RN Outpatient Full-time
TriHealth

Practice Telephonic Triage RN - Primary Care

Job Description

Join Our Team as a Practice Telephonic Triage Registered Nurse!

At TriHealth, we are driven by a shared commitment to excellence and innovation in healthcare. We believe that every test, analysis, and result plays a vital role in our mission to provide the highest standard of care to our patients.

Join us in our mission to advance healthcare and improve lives. Apply today and be part of a team that is passionate about making a difference.

We offer career growth opportunities, and a comprehensive benefits package.

Location:

  • TriHealth Physician Practices - Bethel

Work Schedule

  • Full - Time (64 hours bi-weekly)
  • Day shift
  • Rotating weekend commitment

Incentives & Benefits

We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement.

https://careers.trihealth.com/what-we-offer/benefits

Job Requirements

  • Associate's Degree in Nursing (Required)
  • 2 - 3 years Clinical Nursing (Required)
  • Acute Care
  • Strong Computer Skills
  • Ability to type and talk at the same time
  • Knowledge, judgment, and skills derived from the principles of Biological, Physical, Behavioral, Social, and Nursing sciences.
  • Registered Nurse RN - Registered Nurse - State Licensure and/or Compact State Licensure Upon Hire Required
  • Basic Life Support (BLS) Upon Hire Required

Job Overview

  • The Telephonic Triage RN is responsible for providing nursing care services to assigned practice(s)/specialty(s). Completes bio-psychosocial telephonic assessment using approved clinical protocols to triage patient needs and provide best course of action or patient disposition. This role serves as a patient/caregiver advocate and acts as a communication link between the patient/caregiver, physician, pharmacy, and or hospital using approved system platforms for communication. This role has a strong working knowledge of patient needs that are emergent and require immediate attention, urgent, and non-urgent. This role utilizes best practices in documentation to ensure communication is efficient, concise, and timely. The goal is to provide first call resolution. This role understand the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices.

Job Responsibilities

  • Coaching/Development: Promotes a positive work environment by working collaboratively with team members, recognizing colleagues for excellence, and participating in peer to peer coaching
  • Interdisciplinary Collaboration: Manages In-Basket messages received in a timely manner. Responds to and addresses patient concerns, first call resolution, when in scope. When applicable, ensures all messages sent to providers have complete and accurate information. Implements changes in nursing practice/patient care that have resulted from quality of care activities.
  • Operations Management: Operating in "Ready" mode during work hours with minimum utilization of "AUX/Not Ready". Goal is <20% of total time staffed. Completes patient hand-offs to healthcare team/providers concisely and accurately using SBAR. Completes assigned work requirements utilizing critical thinking and clinical protocols during assessment and triage of patient call/message.
  • Patient Engagement: Utilizes key tools such as AIDET+P, HEARD Model, scripting, and workflows to create a standard patient experience across the system. Proactively handles complaints and escalates patient grievances to practice or appropriate leader.
  • Quality/Safety/Satisfaction: Assesses and triages patient status via phone and EHR. Utilizes approved clinical protocols to support patient disposition or clinical advice. Reviews health maintenance and or specialists documentation/flowsheet. Provides education materials per guidelines.
  • Relationship/Culture: Performs activities that maintains specialty/department specific models of care, systems, policies, approved clinical protocols, and cultural norms that deliver superior patient care. Participates and supports collaborative relationships among the healthcare team and providers. Supports diversity and utilizes cultural competency and age appropriate care when interacting with patients and caregivers.

  • Working Conditions

    Bending - Occasionally

    Climbing - Occasionally

    Concentrating - Consistently

    Continuous Learning - Consistently

    Hearing: Conversation - Consistently

    Hearing: Other Sounds - Consistently

    Interpersonal Communication - Consistently

    Kneeling - Occasionally

    Lifting <10 Lbs. - Occasionally

    Lifting <50 Lbs. - Rarely

    Pulling - Occasionally

    Pushing - Occasionally

    Reaching - Consistently

    Reading - Consistently

    Sitting - Frequently

    Standing - Occasionally

    Stooping - Occasionally

    Talking - Consistently

    Thinking/Reasoning - Consistently

    Use of Hands - Consistently

    Color Vision - Frequently

    Visual Acuity: Far - Rarely

    Visual Acuity: Near - Consistently

    Walking - Occasionally

    TriHealth SERVE Standards And ALWAYS Behaviors

    At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

    Serve: ALWAYS…

    • Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
    • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
    • Refrain from using cell phones for personal reasons in public spaces or patient care areas

    Excel: ALWAYS…

    • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
    • Offer patients and guests priority when waiting (lines, elevators)
    • Work on improving quality, safety, and service

    Respect: ALWAYS…

    • Respect cultural and spiritual differences and honor individual preferences.
    • Respect everyone’s opinion and contribution, regardless of title/role.
    • Speak positively about my team members and other departments in front of patients and guests.

    Value: ALWAYS…

    • Value the time of others by striving to be on time, prepared and actively participating.
    • Pick up trash, ensuring the physical environment is clean and safe.
    • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

    Engage: ALWAYS…

    • Acknowledge wins and frequently thank team members and others for contributions.
    • Show courtesy and compassion with customers, team members and the community

    Job Keywords: Registered Nurse, Nurse, Practice Telephonic Triage, Physician Practices

    Share this job

    Share to FB Share to LinkedIn Share to Twitter

    Related Jobs

    TriHealth

    Registered Nurse - Family Medicine

    Job Description Join Our Team as a Registered Nurse! At TriHealth, we are driven by a shared commitment to excellence and innovation in healthcare. We believe that every test, analysis, and result plays a vital role in our mission to provide the highest standard of care to our patients. Join us in our mission to advance healthcare and improve lives. Apply today and be part of a team that is passionate about making a difference. We offer career growth opportunities , and a comprehensive benefits package. Location: TriHealth Western Family – 3425 North Bend Rd. Cincinnati, OH 45239 Work Schedule Full-Time 80 hours bi-weekly) Day shift - 7:00am-6:30pm M-F Weekend rotation - 8:30am-12:30p on rotating Saturdays Incentives & Benefits We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. https://careers.trihealth.com/what-we-offer/benefits Job Requirements Associate's Degree or Diploma in Nursing For Breast Center positions, Certified Breast Care Nurse (ONCC) is required within one year of hire Basic Life Support for Healthcare Providers (BLS) Registered Nurse Current Ohio licensure Knowledge of the specialty or population served Ability to work effectively on a multi-disciplinary team 1-2 years experience in Nursing Job Overview This position provides nursing services, either directly or indirectly, to participants in a specific program, specialty department, or practice. This position does initial assessments, and regular re-assessments: provides ongoing nursing services, works as part of an interdisciplinary team, focuses on prevention, early detection, acute and chronic illness. In the event an RN from a physician practice works in an inpatient area, s/he will have the capability to write verbal orders, enter orders, and pend access notes, and will be required to attend physician THC training. Job Responsibilities Plans care for participants and family based on assessment, standards of care and optimal outcomes. Initiates and individualizes appropriate patient care guidelines, POC or clinical pathways. Maintains current plan of care by updating as needed. Develops both short and long term goals. Participates as member of Interdisciplinary Team by identifying caregiver and participant needs, recommending interventions and collaborating with other health care team members for mutually determined solutions. Performs technical skills according to hospital's and department's policies/procedures, appropriate competencies, and accepted standards of practice. Implements POC. Prioritizes workload according to participants needs and requests. Bases interventions on clinical data, desired outcomes, the nursing process, and standards of care. Documents interventions and outcomes. Utilizes critical thinking skills in daily care including accurately receiving, interpreting and executing physician orders. Evaluates the plan of care based on optimal patient outcomes. Documents the participant / family response to care including teaching. Collaborates with other members of the health care team to revise plan of care as needed. Supervises the care that was delegated to other health care team members. Demonstrates organizations responsibilities: Identifies areas for self improvement, functions in relief charge / resource role as requested, completes assignments within scheduled timeframes, cooperates with instructor to facilitate effective learning experiences for students, maintains current knowledge in area of practice, demonstrates knowledge of organizational and unit changes. Conducts and documents comprehensive patient assessments with emphasis on promotion of health, prevention and early detection in order to plan and implement care directed toward optimal specific outcomes. Includes health counseling and teaching needs in assessments. Communicates assessment findings to other health care providers as appropriate. Other Job-Related Information Working Conditions: Climbing - Rarely Concentrating - Frequently Continuous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Frequently Kneeling - Occasionally Lifting 50+ Lbs. - Consistently Lifting
    TriHealth

    Practice Telephonic Triage Registered Nurse - Primary Care

    Job Description Join Our Team as a Registered Nurse! At TriHealth, we are driven by a shared commitment to excellence and innovation in healthcare. We believe that every test, analysis, and result plays a vital role in our mission to provide the highest standard of care to our patients. Join us in our mission to advance healthcare and improve lives. Apply today and be part of a team that is passionate about making a difference. We offer career growth opportunities , and a comprehensive benefits package. Location: TriHealth Glenwood Primary Care – at 740 W Galbraith Rd, Cincinnati, OH 45231 Work Schedule Full - Time (80 hours bi-weekly) Day shift No weekends or holidays Incentives & Benefits We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. https://careers.trihealth.com/what-we-offer/benefits Job Requirements Associate's Degree in Nursing (Required) 2 - 3 years Clinical Nursing (Required) Acute Care Strong Computer Skills Ability to type and talk at the same time Knowledge, judgment, and skills derived from the principles of Biological, Physical, Behavioral, Social, and Nursing sciences. Registered Nurse RN - Registered Nurse - State Licensure and/or Compact State Licensure Upon Hire Required Basic Life Support (BLS) Upon Hire Required Job Overview The Telephonic Triage RN is responsible for providing nursing care services to assigned practice(s)/specialty(s). Completes bio-psychosocial telephonic assessment using approved clinical protocols to triage patient needs and provide best course of action or patient disposition. This role serves as a patient/caregiver advocate and acts as a communication link between the patient/caregiver, physician, pharmacy, and or hospital using approved system platforms for communication. This role has a strong working knowledge of patient needs that are emergent and require immediate attention, urgent, and non-urgent. This role utilizes best practices in documentation to ensure communication is efficient, concise, and timely. The goal is to provide first call resolution. This role understand the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices. Job Responsibilities Coaching/Development: Promotes a positive work environment by working collaboratively with team members, recognizing colleagues for excellence, and participating in peer to peer coaching Interdisciplinary Collaboration: Manages In-Basket messages received in a timely manner. Responds to and addresses patient concerns, first call resolution, when in scope. When applicable, ensures all messages sent to providers have complete and accurate information. Implements changes in nursing practice/patient care that have resulted from quality of care activities. Operations Management: Operating in "Ready" mode during work hours with minimum utilization of "AUX/Not Ready". Goal is
    TriHealth

    Registered Nurse - OBGYN

    Job Description Join Our Team as a Registered Nurse! At TriHealth, we are driven by a shared commitment to excellence and innovation in healthcare. We believe that every test, analysis, and result plays a vital role in our mission to provide the highest standard of care to our patients. Join us in our mission to advance healthcare and improve lives. Apply today and be part of a team that is passionate about making a difference. We offer career growth opportunities , and a comprehensive benefits package. Location: TriHealth OBGYN – at 3219 Clifton Ave Work Schedule Full - Time (80 hours bi-weekly) Day Shift No weekends or holidays Incentives & Benefits We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. https://careers.trihealth.com/what-we-offer/benefits Job Requirements Associate's Degree or Diploma in Nursing For Breast Center positions, Certified Breast Care Nurse (ONCC) is required within one year of hire Basic Life Support for Healthcare Providers (BLS) Registered Nurse Current Ohio licensure Knowledge of the specialty or population served Ability to work effectively on a multi-disciplinary team 1-2 years experience in Nursing Job Overview This position provides nursing services, either directly or indirectly, to participants in a specific program, specialty department, or practice. This position does initial assessments, and regular re-assessments: provides ongoing nursing services, works as part of an interdisciplinary team, focuses on prevention, early detection, acute and chronic illness. In the event an RN from a physician practice works in an inpatient area, s/he will have the capability to write verbal orders, enter orders, and pend access notes, and will be required to attend physician THC training. Job Responsibilities Plans care for participants and family based on assessment, standards of care and optimal outcomes. Initiates and individualizes appropriate patient care guidelines, POC or clinical pathways. Maintains current plan of care by updating as needed. Develops both short and long term goals. Participates as member of Interdisciplinary Team by identifying caregiver and participant needs, recommending interventions and collaborating with other health care team members for mutually determined solutions. Performs technical skills according to hospital's and department's policies/procedures, appropriate competencies, and accepted standards of practice. Implements POC. Prioritizes workload according to participants needs and requests. Bases interventions on clinical data, desired outcomes, the nursing process, and standards of care. Documents interventions and outcomes. Utilizes critical thinking skills in daily care including accurately receiving, interpreting and executing physician orders. Evaluates the plan of care based on optimal patient outcomes. Documents the participant / family response to care including teaching. Collaborates with other members of the health care team to revise plan of care as needed. Supervises the care that was delegated to other health care team members. Demonstrates organizations responsibilities: Identifies areas for self improvement, functions in relief charge / resource role as requested, completes assignments within scheduled timeframes, cooperates with instructor to facilitate effective learning experiences for students, maintains current knowledge in area of practice, demonstrates knowledge of organizational and unit changes. Conducts and documents comprehensive patient assessments with emphasis on promotion of health, prevention and early detection in order to plan and implement care directed toward optimal specific outcomes. Includes health counseling and teaching needs in assessments. Communicates assessment findings to other health care providers as appropriate. Other Job-Related Information Working Conditions: Climbing - Rarely Concentrating - Frequently Continuous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Frequently Kneeling - Occasionally Lifting 50+ Lbs. - Consistently Lifting
    TriHealth

    Registered Nurse - Surgery Center

    Job Description Registered Nurse - Surgery Center Full Time Day Shift - TriHealth Surgery Center West Location: 3660 Edgewood Drive, Monfort Heights, OH 45211 Work Schedule Full Time Days - (64 hours bi-weekly) Schedule will fall within Monday, 8-hour days No weekends, holidays or call In this fast-paced ambulatory surgery center, the Registered Nurse rotates between Pre-Op and PACU, caring for a wide variety of patients ranging from pediatrics to geriatrics, with diverse procedures and acuity levels—making every day unique. This cross-trained role requires flexibility to prepare patients for surgery, recover them post-operatively, and step in to monitor patients or assist in the OR as needed. The position emphasizes adaptability, teamwork, and delivering high-quality, patient-centered care in a dynamic surgical environment. Incentives & Benefits In addition to a comprehensive benefits package —including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement as well as student loan repayment options — this role offers career growth opportunities. Please view our benefits page: https://careers.trihealth.com/what-we-offer/benefits Job Requirements Associate's Degree - Nursing (Required) New hires required to obtain BSN within 5 years of hire. (Required) Minimum 2 years of nursing experience required Experience in a critical care setting is strongly preferred Knowledge, judgment, and skills derived from the principles of biological, physical, behavioral, social, and nursing sciences to meet complex health care needs at various stages of the life cycle Registered Nurse Required Basic Life Support (BLS) Required Job Responsibilities Perform initial and ongoing patient/family assessments and document per guidelines. Develop, implement, and update individualized plans of care based on patient needs and expected outcomes. Provide safe, ethical, patient ‑ centered care while supporting dignity, diversity, and autonomy. Prioritize care based on patient condition and unit needs. Safely administer medications and treatments; perform technical skills per policy. Recognize and respond to emergencies, initiating appropriate interventions. Evaluate patient responses to care and revise plans in collaboration with the care team. Communicate effectively with patients, families, physicians, and interdisciplinary team members. Supervise delegated tasks and ensure quality care delivery. Participate in organizational activities such as committees, staff meetings, and unit initiatives. Support student learning and staff development; serve in leadership roles as needed. Maintain professional competence through continuing education and self ‑ assessment. Build collaborative, collegial relationships across the healthcare team. Identify and act on opportunities for process improvement. Other Job-Related Information The TriHealth Nursing Vision, Mission, and Philosophy speaks to professional development, collaboration, and our nursing culture. To achieve excellence in nursing care, TriHealth encourages: pursuit of improved knowledge through continuing education classes, formal education leading to advancement of degrees, and the attainment of specialty certification; nurse membership in local, regional, and national nursing organizations related to the appropriate nurse specialty; involvement in activities that better the health of our community; nursing research activities and use of evidence-based practice, and all nurses to foster, support and personally model collaborative relationships amongst nurses, physicians, and other caregivers for the betterment of patient care. Working Conditions Bending - Frequently Climbing - Rarely Concentrating - Consistently Continuous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Consistently Kneeling - Occasionally Lifting
    TriHealth

    Registered Nurse - Orthopedics

    Job Description Join Our Team as a Registered Nurse! At TriHealth, we are driven by a shared commitment to excellence and innovation in healthcare. We believe that every test, analysis, and result plays a vital role in our mission to provide the highest standard of care to our patients. Join us in our mission to advance healthcare and improve lives. Apply today and be part of a team that is passionate about making a difference. We offer career growth opportunities , and a comprehensive benefits package. Location: TriHealth Orthopedics – at 8240 NORTHCREEK KWOOD Work Schedule Full - Time (80 hours bi-weekly) Day Shift No weekends or holidays Travel to Kenwood and Mason locations Incentives & Benefits We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. https://careers.trihealth.com/what-we-offer/benefits Job Requirements Associate's Degree or Diploma in Nursing For Breast Center positions, Certified Breast Care Nurse (ONCC) is required within one year of hire Basic Life Support for Healthcare Providers (BLS) Registered Nurse Current Ohio licensure Knowledge of the specialty or population served Ability to work effectively on a multi-disciplinary team 1-2 years experience in Nursing Job Overview This position provides nursing services, either directly or indirectly, to participants in a specific program, specialty department, or practice. This position does initial assessments, and regular re-assessments: provides ongoing nursing services, works as part of an interdisciplinary team, focuses on prevention, early detection, acute and chronic illness. In the event an RN from a physician practice works in an inpatient area, s/he will have the capability to write verbal orders, enter orders, and pend access notes, and will be required to attend physician THC training. Job Responsibilities Plans care for participants and family based on assessment, standards of care and optimal outcomes. Initiates and individualizes appropriate patient care guidelines, POC or clinical pathways. Maintains current plan of care by updating as needed. Develops both short and long term goals. Participates as member of Interdisciplinary Team by identifying caregiver and participant needs, recommending interventions and collaborating with other health care team members for mutually determined solutions. Performs technical skills according to hospital's and department's policies/procedures, appropriate competencies, and accepted standards of practice. Implements POC. Prioritizes workload according to participants needs and requests. Bases interventions on clinical data, desired outcomes, the nursing process, and standards of care. Documents interventions and outcomes. Utilizes critical thinking skills in daily care including accurately receiving, interpreting and executing physician orders. Evaluates the plan of care based on optimal patient outcomes. Documents the participant / family response to care including teaching. Collaborates with other members of the health care team to revise plan of care as needed. Supervises the care that was delegated to other health care team members. Demonstrates organizations responsibilities: Identifies areas for self improvement, functions in relief charge / resource role as requested, completes assignments within scheduled timeframes, cooperates with instructor to facilitate effective learning experiences for students, maintains current knowledge in area of practice, demonstrates knowledge of organizational and unit changes. Conducts and documents comprehensive patient assessments with emphasis on promotion of health, prevention and early detection in order to plan and implement care directed toward optimal specific outcomes. Includes health counseling and teaching needs in assessments. Communicates assessment findings to other health care providers as appropriate. Other Job-Related Information Working Conditions: Climbing - Rarely Concentrating - Frequently Continuous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Frequently Kneeling - Occasionally Lifting 50+ Lbs. - Consistently Lifting