Urgent Care Center Medical Assistant/Coordinator

Make a Difference as the Heart of Urgent Care

Join our urgent care team as a Medical Assistant/Coordinator, where you’ll be a vital link in patient care. In this role, you’ll provide hands-on clinical support to physicians, assist with patient care plans, and help maintain a smooth workflow in a fast-paced urgent care environment. You’ll also support front office staff, working as part of a collaborative team to deliver exceptional patient experiences.

Reporting to the Practice Manager and working directly with physicians, you’ll combine clinical expertise with administrative support to ensure every patient receives efficient, compassionate care.

What You’ll Do

Assist physicians in implementing patient care plans and procedures
Perform clinical duties, including vital signs, phlebotomy, and EKGs for patients of all ages
Support front office staff and office coordinators with administrative tasks
Accurately record patient demographics, schedules, and clinical information in the EMR
Ensure proper handling of laboratory specimens and assist with office and lab procedures
Communicate effectively with patients, families, and the care team both in person and by phone
Process insurance verifications, billing, and other financial transactions as needed
Maintain confidentiality and follow all regulatory, safety, and quality standards
Work independently or collaboratively in a fast-paced, high-pressure environment

What You Bring

Education

High School Diploma or equivalent preferred
Graduate of a certified or registered medical assistant program preferred

Experience

Minimum 1 year in urgent care or a related healthcare setting preferred
Minimum 1 year of phlebotomy experience with patients of all ages highly preferred
Equivalent combinations of education and experience may be considered

Licensure & Certification

CPR/BLS certification required (or to be obtained within 4 months of hire if not current)

Key Skills & Strengths

Strong clinical skills with attention to detail, critical thinking, and problem-solving abilities
Knowledge of medical terminology, office procedures, laboratory procedures, and clinical protocols
Proficiency with EMR/EHR systems, Microsoft Office, Outlook, and scheduling software
Excellent verbal and written communication skills
Superior customer service skills and ability to handle escalated patient issues professionally
Ability to work independently and as part of a team in a fast-paced environment
Organizational skills with the ability to multitask effectively
Knowledge of medical billing, coding, and third-party payer requirements
Ability to maintain confidentiality and handle sensitive patient information

Why Join Us?

Be an integral part of a collaborative, patient-focused urgent care team
Work in a dynamic environment supporting both clinical and administrative operations
Gain experience in a wide range of urgent care procedures and patient interactions
Opportunities for professional growth, certification support, and skill development
Make a meaningful impact on patients’ care and experience

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