Nurse Manager (RN) - Care Coordination

The Nurse Care Coordination Manager is responsible for overseeing nursing care coordination for patients in either the inpatient or outpatient setting. The Manager ensures the delivery of high-quality, patient-centered care while optimizing operational efficiency. The Manager plays a pivotal role in managing staff, streamlining workflows, and ensuring adherence to healthcare standards and regulations.

Essential Job Statements

Leadership: Supervises and mentors a team of care coordination staff, including team leads, RN Care Coordinators, Nurse Navigators and/or Nurse Case Managers, fostering professional development and ensuring effective team collaboration. Manages Human Resources activities for direct repots in regard to: recruiting and selection; hiring and termination, training, development, mentoring, counseling, and performance evaluation and management. 

Clinical Operations: Oversees the day-to-day implementation of clinical workflows to ensure efficiency, effectiveness, compliance, and standards of care. Fosters the implementation of protocols for seamless patient transitions across the health system to ensure high quality patient outcomes. 

Staff Management: Cultivates a culture of safety by developing and maintaining staff schedules, ensuring adequate coverage for all shifts and units.  Manages paid time off requests, ensuring that staffing levels remain sufficient to meet patient care needs. Oversees the use of agency staff, coordinating with external agencies to fill staffing gaps and ensuring that all temporary staff are properly oriented and integrated into the team. 

Patient-Centered Care: Manages care transition programs, intake or discharge planning, and working with managed care companies and community partners. Must ensure frontline staff tailors care to individual patient needs, focusing on quality, accessibility, and equity.  

Patient Advocacy: Ensures unit level care coordination planning templates/processes/procedures meet patients’ needs, addressing concerns and barriers to care proactively. 

Communication: Serves as the primary liaison between frontline staff and Director. Fosters bidirectional communication to ensure that aggregated patients, family, clinicians, and other stakeholders are represented during care design processes. Through collaboration with fellow care coordination leaders, the continuity of care is enhanced by streamlining communication between inpatient and outpatient teams. 

Regulatory Compliance: Ensures all nursing care coordination processes comply with local, federal, and organizational regulations and standards. 

Performance Monitoring: Conducts regular meetings with the nursing care coordination team to review performance metrics, identify gaps, and develop action plans for improvement. These meetings will focus on analyzing key performance indicators, discussing challenges, and implementing strategies to enhance care delivery and operational efficiency. 

Budget Management: Collaborates with the director to manage department budgets, ensuring efficient resource allocation. 

Performs other duties as assigned and/or participates in special projects in order to support the mission of VCUHS and department. Provides assistance to team members. Accepts alternate assignments as required. 

Patient Population 

Demonstrates the knowledge and skills necessary to provide equitable care appropriate to the age of the patients served on their assigned unit.    

Demonstrates knowledge and related competencies of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to their age, specific needs and to provide the equitable care needed as described in departmental policies and procedures. 

Neonates (0-4 weeks)  

Infant (1-12 months)  

Pediatrics (1-12 years)  

Adolescents (13-17 years)  

Adults (18-64 years)   

Geriatrics (65 years and older)  

Employment Qualifications 

Education Required: 

Bachelor’s degree in nursing. Must be enrolled in a master’s degree program at the time of application and must be complete within 36 months of hire.  

Special consideration will be given for applicants enrolled in baccalaureate to doctoral programs who will not attain a master’s degree and may require longer than 36 months to complete the terminal degree.    

If the Master’s degree is not in nursing then it is required to have a BSN from an accredited school. 

**unless grandfathered under previous requirements 

Education Preferred: 

Master's Degree in Nursing or a related field. 

If the master’s degree is not in Nursing, then it is required to have a Baccalaureate Degree in Nursing. 

Licensure Required: Licensed Registered Nurse in the State of Virginia or eligible 

Licensure Preferred: N/A 

Certification Required: BLS Certification

Certification Preferred: Certification in specialty area

Minimum Qualifications 

Years and Type of Required Experience 

Five (5) years of relevant clinical experience with two (2) of those years of progressive leadership and/or supervisory/management experience. 

Other Knowledge, Skills and Abilities Required: 

Requires frequent visibility on all shifts and weekends to enhance staff communication and monitor staff effectiveness. 

Must be available (or able to delegate) to staff for consultation 24/7. 

Strong knowledge of care coordination principles, healthcare regulations, accreditation requirements, best practices in care coordination and patient advocacy. 

Excellent communication, leadership, and organizational skills. 

Proficiency in healthcare software and data analysis tools. 

Other Knowledge, Skills and Abilities Preferred: N/A 

Working Conditions 

Periods of high stress and fluctuating workloads may occur.     

General office environment.     

May be exposed to physical altercations and verbal abuse. 

Required to car travel to off-site locations, occasionally in adverse weather conditions.  

May be exposed to high noise levels and bright lights.     

May be exposed to limited hazardous substances or body fluids. *     

May be exposed to human blood and other potentially infectious materials. *       

May have periods of constant interruptions.      

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.  

Physical Requirements   

Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.), Bending  

Work Position: Sitting, Walking, Standing  

Additional Physical Requirements/ Hazards    

Physical Requirements: Manual dexterity (eye/hand coordination), Hear alarms/telephone/tape recorder, Repetitive arm/hand movements, Finger Dexterity, Acuity - far, Acuity - near   

Hazards: Use of Latex Gloves

Mental/Sensory – Emotional     

Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking 

Emotional: Fast-paced environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change 

EEO Employer/Disabled/Protected Veteran