Director of Patient Care Services (RN)

Join our team at Bristol Hospice and take on the pivotal role of Director of Patient Care Services (DPCS). In this position, you will be responsible for the overall direction of hospice clinical services.

Why Bristol Hospice?

Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities. We are dedicated to our mission that all patients and families entrusted to our care will be treated with the highest level of compassion, respect, and dignity. For more information about Bristol Hospice, visit bristolhospice.com or follow us on LinkedIn.

This position is based out of our Everett, WA office and supports hospice operations throughout about Snohomish County.

Our Culture

Our culture is cultivated using the following values:

Integrity: We are honest and professional.
Trust: We count on each other.
Excellence: We strive to always do our best and look for ways to improve and excel.
Accountability: We accept responsibility for our actions, attitudes, and mistakes.
Mutual Respect: We treat others the way we want to be treated.

On an Average Day You Will:

(includes but not limited to)

Coordinate and oversee all direct and indirect patient services provided by clinical organization personnel
Provide guidance and counseling to coordinators, case managers and Clinical Supervisors to assist them in continually improving all aspects of hospice care services, provided through organization personnel
Assist Clinical Supervisors in managing clinical teams and planning
Provide direction to case managers and clinical teams related to patient care delivery
Provide help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated
Assist the Executive Director in the preparation and administration of the organization’s budget
Interpret operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues or expenses
Evaluate performance of Clinical Supervisors and/or case managers
Assist Clinical Supervisors to develop skills and techniques in evaluating the performance of clinicians
Hire, evaluate and terminate organization personnel
Conduct annual evaluations on clinicians, or more frequently, if indicated
Oversee the maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of organization activities
Assure proper maintenance of clinical records in compliance with local, state and federal laws
Responsible for the maintenance of adequate and appropriate inventory supplies and equipment for the provision of patient services
Develop, implement and evaluate the orientation program for new organization personnel
Responsible for orientation of new organization personnel, directly or delegated
Plan and implement in-service and continuing education programs to meet education and training needs of organization personnel
Assist with the evaluation of organization performance via quality assurance and performance improvement program, productivity, quarterly and annual reviews
Assure the quality and safe delivery of hospice services provided through the organization
Assist in the development of organization goals
Develop, recommend and administer organization policies and procedures
Assure compliance with all hospices related local, state and federal laws, including licensure and certification or organization personnel and maintain compliance to the CHAP Home Care standards
Stay informed about changes in the field of nursing and hospice care; share information with appropriate organization personnel
Promote hospice referrals in the health care community
In the absence of the Executive Director, the DPCS will become the acting Executive Director and will be vested with authority to act in behalf of the Executive Director
Other duties as assigned by the Executive Director

Requirements:

Must be a registered nurse in the state, with current licensure to practice professional nursing
A bachelor’s degree in nursing from an accredited program by the National League for Nursing preferred. Equivalent leadership experience may be substituted for a degree.
- California specific: Must have a bachelor’s degree in nursing from an accredited program by the National League for Nursing preferred.
Must have one (1) year of management experience, hospice or related health care organization preferred.
Must meet state and federal requirements for the position
Must be flexible with working hours

Knowledge and Skills needed to be successful in role:

Demonstrated ability to supervise and direct professional and administrative personnel
Ability to market and deal tactfully with customers and the community
Possess excellent observation, verbal and written communication skills
Possess knowledge of business management, governmental regulations and CHAP standards

We Got the Perks:

*Some benefits apply to full-time employees only

Tuition Reimbursement
PTO and Paid Holidays
Medical, Dental, Vision, Life Insurance, and more
HSA & 401(k) available
Mileage Reimbursement for applicable positions
Advanced training programs
Passionate company culture committed to the highest standard of care in the hospice industry

Join a Team that embraces the reverence of life!

EEOC Statement

Bristol Hospice is an equal-opportunity employer. Our success depends upon our ability to create and maintain a diverse and supportive work environment where individuality is promoted. Bristol puts high priority on the worth of every person. We do not base our hiring decisions on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

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