Medical Assistant, Obstetrics & Gynecology

SUNY Downstate Health Sciences University New York, NY, US

JOB DESCRIPTION

Distinguishing Characteristics

Medical Assistant:

Non-supervisory; performs clinical and/or laboratory duties at least 50% of the time in accordance with prescribed procedures. Duties of the position may vary when assigned to an inpatient versus outpatient care area of the hospital.

Illustrative Duties

Medical Assistants function under the direct supervision and guidance of nursing personnel, physicians, and other medical and laboratory personnel in the performance of assigned duties.

The Supervisor:

Oversees and instructs on unusual or special procedures and techniques

Spot-checks work and provides overall direction, control, and guidance

Reviews and investigates abnormal findings or conditions

Medical Assistants:

Must share pertinent patient care information with physicians and nursing personnel

Are expected to obtain assistance during emergencies and may assist in gathering necessary equipment

Clinical and Laboratory Activities

Acclimatizes patient and family to unit; provides general information regarding room, unit, and hospital
Obtains, records, and exchanges information on behalf of or with patient
Prepares patient for exam or laboratory test
Answers routine questions and assists physician during examinations (including chaperoning)
Records reason for visit, recent problems, and other required info
Reviews relevant information with patient and distributes informational packets
Obtains and records weight, height, blood pressure, vital signs
Performs routine lab techniques (e.g., dipstick urine, fingerstick glucose, vision testing)
Provides basic patient care (e.g., ambulation, ROM, hygiene, comfort, hydration, toileting)
Escorts/transports patients
Processes patient/lab/medical orders; schedules follow-ups; performs non-sterile dressing changes
Operates laboratory equipment (e.g., centrifuges) and records results
Centrifuges specimens, subdivides and identifies those for external labs
Cleans and sterilizes instruments, disposes of contaminated supplies per protocol
Draws blood, obtains EKGs, documents and reports glucose results; performs glucometer quality checks
Performs phlebotomy (adult and pediatric), handles specimens safely, labels properly, resolves labeling/test order issues
Serves as patient safety companion; monitors patients on suicide watch; documents behavior and safety responses
Summons emergency assistance and gathers required equipment

Clerical Activities

Greets and directs visitors; answers routine questions
Processes incoming/outgoing mail and prepares routine correspondence
Answers phones, screens/routs calls, and takes messages; escalates as needed
During phone triage, determines severity of condition and directs accordingly; records info per protocol
Responds to inquiries from medical staff regarding patient/test info
Answers routine patient questions about scheduling, billing, and testing
Prepares daily scheduling reports; transcribes/processes orders; routes correspondence
Performs patient reception, schedules appointments and testing, provides visit instructions, handles changes
Accessions lab tests and inputs info using CAIS or Laboratory Info System; generates barcodes
Processes specimens (labeling, data entry, preparation for transport)
Registers and/or enters patient information (demographics, charges)
Checks insurance eligibility, obtains approvals, collects co-pays, issues receipts
Reviews and enters patient charges based on CPT codes
Maintains supplies; conducts inventory; reorders using manual or automated systems
Maintains and updates charts and logs; ensures records are accurate and complete
Identifies and contacts resources for maintenance; arranges for work orders

Communication

Medical Assistants:

Frequently communicate orally with patients and families to obtain, provide, or elicit information

Have daily contact with physicians and medical/lab personnel during routine duties

Regularly consult with professional staff about procedures and processes

Are expected to immediately notify physicians/nursing staff in emergency situations

QUALIFICATIONS

Open Competitive: One year of experience performing clinical and clerical support activities in a health care setting, or completion of a medical assistant program.

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