Medical Assistant 3

Job Description UnderthesupervisionofthePractice Manager,guidedbypoliciesandproceduresofthe Ambulatory Services, the Hospital Assistant III assists in the delivery of care to patients at UCSF Primary Care. The HospitalAssistant III willbe primarily responsible for the members of their primary care teamlet as well as providing back up support to other teamlets. The Hospital Assistant III will play a critical role in the patient experience including optimizing clinic flow, providing in and outreach to patients and working collaborativelywiththeteamtocreateapatientcenteredenvironment.Thispositionfloats betweenthefront andthe backofficeperforming bothclericalandclinicalduties. Workincludesavarietyof personalcare and nursingcareproceduresincludingassuringpositivecareoutcomes.Theywillperformassignedpatientcare andlaboratoryprocedures insupportofservicesprovidedtopatientswithinthepractices.Theyarerequired to learn and be able to assist in all functions of the practices to include back and front office. The Hospital Assistant III consistently projects a professional and courteous demeanor, helps establish and maintain the highest service standards for the practice and complies with the Medical Center House and Telephone Standards. The HA must have flexibility to cover multiple UCSF medical center clinic sites. Responsibilities DUTIES&ESSENTIALJOB FUNCTIONS % of time Essential Function (Yes/No ) Key Responsibilities (To be completed by Supervisor) 20% Yes Performs routine clinical functions, including butnot limited to vital signs,height, weight, pain screening and documentation of chief complaints. Documents use of interpreter as appropriate. Work with interpreting services to facilitate interpreter participation for medical appointments in person, by video or by phone. Assists Nurses, Providers and patients in preparation for exam and/or procedures Able to performinstrument processing procedures, including high level disinfection with Trophon, in outpatient clinic and maintain all appropriate logs Assist in complex medical procedures. Successfully complete all appropriate competencies to ensureappropriate training and skill to assist andset up for said procedures. Act as chaperone as needed for medical providers. Transports patients as directed and ensures their safety. Monitors patient flow in and outof the clinic. Obtains specimens and performs simplePoint of CareTesting as directed. Testing as directed. Including QA/QC and EKGs. Obtains specimens and performs simplelaboratory procedures conforming to all policies and procedures related to specimen handling and processing. Performs phlebotomy procedure on all agesto include pediatric, adult and geriatric patients. Participates in updating mandatory logs (i.e.:temperature log, disaster cabinet log, crash cart log) Completes referrals to other providers as ordered by the physician. Obtains authorizations from insurers for medications Performs clinical activities in an accurate and timely manner Assist physician staff in writing and sending out patient communications Complies with all Ambulatory Services and Medical Centerpolicies and procedures for infection control, safety, administrative and clinical practice. Complies with activities mandated by TJC/Title 22 Completion of annual competency testing Ensures all medication cabinets remain locked at all times. 60% Follows department standard work for OTT Agent functions. Demonstrates courtesy, common sense, and follow-through in all telephone communications, maintaining the Telephone Standards as established by UCSF Medical Center Ensures a professional and helpful working environment by upholding the House Standards as adopted by the Medical Center. Organizes activities basedon the needsof patients whilemaintaining the effective flow of patients through the practice. Adjusts clinical support activities to reflect changes in priorities during practice sessions. Maintains open communication and facilities continuity of care for patients and/or family with members of the health care team through phone contact, verbal interaction and /or written reports including UCSF MyChart Patient Portal and APeX InBasket messaging. Utilizes electronic chart information. (i.e., labs, appointments) to contribute to patient care Obtains, records, and conveys information clearly and concisely. Fosters/maintains positive publicrelations (patients, family,visitors and staff). Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients perceive interactions as positive and supportive Participates in in-reach/outreach healthcare maintenance projects as directed. Notifies providers of patient delaysand service issues. Acts and advocates for patients to help facilitate provider punctuality in seeing patients according to schedule Communicates provider delays with front office team and makes regular announcements to waitingroom as neededwhen delays are over 30 minutes. Shares pertinent information and observations with other healthteam members. Identifies and communicates problems to thenursing staff or appropriate supervisor Offers suggestions for change or improvement in clinic/practice operations Assists patients with issues and complaints utilizing conflict management skills. S/he is a strong team player, has a dedicated work ethic, andis willing to learn and adapt to new tasks when asked. S/he is comfortable building rapport with patients Able to workquickly and effectively with and withoutsupervision and remaincalm and friendly in all interactions with patients S/he leads by examplein the areasof professional appearance, demeanor and body language, making eye contact with patients and smiling. Utilizes Electronic Health Record (APEX) for documentation within the scope of practice of a Hospital Assistant which may include but not limited to: Documentation of vital signs, height, weight and pain scale. Enter patient chief complaint and history (i.e. tobacco/family hx/ med/surg/social). Enter patient reported medications and allergies. Order & sign POCT with signed protocol. Documentation of point of care test results. Enter & “pend” scripted orders from provider. Open a Medication Refill Encounter for provider. Scheduling laboratory, radiology and other testing with a written order from a provider. Open telephone encounters. Open staff messages. Document call resolution consistently. 10% Maintains clean, well-stocked exam rooms, labsand nursing stations. Responsible for ordering, and maintaining supplies. Maintenance of lab equipment As requested reviews Lab Logs of results and prints resultsfor providers Obtains insurance authorizations for medications Schedules complex procedures and coordinates services for patients Maintains supplystandards as directed by nursing staffor appropriate supervisor Adheres to infection controlprocedures as outlined in the Infection Control Manual Adheres to theAmbulatory Services policyand procedures forthe cleaning and disinfecting equipment Participates in various QI and Customer Service initiatives suchas wait time studies, outcome data collection from procedures, etc. 10% Will serve in backuprole for practice to support clerical teams Schedules established patient appointments using Apex Has keen awareness of the needto provide promptand convenient appointment access to patients Adheres to theprovider productivity standards established for the practice and schedules appointments with the appropriate appointment type Upholds UCSF policyregarding the maintenance and confidentiality of the medical records Triages all telephone calls, screening foremergencies and routing all messages, requests for same day appointments, refill requests, etc. to the appropriate box. Utilizes Apexto retrieve pertinent patient data Follows practice procedure for follow-up of missed appointments Covers Apex in-baskets and phone messages when other members of the team are absent Assists backoffice maintaining currentfiling and scanning. Embraces and role models PRIDE values (Professionalism, Respect, Integrity, Diversity and Excellence) and AIDET (Acknowledge, Introduce, Duration, Explanation and Thanks) concepts as part of approach to all assigned tasks, responsibilities and interactions with peers, internal and external customers and patients in person, by phone and in whileengaging in electronic communications. 100% LIVING PRIDE STANDARDS Service Excellence Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency. Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information. Demonstrates an understanding of and adheres to safety and infection control policies and procedures. Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. Work Environment Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture. Picks up and disposes of any litter found throughout entire facility. Posts flyers and posters in designated areas only; does not post on walls, doors or windows. Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. Protects the physical environment Qualifications Required Qualifications Certification from an approved Medical Assistant program; or equivalent combination of training and experience Current certification for phlebotomy with CPT-1 certification with the State of California Minimum of one year of experience as a Medical Assistant/Hospital Assistant in a Primary Care practice. Knowledge and abilities essential to the successful performance of the duties assigned to the position Current American Heart Association CPR certification Demonstrated computer familiarity, keyboard skills, computer literate in programs such as Microsoft Word and Excel required Willingness to learn new computer programs as needed to sustain practice operations Preferred Qualification Familiarity with Epic Required Qualifications Current American Heart Association CPR Certification Current certification for phlebotomy with CPT-1 certification with the State of California About UCSF ABOUT US The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values . In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here . Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Salary Information The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

CMA

Outpatient

Full-time

2 months ago

Medical Assistant 3

UCSF Health San Mateo, CA

Job Description UnderthesupervisionofthePractice Manager,guidedbypoliciesandproceduresofthe Ambulatory Services, the Hospital Assistant III assists in the delivery of care to patients at UCSF Primary Care. The HospitalAssistant III willbe primarily responsible for the members of their primary care teamlet as well as providing back up support to other teamlets. The Hospital Assistant III will play a critical role in the patient experience including optimizing clinic flow, providing in and outreach to patients and working collaborativelywiththeteamtocreateapatientcenteredenvironment.Thispositionfloats betweenthefront andthe backofficeperforming bothclericalandclinicalduties. Workincludesavarietyof personalcare and nursingcareproceduresincludingassuringpositivecareoutcomes.Theywillperformassignedpatientcare andlaboratoryprocedures insupportofservicesprovidedtopatientswithinthepractices.Theyarerequired to learn and be able to assist in all functions of the practices to include back and front office. The Hospital Assistant III consistently projects a professional and courteous demeanor, helps establish and maintain the highest service standards for the practice and complies with the Medical Center House and Telephone Standards. The HA must have flexibility to cover multiple UCSF medical center clinic sites. Responsibilities DUTIES&ESSENTIALJOB FUNCTIONS % of time Essential Function (Yes/No ) Key Responsibilities (To be completed by Supervisor) 20% Yes Performs routine clinical functions, including butnot limited to vital signs,height, weight, pain screening and documentation of chief complaints. Documents use of interpreter as appropriate. Work with interpreting services to facilitate interpreter participation for medical appointments in person, by video or by phone. Assists Nurses, Providers and patients in preparation for exam and/or procedures Able to performinstrument processing procedures, including high level disinfection with Trophon, in outpatient clinic and maintain all appropriate logs Assist in complex medical procedures. Successfully complete all appropriate competencies to ensureappropriate training and skill to assist andset up for said procedures. Act as chaperone as needed for medical providers. Transports patients as directed and ensures their safety. Monitors patient flow in and outof the clinic. Obtains specimens and performs simplePoint of CareTesting as directed. Testing as directed. Including QA/QC and EKGs. Obtains specimens and performs simplelaboratory procedures conforming to all policies and procedures related to specimen handling and processing. Performs phlebotomy procedure on all agesto include pediatric, adult and geriatric patients. Participates in updating mandatory logs (i.e.:temperature log, disaster cabinet log, crash cart log) Completes referrals to other providers as ordered by the physician. Obtains authorizations from insurers for medications Performs clinical activities in an accurate and timely manner Assist physician staff in writing and sending out patient communications Complies with all Ambulatory Services and Medical Centerpolicies and procedures for infection control, safety, administrative and clinical practice. Complies with activities mandated by TJC/Title 22 Completion of annual competency testing Ensures all medication cabinets remain locked at all times. 60% Follows department standard work for OTT Agent functions. Demonstrates courtesy, common sense, and follow-through in all telephone communications, maintaining the Telephone Standards as established by UCSF Medical Center Ensures a professional and helpful working environment by upholding the House Standards as adopted by the Medical Center. Organizes activities basedon the needsof patients whilemaintaining the effective flow of patients through the practice. Adjusts clinical support activities to reflect changes in priorities during practice sessions. Maintains open communication and facilities continuity of care for patients and/or family with members of the health care team through phone contact, verbal interaction and /or written reports including UCSF MyChart Patient Portal and APeX InBasket messaging. Utilizes electronic chart information. (i.e., labs, appointments) to contribute to patient care Obtains, records, and conveys information clearly and concisely. Fosters/maintains positive publicrelations (patients, family,visitors and staff). Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients perceive interactions as positive and supportive Participates in in-reach/outreach healthcare maintenance projects as directed. Notifies providers of patient delaysand service issues. Acts and advocates for patients to help facilitate provider punctuality in seeing patients according to schedule Communicates provider delays with front office team and makes regular announcements to waitingroom as neededwhen delays are over 30 minutes. Shares pertinent information and observations with other healthteam members. Identifies and communicates problems to thenursing staff or appropriate supervisor Offers suggestions for change or improvement in clinic/practice operations Assists patients with issues and complaints utilizing conflict management skills. S/he is a strong team player, has a dedicated work ethic, andis willing to learn and adapt to new tasks when asked. S/he is comfortable building rapport with patients Able to workquickly and effectively with and withoutsupervision and remaincalm and friendly in all interactions with patients S/he leads by examplein the areasof professional appearance, demeanor and body language, making eye contact with patients and smiling. Utilizes Electronic Health Record (APEX) for documentation within the scope of practice of a Hospital Assistant which may include but not limited to: Documentation of vital signs, height, weight and pain scale. Enter patient chief complaint and history (i.e. tobacco/family hx/ med/surg/social). Enter patient reported medications and allergies. Order & sign POCT with signed protocol. Documentation of point of care test results. Enter & “pend” scripted orders from provider. Open a Medication Refill Encounter for provider. Scheduling laboratory, radiology and other testing with a written order from a provider. Open telephone encounters. Open staff messages. Document call resolution consistently. 10% Maintains clean, well-stocked exam rooms, labsand nursing stations. Responsible for ordering, and maintaining supplies. Maintenance of lab equipment As requested reviews Lab Logs of results and prints resultsfor providers Obtains insurance authorizations for medications Schedules complex procedures and coordinates services for patients Maintains supplystandards as directed by nursing staffor appropriate supervisor Adheres to infection controlprocedures as outlined in the Infection Control Manual Adheres to theAmbulatory Services policyand procedures forthe cleaning and disinfecting equipment Participates in various QI and Customer Service initiatives suchas wait time studies, outcome data collection from procedures, etc. 10% Will serve in backuprole for practice to support clerical teams Schedules established patient appointments using Apex Has keen awareness of the needto provide promptand convenient appointment access to patients Adheres to theprovider productivity standards established for the practice and schedules appointments with the appropriate appointment type Upholds UCSF policyregarding the maintenance and confidentiality of the medical records Triages all telephone calls, screening foremergencies and routing all messages, requests for same day appointments, refill requests, etc. to the appropriate box. Utilizes Apexto retrieve pertinent patient data Follows practice procedure for follow-up of missed appointments Covers Apex in-baskets and phone messages when other members of the team are absent Assists backoffice maintaining currentfiling and scanning. Embraces and role models PRIDE values (Professionalism, Respect, Integrity, Diversity and Excellence) and AIDET (Acknowledge, Introduce, Duration, Explanation and Thanks) concepts as part of approach to all assigned tasks, responsibilities and interactions with peers, internal and external customers and patients in person, by phone and in whileengaging in electronic communications. 100% LIVING PRIDE STANDARDS Service Excellence Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency. Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information. Demonstrates an understanding of and adheres to safety and infection control policies and procedures. Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. Work Environment Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture. Picks up and disposes of any litter found throughout entire facility. Posts flyers and posters in designated areas only; does not post on walls, doors or windows. Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. Protects the physical environment Qualifications Required Qualifications Certification from an approved Medical Assistant program; or equivalent combination of training and experience Current certification for phlebotomy with CPT-1 certification with the State of California Minimum of one year of experience as a Medical Assistant/Hospital Assistant in a Primary Care practice. Knowledge and abilities essential to the successful performance of the duties assigned to the position Current American Heart Association CPR certification Demonstrated computer familiarity, keyboard skills, computer literate in programs such as Microsoft Word and Excel required Willingness to learn new computer programs as needed to sustain practice operations Preferred Qualification Familiarity with Epic Required Qualifications Current American Heart Association CPR Certification Current certification for phlebotomy with CPT-1 certification with the State of California About UCSF ABOUT US The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values . In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here . Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Salary Information The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Medical Assistant II

Lucile Packard Children's Hospital Stanford Foster City, CA

$27.57 - $33.08 / hour

Company Description Packard Children’s Health Alliance is a network associated with Lucile Packard Children’s Hospital and the Stanford School of Medicine. We bring the best community physicians together in a network that provides healthcare for children and expectant mothers from the Bay Area. In fact, we’re proud to be the only Bay Area medical network with an exclusive focus on women and children, and we understand the unique value provided by our more than 650 leading pediatricians and obstetrician/gynecologists. What’s more, we’re growing fast. Job ID: PC_00024567-42926 Job Description Under general supervision, the Medical Assistant II performs a variety of routine administrative, clerical and technical supportive services to assist medical and nursing staff in the examination and treatment of patients.The Medical Assistant II functions as both a Clinic Assistant and a Medical Assistant. Works under the clinical supervision of a licensed physician or as delegated by the physician for patient care activities, and under the general direction of the designated manager/supervisor. Essential Functions The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by Stanford Children’s Health guidelines including but not limited to PCARES, sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with Stanford Children’s Health policies, licensure and health screenings. Administrative Duties Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians. Schedules and edits patient physician appointments for new and returning patients. Schedules consultations with other clinics or physicians as needed. Greets patients and request that patients and visitors be seated in the waiting room and communicate unexpected delays as needed. Collects patient demographic and insurance data. Determines and documents need for signatures for conditions of registration. Identifies and obtains services requiring authorization and appropriate process for the payer type. Informs new and returning patients of authorization and payment. Collects and posts co-pays. Obtains required signatures. Maintains records in accordance with guidelines. Files and retrieves electronic medical records Prints and uses scheduling reports. Retrieves and prepares patients charts. CLINICAL DUTIES Prepares the necessary equipment and supplies for exam. Maintains inventory of supplies in examination rooms, replenishes as required. Maintains clean and orderly exam rooms, hallways and work areas. Escorts patient to exam room; measures and records vital signs. Prepares patient for examination or treatment and performs routine screening tests. Explains treatment procedures to patients. Reports patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel. Documents clinical information, including patient phone calls and maintains accurate and complete patient documentation according to medical profession standards. Assists physicians with procedure set-ups, patient procedures and examinations. Administers medication by intradermal, subcutaneous, or intramuscular injections, performs skin tests, venipunctures and other technical supportive services upon the specific authorization and supervision of a licensed physician or nurse. Collects and sends specimens to appropriate labs for testing per protocol. Processes requests for prescription refills according to established practice. Other duties as assigned. Qualifications Minimum Qualifications Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying. Education: High School diploma or equivalent. Completion of all requirements in a recognized Medical Assistant training program. Experience: One (1) year of progressively responsible and directly related work experience. Licensure/Certification: Current Cardiopulmonary Resuscitation (CPR) certification. Knowledge, Skills, And Abilities Knowledge of medical terminology. Knowledge of inventory management practices. Knowledge of computer systems and software used in functional area Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment according to physician protocols, guidelines or instructions. Ability to perform standard clinical procedures according to established protocols. Ability to communicate clearly orally and in writing. Ability to follow oral and written instructions. Ability to deal with diverse patient/family interactions and demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations Ability to solve problems and identify solutions Ability to plan, organize, prioritize, work independently and meet deadlines Ability to prioritize multiple tasks and handle a high volume of interactions (phones, patients, etc.) Ability to field phone calls and answer questions. Ability to multi-task and to change priorities regularly. Ability to adjust communications to fit the needs and level of understanding of the receiver. Ability to exercise calmness in fast paced and high-volume environment. Physical Requirements and Working Conditions The Physical Requirements and Working Conditions in which the job is typically performed are available from the Human Resources department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.Risk of Exposure to Bloodborne PathogensTasks involve exposure to blood, body fluids or tissues. The potential for spills or splashes of blood, body fluids, tissues exist in job related tasks. Additional Information Pay Range Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range. Minimum to Midpoint Range (Hourly): $27.57 to $33.08 Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.

Medical Assistant II

Lucile Packard Children's Hospital Stanford Foster City, CA

$27.57 - $33.08 / hour

Company Description Packard Children’s Health Alliance is a network associated with Lucile Packard Children’s Hospital and the Stanford School of Medicine. We bring the best community physicians together in a network that provides healthcare for children and expectant mothers from the Bay Area. In fact, we’re proud to be the only Bay Area medical network with an exclusive focus on women and children, and we understand the unique value provided by our more than 650 leading pediatricians and obstetrician/gynecologists. What’s more, we’re growing fast. Job ID: PC_00024567-42926 Job Description Under general supervision, the Medical Assistant II performs a variety of routine administrative, clerical and technical supportive services to assist medical and nursing staff in the examination and treatment of patients.The Medical Assistant II functions as both a Clinic Assistant and a Medical Assistant. Works under the clinical supervision of a licensed physician or as delegated by the physician for patient care activities, and under the general direction of the designated manager/supervisor. Essential Functions The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by Stanford Children’s Health guidelines including but not limited to PCARES, sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with Stanford Children’s Health policies, licensure and health screenings. Administrative Duties Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians. Schedules and edits patient physician appointments for new and returning patients. Schedules consultations with other clinics or physicians as needed. Greets patients and request that patients and visitors be seated in the waiting room and communicate unexpected delays as needed. Collects patient demographic and insurance data. Determines and documents need for signatures for conditions of registration. Identifies and obtains services requiring authorization and appropriate process for the payer type. Informs new and returning patients of authorization and payment. Collects and posts co-pays. Obtains required signatures. Maintains records in accordance with guidelines. Files and retrieves electronic medical records Prints and uses scheduling reports. Retrieves and prepares patients charts. CLINICAL DUTIES Prepares the necessary equipment and supplies for exam. Maintains inventory of supplies in examination rooms, replenishes as required. Maintains clean and orderly exam rooms, hallways and work areas. Escorts patient to exam room; measures and records vital signs. Prepares patient for examination or treatment and performs routine screening tests. Explains treatment procedures to patients. Reports patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel. Documents clinical information, including patient phone calls and maintains accurate and complete patient documentation according to medical profession standards. Assists physicians with procedure set-ups, patient procedures and examinations. Administers medication by intradermal, subcutaneous, or intramuscular injections, performs skin tests, venipunctures and other technical supportive services upon the specific authorization and supervision of a licensed physician or nurse. Collects and sends specimens to appropriate labs for testing per protocol. Processes requests for prescription refills according to established practice. Other duties as assigned. Qualifications Minimum Qualifications Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying. Education: High School diploma or equivalent. Completion of all requirements in a recognized Medical Assistant training program. Experience: One (1) year of progressively responsible and directly related work experience. Licensure/Certification: Current Cardiopulmonary Resuscitation (CPR) certification. Knowledge, Skills, And Abilities Knowledge of medical terminology. Knowledge of inventory management practices. Knowledge of computer systems and software used in functional area Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment according to physician protocols, guidelines or instructions. Ability to perform standard clinical procedures according to established protocols. Ability to communicate clearly orally and in writing. Ability to follow oral and written instructions. Ability to deal with diverse patient/family interactions and demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations Ability to solve problems and identify solutions Ability to plan, organize, prioritize, work independently and meet deadlines Ability to prioritize multiple tasks and handle a high volume of interactions (phones, patients, etc.) Ability to field phone calls and answer questions. Ability to multi-task and to change priorities regularly. Ability to adjust communications to fit the needs and level of understanding of the receiver. Ability to exercise calmness in fast paced and high-volume environment. Physical Requirements and Working Conditions The Physical Requirements and Working Conditions in which the job is typically performed are available from the Human Resources department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.Risk of Exposure to Bloodborne PathogensTasks involve exposure to blood, body fluids or tissues. The potential for spills or splashes of blood, body fluids, tissues exist in job related tasks. Additional Information Pay Range Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range. Minimum to Midpoint Range (Hourly): $27.57 to $33.08 Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.

Medical Assistant II

Lucile Packard Children's Hospital Stanford Foster City, CA

$26.46 - $31.75 / hour

Company Description Packard Children’s Health Alliance is a network associated with Lucile Packard Children’s Hospital and the Stanford School of Medicine. We bring the best community physicians together in a network that provides healthcare for children and expectant mothers from the Bay Area. In fact, we’re proud to be the only Bay Area medical network with an exclusive focus on women and children, and we understand the unique value provided by our more than 650 leading pediatricians and obstetrician/gynecologists. What’s more, we’re growing fast. Job ID: PC_00024567-42926 Job Description Under general supervision, the Medical Assistant II performs a variety of routine administrative, clerical and technical supportive services to assist medical and nursing staff in the examination and treatment of patients.The Medical Assistant II functions as both a Clinic Assistant and a Medical Assistant. Works under the clinical supervision of a licensed physician or as delegated by the physician for patient care activities, and under the general direction of the designated manager/supervisor. Essential Functions The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by Stanford Children’s Health guidelines including but not limited to PCARES, sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with Stanford Children’s Health policies, licensure and health screenings. Administrative Duties Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians. Schedules and edits patient physician appointments for new and returning patients. Schedules consultations with other clinics or physicians as needed. Greets patients and request that patients and visitors be seated in the waiting room and communicate unexpected delays as needed. Collects patient demographic and insurance data. Determines and documents need for signatures for conditions of registration. Identifies and obtains services requiring authorization and appropriate process for the payer type. Informs new and returning patients of authorization and payment. Collects and posts co-pays. Obtains required signatures. Maintains records in accordance with guidelines. Files and retrieves electronic medical records Prints and uses scheduling reports. Retrieves and prepares patients charts. CLINICAL DUTIES Prepares the necessary equipment and supplies for exam. Maintains inventory of supplies in examination rooms, replenishes as required. Maintains clean and orderly exam rooms, hallways and work areas. Escorts patient to exam room; measures and records vital signs. Prepares patient for examination or treatment and performs routine screening tests. Explains treatment procedures to patients. Reports patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel. Documents clinical information, including patient phone calls and maintains accurate and complete patient documentation according to medical profession standards. Assists physicians with procedure set-ups, patient procedures and examinations. Administers medication by intradermal, subcutaneous, or intramuscular injections, performs skin tests, venipunctures and other technical supportive services upon the specific authorization and supervision of a licensed physician or nurse. Collects and sends specimens to appropriate labs for testing per protocol. Processes requests for prescription refills according to established practice. Other duties as assigned. Qualifications Minimum Qualifications Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying. Education: High School diploma or equivalent. Completion of all requirements in a recognized Medical Assistant training program. Experience: One (1) year of progressively responsible and directly related work experience. Licensure/Certification: Current Cardiopulmonary Resuscitation (CPR) certification. Knowledge, Skills, And Abilities Knowledge of medical terminology. Knowledge of inventory management practices. Knowledge of computer systems and software used in functional area Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment according to physician protocols, guidelines or instructions. Ability to perform standard clinical procedures according to established protocols. Ability to communicate clearly orally and in writing. Ability to follow oral and written instructions. Ability to deal with diverse patient/family interactions and demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations Ability to solve problems and identify solutions Ability to plan, organize, prioritize, work independently and meet deadlines Ability to prioritize multiple tasks and handle a high volume of interactions (phones, patients, etc.) Ability to field phone calls and answer questions. Ability to multi-task and to change priorities regularly. Ability to adjust communications to fit the needs and level of understanding of the receiver. Ability to exercise calmness in fast paced and high-volume environment. Physical Requirements and Working Conditions The Physical Requirements and Working Conditions in which the job is typically performed are available from the Human Resources department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.Risk of Exposure to Bloodborne PathogensTasks involve exposure to blood, body fluids or tissues. The potential for spills or splashes of blood, body fluids, tissues exist in job related tasks. Additional Information Pay Range Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range. Minimum to Midpoint Range (Hourly): $26.46 to $31.75 Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.

Medical Assistant (MA)

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