Associate Nurse Manager, Emergency Care Center, Jackson Main, FT, Nights

Department: Jackson Memorial Hospital - Emergency Services Administration

Address: 1611 NW 12th Avenue, Miami, Florida 33136

Shift Details: Full Time (Nights)

Why Jackson: Jackson Memorial Hospital is the flagship hospital for Jackson Health System and it has been a beacon of medical excellence and community care for more than a century. Throughout its rich and storied history, Jackson Memorial - located in the heart of the City of Miami - has been ground zero for some of the world's greatest medical breakthroughs and important moments in South Florida. We've grown into one of the nation's largest public hospitals, and one of the few that is also a world-class academic medical center with a proud mission and proven success. Jackson Memorial is an accredited, tertiary teaching hospital with 1,500 licensed beds, where nearly every medical specialty is provided by some of the world's most skilled and highly regarded multidisciplinary team of healthcare professionals.

Summary

The Associate Nurse Manager reports directly to the Nurse Manager and oversees daily operations of assigned shift ensuring proper care is provided to all patients. The Associate Nurse Manager is accountable to ensure high quality, safe and appropriate nursing care, competency of clinical and support staff, and appropriate resource and service management related to patient care on assigned shift. The Associate Nurse Manager must also ensure services and care are provided abiding by the policies and procedures of the organization, demonstrate fiscal responsibility and accountability. The Associate Nurse Manager plays a crucial role in assisting the Nurse Manager with strategic operations of the unit, conducting staff meetings, and all other responsibilities. The Associate Nurse Manager is knowledgeable of hospital policies and procedures, regulatory requirements and patient care standards.

Responsibilities

Strategic Vision: 

• The Associate Nurse Manager works closely with the Nurse Manager and nursing leadership team to understand and support the mission, vision, values and strategic initiatives of Jackson Health System and demonstrates a commitment to quality service to patients, physicians, the public and co-workers. 

People Leadership: 

• The Associate Nurse Manager works to improve employee engagement through collaboration; holds staff accountable, meets one on one with staff, and frequently acknowledges team members for great performance. 
• Provides active involvement in LEAN/Process improvement workgroups. 
• Leads structured active and motivating huddles before shifts, works with the Unions to resolve staff issues and continuously emphasizing the CARE values. 
• The Associate Nurse Manager contributes to retention of staff by providing supportive and mentoring relationships. 
• The ANM is responsible for growth and development of employees and daily operation of assigned shift, including strategic succession plan. 
• Participates, identifies, and follows through with plan of action to develop staff, while supporting a Just Culture Model, reflecting a non-punitive environment and a reward system for reporting unsafe practices. 
• Participates in and initiates the corrective action process when necessary and ensures that policies are fairly and consistently enforced as evidenced by active involvement in a least one policy or process improvement committee. 

Service Excellence: 

• Uses and role models the nursing process to provide, modify and coordinate the highest standard of care and patient/family education. 
• Anticipates, identifies, prioritizes, and reports significant overt and covert patient findings and inconsistencies in medical plans. 
• Consistently rounds on patients, monitors bedside handoff, and assures responsiveness from the call light. 
• Assists with facilitating education of employees such as clinical competencies for the unit staff, orientation of new staff, and mentoring current staff. 
• Demonstrates knowledge and clinical skills to oversee daily operations of the nursing unit and staff and assumes 24/7 responsibility in the absence of the nurse manager. 
• Assists the Nurse Manager in meeting the expectations of staffing requirements, nursing care and nursing documentation. 
• Reports issues or concerns immediately and appropriately by keeping leaders informed of occurrences or changes related to patient acuity or complexity of any incidents. 

Organizational Impact: 

• Collaborates with the Nurse Manager and Director regarding formulating and implementing short and long term goals that align with organizational priorities, evidenced by partnering with case management and physicians ensuring completion of all consults and patient dispositions related to timely patient discharges according to established departmental policies. 
• Develops and maintains positive relationships with all providers, and acts as an effective resource for staff and other members of the healthcare team. 
• Works with leadership to identify, develop, and retain high potential employees by actively engaging them through stretch assignments, supervision and educational programs. 
• With leader oversight, evaluates the performance of direct reports focusing on results and developmental need and supports the organizations performance improvement program. 
• Collaborates with leaders, educators, and preceptors to recruit and orient new employees overseeing a comprehensive unit base orientation. 
• Functions as a role model to promote the Mission, Vision, philosophy, code of ethics and CARE values of the organization. 
• Works with the Union Partnership to create staffing efficiencies and better quality outcomes. 

Continuous Improvement: 

• Analyzes healthcare trends through nursing literature and suggests changes and improvement in patient care standards. 
• Organizes data and problem solves with minimal supervision in a prompt, efficient manner. 
• Supports the ongoing improvement of quality and performance metrics for nursing including, but not limited to core measures, hospital acquired infections, safety initiatives and the patient experience. 
• Evidence by daily rounding of all patients in the unit to verify end ensure the highest nursing practice standards are applied, including compliance with handwashing of all staff on the nursing unit, and utilizing the iRounding patient satisfaction questionnaire. 

Operational Excellence: 

• Participates in budgetary planning process. 
• Monitors and intervenes to maintain monthly budget by working with direct reports on developing and improving cost management strategies in order to meet or exceed financial targets. 
• Completes monthly schedules to ensure adequate staffing based on patient care, acuity, and workforce targets. 
• Reviews, and approves time cards and timely edits. 
• Manages staffing on a regular basis. 
• Understands and maintains compliance with all regulatory and JHS policy and procedures. 
• Serves as a resource to prepare and maintain the unit to meet regulatory agency requirements. 
• Follows and performs all related unit specific policies and procedures, as detailed on the unit specific competency check-list. Utilizes job and unit specific equipment as required. 
• Role models behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). 
• Performs all other related job duties as assigned.

Experience

• Generally requires 3 to 5 years of related experience. Management experience is strongly preferred.

Education

• Bachelor's degree in Nursing is required.

Skill

General Competencies: 

• Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. 
• Ability to communicate effectively in both oral and written form. 
• Ability to handle difficult and stressful situations with professional composure. 
• Ability to understand and follow instructions. 
• Ability to exercise sound and independent judgment. 
• Knowledge and skill in use of job appropriate technology and software applications. 

Management Competencies: 

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. 
• Skill in monitoring/assessing the performance to make improvements or take corrective action. 
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to plan, implement, and evaluate programs. 
• Ability to establish goals and objectives. 
• Ability to recognize, analyze, and solve a variety of problems. 

Nursing Competencies: 

• Ability to understand, respects and accommodates patients preferences and needs with regards to their individual beliefs, customs and practices. 
• Must have ability to clearly, accurately and effectively provide information to doctors, other nurses, patients, and family members. 
• Must have ability to show compassion, patience and maintain non-judgmental approach to patients, their families as well as other employees and customers. 

Unit Specific: 

• Must have clinical knowledge, skill and ability to fully and accurately complete all required unit competencies, as indicated in the unit competency check-list. 
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. 
• Skill in monitoring/assessing the performance to make improvements or take corrective action. 
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. 
• Ability to plan, implement, and evaluate programs. 
• Ability to establish goals and objectives. 
• Ability to recognize, analyze, and solve a variety of problems.

Credentials

• Valid Florida RN license is required. 
• American Heart Association and any additional applicable life support certification for Healthcare Providers may be required at the unit level upon hire with at least 6 months validity and maintenance at JHS for the duration of employment. 
• Must meet and maintain valid and current all unit specific and organizational skills/competencies, certifications/licensures, as required by regulatory and/or nursing standard of practice for the specialty.

Unit Specific Credential

• AHA Basic Life Support (BLS) with 6 months validity
• AHA Adv Cardiovascular Life Support (ACLS)

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.