Medical Assistant - Pediatrics

Find your calling at Mercy!

Assists the physician and office staff with performance of patient care activities consistent with the established standards of nursing practice. The incumbent in this position shall carry out his or her responsibilities and integrate into his or her work ethic the Mercy Philosophy of caring for the sick and suffering, respect for human life and the dignity of each person, applying Christian values to all crucial human issues in the area over which he or she has responsibility. In communicating with patients, families, visitors and co-workers, a caring, friendly, personal and professional
approach is expected. Performs related duties as assigned. All the duties, responsibilities and qualifications documented in this job description are subject to reasonable accommodation. This job description is not to be construed as a detailed statement of duties, responsibilities or requirements.

Position Details:

Mercy Hospital St. Louis
Mercy Pediatrics Wentzville
1502 W Meyer Road
Full-Time | 40 Hours Per Week

Join Mercy's Pediatrics Team

Mercy Pediatrics in O'Fallon is seeking a compassionate, patient-focused Certified Medical Assistant to join our busy pediatric practice. In this role, you will work closely with physicians, nurse practitioners, patients, and families to provide exceptional care in a supportive team environment. If you enjoy working with children, thrive in a fast-paced clinical setting, and are committed to delivering outstanding patient experiences, we'd love to hear from you.

Position Summary

The Medical Assistant is responsible for assisting physicians and advanced practice providers in delivering quality patient care. Under the supervision of providers and clinic leadership, this position supports both clinical and administrative functions to ensure efficient clinic operations and excellent patient service.

Key Responsibilities

Clinical Duties

Collect and document patient information regarding health status and concerns.
Prepare patients for examinations, procedures, and treatments.
Assist physicians and nurse practitioners during exams and procedures.
Perform direct patient care activities as directed.
Document patient information accurately in the electronic medical record.
Collect, label, and submit laboratory specimens as ordered.
Perform EKGs accurately and according to established protocols.
Provide patient education materials and reinforce provider instructions.
Maintain infection prevention and safety standards.
Monitor, maintain, and stock clinical equipment and supplies.

Administrative Duties

Manage daily patient messages and maintain the provider In-Basket.
Answer phones professionally and accurately route messages.
Greet patients and families in a friendly, compassionate manner.
Schedule, reschedule, confirm, and follow up on appointments.
Complete patient registration and verify demographic and insurance information.
Obtain referrals and prior authorizations as required by insurance plans.
Process medical records requests according to policy.
Collect co-payments, co-insurance, and other patient payments.
Accurately handle cash, checks, and credit card transactions.
Answer basic patient billing and account questions.
Assist in resolving patient concerns and complaints.

Team & Professional Responsibilities

Demonstrate flexibility and adaptability in a pediatric clinic environment.
Work collaboratively to support clinic goals and patient care needs.
Serve as a positive team member and role model for coworkers.
Maintain HIPAA compliance and patient confidentiality.
Adhere to ethical standards related to healthcare reimbursement and compliance.
Participate in ongoing education, in-services, and training opportunities.
Perform other duties as assigned.

Qualifications

Required

High School Diploma or GED.
Completion of an accredited Medical Assistant education program.
Current Medical Assistant Certification.
Current CPR Certification.
Basic computer proficiency.
Ability to read, write, and communicate effectively in English.

Preferred

Graduate of an accredited Medical Assistant program.
Previous medical assistant experience, preferably in pediatrics or ambulatory care.
Additional language skills.

Physical Requirements

Ability to push, pull, and/or lift up to 50 pounds regularly.
Ability to stand and walk for extended periods throughout the workday.
Ability to bend, kneel, squat, twist, reach, and grip to perform job duties.

Why Mercy?

At Mercy, we're committed to bringing compassionate care and exceptional service to every patient, every day. Our coworkers enjoy working in a collaborative environment focused on professional growth, teamwork, and putting patients first.

If you're passionate about caring for children and making a difference for families in your community, apply today to join Mercy Pediatrics in O'Fallon.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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