates in inspections (surveys) made by authorized agencies. 4. Participates in and assures appropriate assessment of residents, validates nursing staff’s clinical decisions. 5. Participates in the development, implementation, and communication of resident’s plan of care. 6. Making frequent rounds on nursing unit(s) to ensure that all personnel are performing their work assignments in accordance with established nursing standards, and that all resident’s needs are being met 7. Monitors documentation procedures of nursing staff. Follows- up on problem areas with employees and makes oral/written reports to the Director of Nursing 8. Any other duties deemed necessary by the Director of Nurses Personnel Functions 1. Follows work assignments, and schedules to complete assigned tasks. 2. Performs all assigned tasks in accordance with established policies and procedures. 3. Cooperates with interdepartmental personnel, as well as other departments within the facility to assure that services are properly maintained to meet the needs of the residents. 4. Adheres to the rules of attendance as outlined and received on orientation 5. Recognizes the needs and works to facilitate appropriate assignment of staff within the frame work of established staffing patterns. 6. Meets with staff on regularly scheduled basis to assist in identifying and correcting problem areas, and/ or improvement services. 7. Functions in the role of staff nurse or provides direct care to meet the needs of the residents as needed/ required. 8. Ensures that disciplinary action is administered fairly and without regard to race, color, creed, national origin, sex, age, religion, disability, sexual orientation, or marital status. ACKNOWLEDGEMENT Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. All pay rates and bonuses are paid and/ or awarded to employees based on the facilities policy and/ or the CBA, depending on the position.

LPN

Full-time

2 months ago

Licensed Practical Nurse (LPN)

Southbridge Rehabilitation & Health Care Center Southbridge, MA

We are hiring full-time and part-time Licensed Practical Nurses (LPN) to join our dynamic care team at Southbridge Rehabilitation & Health Care Center! Weekly pay ranges from $40 to $45 an hour, depending on the shift. Here at Athena Health Care Systems, our employees are the heart of our organization, and we take immense pride in their dedication. We are not only committed to delivering high-quality care and customer service to our patients and their families, but we also aspire to be the employer of choice. We strive to create a workplace where your skills and talents are nurtured to allow you to grow within the company. As a Licensed Practical Nurse, your job position is to provide direct nursing care under the supervision of the RN to residents and to supervise the day-to-day nursing activities performed by the nursing assistant to ensure that the highest degree of quality care is maintained at all times. Experience & Education: Must be a graduate of an approved LPN/LVN program. Must be CPR certified. Must possess a current, unencumbered license to practice as an LPN/LVN in this state. New graduates welcome! Duties & Responsibilities: Meet the nursing and rehabilitation needs of each resident. Maintain current resident care plans on all residents under his/her care. Follow physician’s orders. Renders and/or assist with complete nursing care, treatments, dressings, and other physician orders. Transcribe physician’s orders promptly and accurately. Review patient records daily to assure accuracy and completeness. Document comprehensive and complete nursing notes. Visit each resident daily to evaluate resident needs. Maintain accurate awareness of residents on alert list. Document and report any unusual or significant findings; contact the physician when necessary. Administer medication according to procedure. Maintain an accurate and safe control of all drugs for which he/she is responsible. Initiate any and all emergency procedures as necessary. Demonstrate correct safety techniques. Respects and takes care of facility equipment and not wasteful of supplies. Contributes to effective communication and pleasant working conditions. Contribute to and promote positive resident and family relations. Complies with facility Privacy Practices Policies & Procedures, protecting residents’ individual health information. Continue growth and expand job knowledge. Demonstrate leadership skills. Other duties assigned by manager. Specific Requirements: Must be able to read, write, speak, and understand the English language. Must possess the ability to make independent decisions when circumstances warrant such actions. Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public. Must be knowledgeable of nursing and medical practices and procedures, as well as laws, regulations, and guidelines that pertain to long term care. Must possess leadership and supervisory ability and the willingness to work harmoniously with professional and non-professional personnel. Must possess the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, and procedures, etc., that are necessary for providing quality care. Must possess accurate and comprehensive assessment skills. Must be familiar with drug actions and interactions. Must have knowledge of restorative nursing rehabilitation policies and utilizes appropriately. Must have patience, tact, a cheerful disposition, and enthusiasm, as well as the willingness to handle difficult residents. Must be willing to seek out new methods and principles and be willing to incorporate them into existing nursing practices. Must be able to communicate effectively to appropriate personnel regarding emergency situations. About Athena Health Care Systems: Since its establishment in 1984, Athena Health Care Systems has pioneered the delivery of exceptional healthcare services. Operating nursing homes and hospice agencies across Connecticut, Massachusetts, and Rhode Island, Athena stands out as a healthcare leader in Southern New England. Athena’s Benefits: Competitive and Weekly Pay Holiday Pay for Hourly and Salaried Employees Overtime Pay for Hourly Employees Career Advancement Opportunities Exclusive Employer Discount Program Available for Eligible Team Members: Employer-Paid Life Insurance 401(k) with Employer Match Vacation and Personal Time Health, Dental, and Vision Insurance We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Athena Health Care Systems and its managed facilities/agencies follow federal and state mandatory guidelines regarding staff vaccinations; our vaccination policy requires all newly hired staff, regardless of position or work location, to be fully vaccinated against COVID-19 unless they receive an approved exemption from Athena, except where prohibited by state law.

LPN

Per Diem

2 months ago

Licensed Practical Nurse (LPN)

Cambridge Rehabilitation and Nursing Center Cambridge, MA

"New Grads are Welcome to Apply" “11/7 Shift” New Hire Rate (Make up To $50/hr) We offer the Following: Premium Compensation Great Benefits Package Professional Growth & Stability Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Education & Experience Experience: ( New Graduate Nurses Welcome to Apply) License, Registration and/or Certification Requirement: Yes Functions · Provides safe resident care, demonstrating knowledge and competency in completing assigned treatments and procedures according to established standards and policies. Maintains awareness of new updates standards and incorporates them into his/her nursing practice through out the continuum of care. · Incorporates age-specific needs, provision of care, procedures, and treatments. · Accurately completes routine tasks without the need of supervision. · Communicates pertinent resident information and plan of care before breaks, during transfer, and at shift report. · Accurately administers medications according to the five rights of medication administration and documentation of same. · Accurately performs treatments utilizing sterile or clean technique. · Accurately administers external feedings. · Demonstrates the mission, vision, and values of Cambridge Rehabilitation and Nursing Center through professional excellence. · Completes resident care-related activities within scheduled shift time periods. · Exercises calm behavior and uses professional judgment while working in a team approach during emergency situations. · Cooperates with reassignments made in the interest of resident care. · Reports resident care problems and possible solutions to the appropriate nursing management personnel. · Delegates resident care problems and possible solutions to the appropriate nursing management personnel. “11/7 Shift” New Hire Rate (Make up To $50/hr) Work Location: One location We are an Equal Opportunity Employer –M/F/D/V ACKNOWLEDGEMENT Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. All pay rates and bonuses are paid and/ or awarded to employees based on the facilities policy and/ or the CBA, depending on the position.

LPN

Full-time

7 months ago

RN/LPN - Full-time, Part-Time Per Diem

Hebrew Senior Life Boston, MA

Job Description: Position Responsibilities: Provide care in accordance with professional standards and HSL core competencies. Collaborate with the care team to develop and revise patient-centered care plans. Deliver care under a primary nursing model, maintaining accountability for assigned patients. Utilize best practices and evidence-based interventions to ensure optimal outcomes. Document accurately in the electronic medical record. Support autonomy and individual choice for all patients. Maintain compliance with all regulatory, clinical, and organizational policies. Participate in quality assurance and performance improvement initiatives. Engage in shared governance, committees, and new process development. Serve as a resource and mentor to Patient Care Associates and other staff. Identify and respond to safety concerns in the unit environment. Participate in unit activities such as meal assistance and social events. Charge Nurse Responsibilities (as assigned): Provide shift reports to incoming staff. Offer clinical and supervisory oversight during shift coverage. Delegate team assignments and supervise care delivery. Ensure accurate completion of admissions/discharges. Attend interdisciplinary rounds (e.g., wound, physician). Contribute to patient care assignments, schedules, performance evaluations, and staff education. Initiate required reports (e.g., DPH, incident, concern resolution). Role-Specific Expectations: Registered Nurse (RN): Holds full accountability for independent assessments and the development of individualized care plans. Supervises LPN and nursing assistant clinical work. May function independently in charge nurse roles without RN oversight. Licensed Practical Nurse (LPN): Collaborates with the RN for assessment and care planning. Implements care plans developed with RN oversight. May act in a charge nurse capacity with support and co-signature from an RN. Initiates reports and documentation with RN review as appropriate. Remote Type Hebrew SeniorLife is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

LPN

Part-time

6 months ago

Licensed Practical Nurse - PT Evenings

Hebrew Senior Life Boston, MA

Job Description: I. Position Summary: The Licensed Practical Nurse (LPN), in collaboration with a Registered Nurse, utilizes the nursing process of assessment, planning, implementation, and evaluation to ensure quality nursing care and to maximize the quality of life for the patients. The LPN is an integral member of the clinical support team, and collaborates with other multidisciplinary members to meet the clinical needs of the patients. The LPN is an active supporter of culture change initiatives and serves as a role model and mentor to others. In addition, the LPN will demonstrate a strong commitment to the philosophy and mission of Hebrew SeniorLife and recognize patient’s dignity and choice in all aspects of daily life. They are an active participant in the activities, work, and social environment of the units, and strive to make every patient encounter into a positive and meaningful experience and opportunity, while ensuring the provision of safe and efficient quality care. II. Position Responsibilities: Ensures all care delivered is within the scope and established standards of safe professional nursing practice with core care competencies Collaborates with other members of the multidisciplinary team (MD, NP, nurses, social worker, therapists, dietician) to meet the clinical needs of the patient and monitor outcomes of care Adheres to best practice recommendations and implements evidence-based interventions to ensure optimum outcomes for patients Practices in a primary nursing model and maintains accountability for a set of assigned patients with RN oversight of assessment and care planning Collaborates and participates in care planning activities and supports autonomy and individual choice wherever possible In collaboration with the RN, ensures the plan of care is an accurate reflection of the patient’s individualized needs and ensures that the plan of care is followed and revised as necessary. Documents pertinent information regarding care delivered in designated areas of patient’s record using the electronic medical records. Initiate necessary reports including DPH, incident and concern resolution reports Identifies and seeks out necessary resources as needed to ensure the provision of safe and effective care Delegates and supervises clinical care delivered by the nursing assistant Assumes accountability for his/her own learning needs and professional development Demonstrates critical thinking abilities related to problem resolution Role models professional behavior Actively participates in shared governance, committees, etc Collaborates in the development of new work processes and systems Serves as a resource and support to the PCAs in the unit Identifies and responds to safety concerns on the unit Maintains compliance with policies, procedures, practices, regulatory matters and HIPAA compliance. Participates in the collection and monitoring of quality data to ensure high standards of care Participates in performance improvement projects Participate and assists with unit activities as needed (i.e. assist with serving meals) Serves as a coach and mentor to patient care associates May be assigned charge nurse responsibilities with RN oversight. Responsibilities may include: Giving shift report to on coming staff Provide clinical/supervisory oversight to the unit during a shift Delegate assignments to team assigned to shift Audit/assure completion of admission or discharges during shift with the RN’s cos-sign Attend rounds (wound, physician etc) If acting in the capacity of charge nurse, may develop patient care assignments (appointing other staff, RN, LPN or PCA to implement an established care plan for a designated period of work time), create schedules, and contribute to performance evaluations and educating other staff on HSL policy and procedure. The above covers the most significant responsibilities of the position. It does not, however, exclude other duties, which would be in conformity with the level of the position. Completes special projects as assigned. III. Qualifications Graduate of approved school of nursing required Current Massachusetts license as an LPN in good standing Previous experience preferred Understand the philosophy and support the model of care at HRC required Must be professional, proactive, collaborative, conscientious and results-oriented individual. Must have an optimistic and positive demeanor, excellent oral and written communication skills, good intuition and able to adapt to changing priorities and display good, sound judgment Superb organizational skills. Must have solid analytical skills. Must have ability to innovate, think strategically and conceptually, manage multiple projects simultaneously and handle even difficult situations. Must be motivated to learn and flexible to change. Computer literacy required Excellent English language skills, verbal and written Remote Type On-site Hebrew SeniorLife is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.