Medical Assistant- Lead

The Medical Assistant-Lead plays a crucial role in ensuring the smooth operation of a healthcare office, overseeing day-to-day administrative and staff activities. This position manages a small team of 1-5 staff members and supports an office that handles fewer than 50 patients daily. Expertise in electronic health record (EHR) systems is essential, as is maintaining regular coordination with external vendors to support office needs.

Responsibilities

Supervise and support a team of 1-5 staff members
Address and resolve patient concerns, complaints and conflicts, promptly and effectively
Exercise critical thinking and problem solving skills to proactively identify potential issues and implement effective solutions to ensure smooth office operations
Oversee appointment scheduling to optimize patient flow
Manage patient Insurance eligibility verification -prior to appointments
Maintain accurate insurance information in electronic medical record system (EMR)
Maintain inventory control to ensure adequate medical and office supplies
Deliver excellent customer service to patients and visitors
Coordinate regularly with external vendors to maintain office operations

Preferred Qualifications

2+ years experience in medical office management
Ability to perform independently and in collaborative environment
Strong customer service skills
Excellent communication abilities
Proven problem-solving skills
Strong organizational skills

Spanish fluency
Medical Assistant Certification

Competitive Salary
Medical, Dental and Vision Insurance
Paid Time Off/Paid Holidays
Training & Development
401 (k) with employer match

*Benefits available upon competition of one (1) year of continuous employment

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