Assistant Patient Care Manager (RN), Emergency Services Adult

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Evening - 10 Hour (United States of America)

Department Description: 
The Stanford Adult Emergency Department is a Level 1 Trauma Center, a designated Comprehensive Stroke Center, Stemi receiving facility, and is Level III Geriatric Accredited. This brand-new state of the art department is designed to enhance every aspect of a patient-centered care experience. As a three-time Lantern Award winning department, the latest medical technologies have been implemented. The treatment spaces consisting of 66 beds and an 11 bed Clinical Decision unit with over 250 patients seen daily. Our emergency department prides itself on compassionate and excellent care working with a diverse population.

The Stanford Hospital Adult Emergency Department in Palo Alto is the only Level 1 Trauma Center between San Francisco and the South Bay. It serves the San Mateo and Santa Clara County communities and is a transfer center for facilities across and beyond the state of California that need the specialized expertise that Stanford Medicine offers. The Emergency Department is dedicated to rapid interventions and has designations as a Comprehensive Stroke Center and Chest Pain Center.

Join our team of dedicated professionals and transform your nursing practice! 
 
Stanford Nurses are recognized as bold leaders, compassionate healers, educators, and mentors, providing the highest standards of excellence in care while generating long-term impressions that continue to set SHC apart as the best place to work and thrive. Stanford Nursing offers a wide array of career advancement opportunities, access to the latest technologies and health care innovations, and boasts a workplace culture that encourages personal growth and work-life balance, while honoring its commitment to delivering evidence-based and patient-centered care. 

The Emergency Services nurses have been honored with the prestigious Lantern Award from the Emergency Nurses Association for four consecutive years, recognizing emergency departments that excel in leadership, practice, education, advocacy, and research.

ANCC Magnet Designation: The American Nurses Credentialing Center (ANCC) Magnet Model provides a framework for clinical, operational, and leadership practice, serving as a roadmap for Stanford Nursing's ongoing pursuit toward nursing excellence. 

Watson Caring Science: Beginning in 2007, SHC embraced Jean Watson's transformative "Caring Science" theory of human caring and love. This intertwining of "Caring Science" with nursing practice translates into increased intentionality and a deepening of authentic presence; thereby renewing nurse relationships through universal, ethical, and person-centered care. 

Leadership

Now more than ever, leaders play a pivotal role in both guiding and engaging their teams. Collaboration, connectedness, and constant communication are vital during this most unique time we are all facing. Stanford Health Care provides leaders with perspectives in resilience and self-care including building on presence and trust. Leaders can also find offerings through our Talent Development Team Courses on engagement and communication, as well as situational leadership and crucial conversations. Skills learned will directly apply to this new environment we are faced with. We hope leaders will make use of what is offered and find these resources helpful throughout the professional development journey.
 

A Brief Overview
The Assistant Patient Care Manager is responsible for assisting the Patient Care Manager with clinical management and administrative coordination of a designated patient care unit(s) or service(s). The position supports the Patient Care Manager in promoting the achievement of the unit(s)' goals and objectives. This position works in a supportive manner as a resource for the patient care unit(s) and as a representative for the Patient Care Manager. Typically assigned responsibility for supervising patient care staff and operations for an assigned shift for a patient care unit(s) and/or for coordinating one or more administrative functions as assigned by the Patient Care Manager, ensuring consistent implementation and monitoring of organizational policies and standards of care, their work involves a combination of clinical (patient care) and administrative responsibilities. The Assistant Patient Care Manager provides consistent and timely information and feedback to the Patient Care Manager and is responsible for knowledge and application of all personnel policies and requirements of the collective bargaining agreements. Assistant Patient Care Managers differ from Patient Care Managers in that the latter are unit managers with total responsibility and accountability for one or more patient care units or services.

What you will do

• Assists in the performance of the operational aspects of a designated unit(s) while providing mentoring and leadership support to the unit(s) staff; supervises the provision of quality, therapeutic and cost-effective patient care in accordance with standards of practice, hospital protocols, policies and procedures, and desired patient outcomes.

• Assists Patient Care Manager in administrative/management functions and assumes the duties and responsibilities of the Patient Care Manager as delegated and/or in the case of absence.

• Coordinates and directs the unit(s) patient care operations for an assigned shift, acting on behalf of the Patient Care Manager.

• Facilitates orientation, training and ongoing staff development; assists in coaching, developing and corrective action of personnel as appropriate; participates in ongoing and annual evaluation of employee performance. Facilitates the effective delivery of competent, compassionate care by monitoring and evaluating patient care processes and outcomes to facilitate smooth workflow and desired outcomes on the patient care unit(s). Interprets to staff the application and implementation of the philosophy, objectives, policies, and procedures of the unit(s), department, and organization; communicates expectations nd monitors staff performance. Participates in unit goal and program planning, development, and evaluation of programs and special projects as assigned; participates in and supports continuous quality, process, and performance improvement and risk management programs at the unit(s) level.

• Provides competent and compassionate patient care (appropriate to age and condition of the patient), serving as a role model and mentor; and assists with unit workload.

• Serves as a liaison to the Patient Care Manager.

Education Qualifications

• Bachelor’s Degree in Nursing from an accredited college or university

Experience Qualifications

• Three (3) years of progressively responsible and directly related work experience

• Five (5) years of nursing  work experience

Licenses and Certifications

• California Registered Nurse (RN) license

• Basic Life Support (BLS) certification for providers issued by the American Heart Association

• Advanced Cardiac Life Support (ACLS) certification issued by the American Heart Association

• Pediatric Advanced Life Support (PALS) certification issued by the American Heart Association

• Trauma Nursing Core Course (TNCC) certification

• Emergency Nurse Certification (ENC) preferred

Required Knowledge, Skills and Abilities

• Ability to contribute to health care policy formulation when working in partnership with a multidisciplinary team of health care providers

• Ability to delegate responsibly to others, activities according to ability, level of preparation, the standards of practice and regulatory guidelines

• Ability to develop programs and lead process improvement projects

• Ability to establish the strategic direction and business plans for a functional group

• Ability to initiate and implement change conducive to the improvement of the quality and safety of patient care delivery

• Ability to provide leadership, influence others to meet patient needs and achieve shared goals, to effectively prioritize system resources to provide quality and valued patient care, promote cooperative behaviors, act as a role model, resource and mentor

• Ability to supervise, coach, mentor, train, and evaluate work results

• Ability to use information and keep abreast of developments in technology to communicate, manage knowledge, mitigate error, and support decision-making in patient care

• Knowledge of current theories, principles, practices, standards, emerging technologies, techniques and approaches in the nursing profession, and the health care system, and the responsibility and accountability for the outcome of practice

• Knowledge of laws, rules and regulations; standards and guidelines of certifying and accrediting bodies; hospital and department/unit standards, protocols, policies and procedures governing the provision of nursing care in the area of assignment

• Knowledge of principles and practices of organization, administration, fiscal and personnel management essential to the practice of nursing in the larger context of health care

• Knowledge of principles, practices and current trends in health care and hospital system organization and administration sufficient to provide clinical management, leadership, coordination, and operational direction for assigned areas of responsibilit

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

#LI-BS1

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $83.98 - $111.27 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.