Care Coach Connect Medical Assistant - Highland Village, Flower Mound, Coppell, and Lewisville areas

$16.15 - $28.80 / hour

$1,500 Sign-on Bonus for External Candidates

Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together.

To provide a variety of patient care activities supporting the needs of the Care Coach Connect Program in clinical duties in patients' homes as well as some office/clerical duties.

Position in this function organizes the clinical environment and provides support in patient care situations. Support includes, but is not limited to, assisting physicians and nursing personnel, including those skills listed under Job Functions below along with various other procedures under the direct supervision and responsibility of a Advance Practical Clinician or medical provider. The CMA assists in identifying patient needs or problems and communicating data to the provider or other members of the clinical team. The CMA delivers quality customer service. Ensures policy and procedures are followed including infection control, privacy and confidentiality.

Primary Responsibilities:

Performs all duties within the scope of a Certified Medical Assistant (Items included are provider supervised procedures, injections, diagnostic testing, phlebotomy)
Coordinates healthcare screening results as directed by providers, company standards, and policies
Travels with provider to patient homes, mobile units, and other locations within the NTX Market and surrounding NTX Market to support the delivery of (departmental) services in the community setting
Performs and completes all quality program health screenings per required metrics
Processes appropriate documents in an organized and accurate manner and copies all physicians on patient results and quality forms submitted
Records patient care documentation in the medical records accurately and in a timely matter according to company policy
Reviews all medical information, test results and suvey questions prior to the patient leaving to ensure all information is captured
Ensuring that supplies are available, stock is inventoried, log data is accurate and supplies are rotated. Follows up with discrepancies
Presents abnormal results to the provider promptly to ensure there is not an emergent condition that needs immediate attention
Post visit preparation of the clinical team charts for faxing, filing and forwarding to the PCP offices
Responsible for ensuring the completion of compiling results and entering chart noted prior to visit. This includes, but is not limited to, pull hospital records, lab results, specialty notes, and etc.
Ensures that follow up appointment dispositions are documented in CDSS and completed In eCW
Reviewing and ensuring that post visit recommendations from provider are completed such as prescriptions and referrals
Maintains patient confidentiality of all materials handled within the department as well as proper release of patient information at all times
Maintains certifications (MA and CPR) and quality control standards
Promotes positive work environment
May assist other members of their team with coordination of work
Performs all other related duties as assigned
Operates diagnostic equipment (cannot interpret tests), assists in removal of staples from superficial wounds, changes wound dressing and obtains cultures, administers non intravenous medication performs simple specimen collection via noninvasive techniques and collects blood specimens via venipuncture or via capillary, performs EKGs. Performs quality control checks on equipment
Ensuring Specialist/Home Health/DME referrals are entered and followed up in a timely matter
Assisting in development of Plan of Care paperwork for the assigned Advanced Practice Clinician to review

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High school graduate or GED equivalent
Current, nationally recognized Medical Assistant certification or registration or must obtain the designation within 90 days of employment hire date
Current CPR certification or must obtain certification within 30 days of employment hire date
Demonstrated basic computer literacy
Proven knowledge of medical terminology
ICD-10 and CPT coding experience
Proven ability to react calmly and effectively in emergency situations required and assume a leadership role until higher level clinician can arrive on the scene
Proven ability to travel frequently within assigned market
Proven ability to be flexible and adaptable to change
Access to reliable transportation for daily travel to various clinics as assigned
Valid driver's license and current automobile insurance
Ability to travel, approximately 80% of the time, to meet with members in their homes, the hospital or long-term care setting, including overnight travel
This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease

Preferred Qualifications:

Graduation from an accredited Medical Assistant program
3+ years of experience as a Medical Assistant or a combination of 5+ years of non-certified medical assistant experience and certified medical assistant experience
1+ years of related experience in a medical setting
Proven good communication and customer service skills
Bilingual (English/Spanish)

Physical & Mental Requirements:

Ability to lift up to 50 pounds
Ability to push or pull heavy objects using up to 100 pounds of force
Ability to stand for extended periods of time
Ability to use fine motor skills to operate equipment and/or machinery
Ability to receive and comprehend instructions verbally and/or in writing
Ability to use logical reasoning for simple and complex problem solving
Occasionally requires exposure to communicable diseases or bodily fluids

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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