CMA Full-time
Optum

Lead Medical Assistant MA PAISANO DR El Paso Texas

$20.38 - $36.44 / hour

Explore opportunities with WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles. Join us and discover the meaning behind Caring. Connecting. Growing together.   

 

The Lead Medical Assistant (MA) participates in providing patient care at an expert skill level. They have a duty to provide a standard of care that exceeds that of a reasonably competent and knowledgeable Medical Assistant. The Lead MA conducts training and onboarding of MA staff. The expectation is 50% of time is spent on clinic specific initiatives that drive continuous process and metrics improvement in their clinic and enhance developing their leadership skills. The Lead Medical Assistant is required to perform all duties of a Medical Assistant within their scope of practice delegated by, and under the supervision of, a provider (TX) or physician (FL).

 

Duties include: Organizes the clinical environment and provides support in patient care situations. Support includes but is not limited to assisting physicians and nursing personnel, including those skills listed under Job Functions below along with various other procedures under the direct supervision and responsibility of a medical provider. The Lead MA assists in identifying patient needs or problems and communicating data to the provider or other members of the clinical team. The Lead MA delivers quality customer service. Ensures policy and procedures are followed including infection control, privacy and confidentiality.

 

Primary Responsibilities:

  • Performs all duties at the expert level within the scope of a Medical Assistant's scope of practice. Operates diagnostic equipment (cannot interpret tests), remove staples from superficial wounds, changes wound dressing and obtains cultures, administers non intravenous medication performs simple specimen collection via noninvasive techniques and collects blood specimens via venipuncture or via capillary, performs EKGs. Performs quality control checks on equipment. Prepares and sterilizes medical equipment using the autoclave
  • Spends 50% of time dedicated to clinic metrics/projects/initiatives as assigned by clinic leadership to support and drive workflow & process improvement within the clinic
  • Proactively identifies solutions to non-standard requests and solves moderately complex problems on their own. Applies expert knowledge and skills to a range of moderately complex activities
  • Records patient care documentation in the medical record accurately and in a timely manner. Identifies when other MA's documentation is incorrect and alerts clinic leadership
  • Recognized as a 'champion' and serves as MA mentor and trainer and provides expertise as SME to MA staff
  • May assist to coordinate work of other team members
  • Promotes positive work environment in the clinic as a culture ambassador
  • Coordinates patient care as directed by provider, and policies/procedures
  • Respects patient confidentiality at all times. Ensures others are also respecting patient confidentiality
  • Organizes exam and treatment rooms, stocks and cleans rooms and sterilizes instruments. Gathers supplies as per provider direction. Ensures that supplies are available, stock is inventoried, log data is accurate and supplies are rotated. Follows up with discrepancies
  • Creates and maintains an environment that supports infection prevention
  • Telephone and in-person screening limited to intake and gathering of information without requiring the exercise of judgment based on clinical knowledge
  • Supports and follows Standard Delegation of Orders
  • Ensures that all MAs are aware of training they must receive to continually improve performance
  • Performs all other related duties as assigned

 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school graduate or GED equivalent
  • Current BLS certification for healthcare providers (written exam and in-person assessment) at time of hire or within 30 days of hire
  • 5+ years as a certified MA or a combination of 7+ years certified and non-certified medical assistant experience (with 3+ years certified)
  • Proven ability to mentor and train others
  • Demonstrated leadership experience
  • Expert in computer literacy in electronic health record
  • Intermediate Excel skills
  • Knowledge of medical terminology
  • Mastered ICD-10 and CPT coding
  • Ability to react calmly and effectively in emergency situations and assume a leadership role until higher levels of care arrive on scene
  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease

 

Preferred Qualifications:

  • 1+ years of lead or supervisory experience
  • Bilingual
  • Excellent communication and customer service skills
  • Flexibility and nimbleness to adapt to change

 

Physical & Mental Requirements:

  • Ability to lift, push or pull >35 lbs. with assistance
  • Ability to stand for extended periods of time
  • Ability to use fine motor skills to operate equipment and/or machinery
  • Ability to receive and comprehend instructions verbally and/or in writing
  • Ability to use logical reasoning for simple and complex problem solving
  • Occasionally requires exposure to communicable diseases or bodily fluids
  • Ability to discriminate shades of color when reading dipstick

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Share this job

Share to FB Share to LinkedIn Share to Twitter

Related Jobs

Optum

Medical Assistant WellMed at South San

$16.15 - $28.80 / hour
Explore opportunities with WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles. Join us and discover the meaning behind Caring. Connecting. Growing together. The Medical Assistant (MA) participates in providing patient care at the appropriate skill level. They have a duty to provide a standard of care that meets or exceeds that of a reasonably competent and knowledgeable Medical Assistant. The MA performs duties within their scope of practice delegated by, and under the supervision of, a provider (TX) or physician (FL) Organizes the clinical environment and provides support in patient care situations. Support includes but is not limited to assisting physicians and nursing personnel, including those skills listed under Job Functions below along with various other procedures under the direct supervision and responsibility of a medical provider. The MA assists in identifying patient needs or problems and communicating data to the provider or other members of the clinical team. The MA delivers quality customer service. Ensures policy and procedures are followed including infection control, privacy and confidentiality. Completes mandatory training. Primary Responsibilities: Performs all duties within the scope of a Medical Assistant's practice. Operates diagnostic equipment (cannot interpret tests), remove staples from superficial wounds, changes wound dressing and obtains cultures, administers non-intravenous medication, performs simple specimen collection via noninvasive techniques and collects blood specimens via venipuncture or via capillary, performs EKGs. Performs quality control checks on equipment. Prepares and sterilizes medical equipment using the autoclave Rooms patients according to policy and procedures, prepares patient for examination Records patient care documentation in the medical record accurately and in a timely manner Coordinates patient care as directed by physicians, company standards and policies Respects patient confidentiality at all times and treats patients with courtesy and respect Organizes exam and treatment rooms, stocks and cleans rooms and sterilizes instruments Practices standard infection control precautions Telephone and in-person screening limited to intake and gathering of information without requiring the exercise of judgment based on clinical knowledge Supports and follows Standard Delegation of Orders (SDO) Performs all other related duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High school graduate or GED equivalent Current, nationally recognized Medical Assistant certification or the ability to obtain the certification within 180 days of employment. Medical Assistants who are hired prior to receiving their certification are expected to perform at the same level as a 'certified' Medical Assistant Current BLS certification for healthcare providers (written exam and in-person assessment) at time of hire or within 30 days of hire Basic computer literacy, with intermediate Excel skills Proven knowledge of medical terminology Ability to react calmly and effectively in emergency situations Good communication and customer service skills This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease Preferred Qualifications: 1+ years of experience as a Medical Assistant Proven knowledge of ICD-10 and CPT coding Bilingual Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Optum

Care Coach Connect Medical Assistant - Highland Village, Flower Mound, Coppell, and Lewisville areas

$16.15 - $28.80 / hour
$1,500 Sign-on Bonus for External Candidates Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together. To provide a variety of patient care activities supporting the needs of the Care Coach Connect Program in clinical duties in patients' homes as well as some office/clerical duties. Position in this function organizes the clinical environment and provides support in patient care situations. Support includes, but is not limited to, assisting physicians and nursing personnel, including those skills listed under Job Functions below along with various other procedures under the direct supervision and responsibility of a Advance Practical Clinician or medical provider. The CMA assists in identifying patient needs or problems and communicating data to the provider or other members of the clinical team. The CMA delivers quality customer service. Ensures policy and procedures are followed including infection control, privacy and confidentiality. Primary Responsibilities: Performs all duties within the scope of a Certified Medical Assistant (Items included are provider supervised procedures, injections, diagnostic testing, phlebotomy) Coordinates healthcare screening results as directed by providers, company standards, and policies Travels with provider to patient homes, mobile units, and other locations within the NTX Market and surrounding NTX Market to support the delivery of (departmental) services in the community setting Performs and completes all quality program health screenings per required metrics Processes appropriate documents in an organized and accurate manner and copies all physicians on patient results and quality forms submitted Records patient care documentation in the medical records accurately and in a timely matter according to company policy Reviews all medical information, test results and suvey questions prior to the patient leaving to ensure all information is captured Ensuring that supplies are available, stock is inventoried, log data is accurate and supplies are rotated. Follows up with discrepancies Presents abnormal results to the provider promptly to ensure there is not an emergent condition that needs immediate attention Post visit preparation of the clinical team charts for faxing, filing and forwarding to the PCP offices Responsible for ensuring the completion of compiling results and entering chart noted prior to visit. This includes, but is not limited to, pull hospital records, lab results, specialty notes, and etc. Ensures that follow up appointment dispositions are documented in CDSS and completed In eCW Reviewing and ensuring that post visit recommendations from provider are completed such as prescriptions and referrals Maintains patient confidentiality of all materials handled within the department as well as proper release of patient information at all times Maintains certifications (MA and CPR) and quality control standards Promotes positive work environment May assist other members of their team with coordination of work Performs all other related duties as assigned Operates diagnostic equipment (cannot interpret tests), assists in removal of staples from superficial wounds, changes wound dressing and obtains cultures, administers non intravenous medication performs simple specimen collection via noninvasive techniques and collects blood specimens via venipuncture or via capillary, performs EKGs. Performs quality control checks on equipment Ensuring Specialist/Home Health/DME referrals are entered and followed up in a timely matter Assisting in development of Plan of Care paperwork for the assigned Advanced Practice Clinician to review You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High school graduate or GED equivalent Current, nationally recognized Medical Assistant certification or registration or must obtain the designation within 90 days of employment hire date Current CPR certification or must obtain certification within 30 days of employment hire date Demonstrated basic computer literacy Proven knowledge of medical terminology ICD-10 and CPT coding experience Proven ability to react calmly and effectively in emergency situations required and assume a leadership role until higher level clinician can arrive on the scene Proven ability to travel frequently within assigned market Proven ability to be flexible and adaptable to change Access to reliable transportation for daily travel to various clinics as assigned Valid driver's license and current automobile insurance Ability to travel, approximately 80% of the time, to meet with members in their homes, the hospital or long-term care setting, including overnight travel This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease Preferred Qualifications: Graduation from an accredited Medical Assistant program 3+ years of experience as a Medical Assistant or a combination of 5+ years of non-certified medical assistant experience and certified medical assistant experience 1+ years of related experience in a medical setting Proven good communication and customer service skills Bilingual (English/Spanish) Physical & Mental Requirements: Ability to lift up to 50 pounds Ability to push or pull heavy objects using up to 100 pounds of force Ability to stand for extended periods of time Ability to use fine motor skills to operate equipment and/or machinery Ability to receive and comprehend instructions verbally and/or in writing Ability to use logical reasoning for simple and complex problem solving Occasionally requires exposure to communicable diseases or bodily fluids Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Optum

Medical Assistant WellMed at Boerne

$16.15 - $28.80 / hour
$2200 Sign on Bonus Available for External Candidates Incentive Bonus 2 times a year 18 days of PTO & Closed on Major Holidays MA Certification Fee Reimbursement - 401K Match Explore opportunities with WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles. Join us and discover the meaning behind Caring. Connecting. Growing together. The Medical Assistant (MA) participates in providing patient care at the appropriate skill level. They have a duty to provide a standard of care that meets or exceeds that of a reasonably competent and knowledgeable Medical Assistant. The MA performs duties within their scope of practice delegated by, and under the supervision of, a provider (TX) or physician (FL) Position in this function organizes the clinical environment and provides support in patient care situations. Support includes but is not limited to assisting physicians and nursing personnel, including those skills listed under Job Functions below along with various other procedures under the direct supervision and responsibility of a medical provider. The MA assists in identifying patient needs or problems and communicating data to the provider or other members of the clinical team. The MA delivers quality customer service. Ensures policy and procedures are followed including infection control, privacy and confidentiality. Completes mandatory training. Primary Responsibilities: Performs all duties within the scope of a Medical Assistant's practice. Operates diagnostic equipment (cannot interpret tests), remove staples from superficial wounds, changes wound dressing and obtains cultures, administers non-intravenous medication, performs simple specimen collection via noninvasive techniques and collects blood specimens via venipuncture or via capillary, performs EKGs. Performs quality control checks on equipment. Prepares and sterilizes medical equipment using the autoclave Rooms patients according to policy and procedures, prepares patient for examination Records patient care documentation in the medical record accurately and in a timely manner Coordinates patient care as directed by physicians, company standards and policies Respects patient confidentiality at all times and treats patients with courtesy and respect Organizes exam and treatment rooms, stocks and cleans rooms and sterilizes instruments Practices standard infection control precautions Telephone and in-person screening limited to intake and gathering of information without requiring the exercise of judgment based on clinical knowledge Supports and follows Standard Delegation of Orders (SDO) Performs all other related duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High school graduate or GED equivalent Current, nationally recognized Medical Assistant certification or the ability to obtain the certification within 180 days of employment. Medical Assistants who are hired prior to receiving their certification are expected to perform at the same level as a 'certified' Medical Assistant Current BLS certification for healthcare providers (written exam and in-person assessment) at time of hire or within 30 days of hire Knowledge of medical terminology Basic computer literacy with intermediate Excel skills Proven ability to react calmly and effectively in emergency situations Proven excellent communication and customer service skills This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease Preferred Qualifications: 1+ years of experience as a Medical Assistant Knowledge of ICD-10 and CPT coding Bilingual Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Optum

Medical Assistant MA

$20 - $25 / hour
$1,000 Sign-on Bonus for External Candidates Opportunities with Reliant Medical Group, part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose: improving the quality, cost and experience of health care. Here, we focus on delivering the best patient care, rather than volume. Through innovation and superior care management, we support patients and your well-being as a team member. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together. Position Details: Location: 123 Summer St, Worcester MA Department: Cardiology/CHF Schedule: Full time, 38.75 hours/weekly. Monday through Friday, hours between 8:00AM - 5:00PM This position performs a full range of medical support services while ensuring the highest level of patient care and satisfaction. Primary Responsibilities: Prepare examination rooms and sterilize medical equipment & instruments Room patients, obtain health history and check vital signs Document patient care using electronic medical record software Perform phlebotomy, urinalysis and handle patient specimen samples Administer medications and perform injections/immunizations Assist providers with minor, in-office procedures and perform point-of-care testing You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualification: Medical Assistant diploma, technical certification or 1+ years of experience performing the critical skills of a medical assistant after on-the-job training or current enrollment in an accredited Medical Assistant program or EMT certification Active medical assistant certification (CMA, CCMA, NCMA, RMA and CMAC), or ability to obtain within 180 days Preferred Qualifications: CPR certification Experience with electronic medical record software (EPIC) Experience performing medical back-office tasks including obtaining vital signs, injections/immunizations, phlebotomy, urinalysis and administering medications Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $25.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Optum

Medical Assistant II - Primary Care - Atrius Health -Braintree

$16.15 - $28.80 / hour
Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. As a Medical Assistant II, you will perform expanded and advanced level medical assistant duties including but not limited to identifying and resolving concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines. Typically provides direct clinical support to one or more clinicians and may support more than one department. Primary Responsibilities: Maintains a higher degree of technical expertise than Medical Assistant I and serves as role model to Medical Assistant I's. Able to problem-solve and serve as a resource to other Medical Assistants Manages patient flow, access and scheduling for clinicians to optimize patient appointment availability and serves in a dedicated capacity to one or more clinicians Manages clinicians' daily schedule to expedite care and maximize clinical time. Determines urgency and priority of walk-ins, add-on patients and patient consults Coordinates the practice when clinicians are unavailable. Ensures calls are responded to properly and clinicians receive necessary information Sorts, manages and reviews clinician mail (may be paper or electronic). Maintains and screens MyHealth messages. Addresses incoming questions when appropriate Monitors practice issues and problems. Identifies and resolves concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate Identifies and assists in resolving patient concerns and operational difficulties. Informs supervisor of outstanding issues in the practice Handles patients and third party requests (i.e. worker's compensation, government and social services) for documentation of medical information, such as health status, worker's compensation related care, and return to work authorizations Completes forms needed for visits and submits to MD for review. May need to review patient record for missing information. Verifies prior authorizations May serve as departmental float position rotating among departments. This requires learning the operational issues and practices of multiple areas. Float responsibilities may be within either primary care or specialty departments Participates in care improvement activities as expected, such as Rapid Improvement Events (RIEs), Value Stream Analyses (VSAs), and Managing of Daily Improvements (MDIs) Trains and orients new staff as needed. May also be involved in interviewing and on-boarding of new staff May represent department on groups and teams related to upgrades of the electronic medical record You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED Experience acquired through 3+ years in a clinical setting with 1+ years as a Medical Assistant Preferred Qualifications: Advanced Cardiac Life Support (ACLS) may be required based on specialty American Heart Association Basic Life Support (BLS) Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.