Grow your career internally at Elara Caring, our best talent comes from within!

Job Description:

Client Engagement Specialist Licensed Practical Nurse LPN Nephrology

Full-Time | Regional Coverage | Service Area: Kansas City-MO

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their journey of health, we care. Each team member has a part to play in this mission.

This means you have countless ways to make a difference as a LPN – Nephrology Client Engagement Specialist. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

To continue to be an industry pioneer in delivering unparalleled care, we need a LPN – Nephrology Client Engagement Specialist with commitment and compassion. Are you one of them? If so, apply today!
 

Why Join the Elara Caring mission?

• Work in a collaborative environment.

• Be rewarded with a unique opportunity to make a difference

• Competitive compensation package

• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost

• Opportunities for advancement

• Comprehensive insurance plans for medical, dental, and vision benefits

• 401(K) with employer match

• Paid time off, paid holidays, family, and pet bereavement

• Pet insurance
   

As a LPN – Nephrology Client Engagement Specialist you’ll contribute to our success in the following ways:

• Conduct in‑clinic, face‑to‑face visits with dialysis patients and family members to understand their daily challenges and support needs

• Provide education in a compassionate, conversational manner that encourages openness to in‑home care support

• Establish and maintain strong relationships with customers by delivering exceptional service and understanding their unique needs through care coordination

• Meet or exceed monthly admission targets and key performance indicators (KPIs).

• Guide customers through the referral process, including identifying needs, providing service recommendations, and achieving admissions

• Demonstrate continued engagement with clients and families, assessing satisfaction, and identifying/resolving services issues to ensure retention of client with Personal Care Services

• Accurately enter and update customer information and engagement activities in the company’s Customer Relationship Management (CRM) system (BOLT)

• Identify opportunities to cross-sell or upsell additional services based on customer needs; coordination through Home Care Home Base and connecting with the care team.

• Participate in ongoing training sessions to stay updated on product knowledge, sales techniques, and industry trends

• Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule.
   

What is Required?

• Graduate of an accredited LVN/LPN Program

• Current state license as LPN/LVN

• Minimum of one year experience in home care or health care industry preferably a nephrology nurse; discharge planning experience and/or healthcare sales experience

• Previous experience in home care, care coordination, case management, or patient education

• Familiarity with stages of Chronic Kidney Disease (CKD) and dialysis workflows

• Sales, outreach, or client‑engagement experience (healthcare preferred)

• In-depth knowledge of Medicare/Medicaid (e.g. MCO, MLTC, other payer types, etc.), home care benefits, rules and regulations across multiple states

• Ability to work with various computer and data entry systems, including Microsoft Office (Word, Excel, PowerPoint), computer systems and other database software

• Strong communication skills; both written and verbal

• Bilingual preferred

• Must have a dependable vehicle, a valid driver’s license, and current auto insurance in accordance with the laws of the State.  

• Sit, stand, bend, lift and move intermittently and be able to lift at least 25 lbs.

• 90% travel to local service locations (assigned to a regional area)

You will report to the Manager Business Operations.

#ElaraGA

Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.