Medical Assistant, ENT Clinic

T.J. Regional Health Glasgow, KY 42141, US

JOB SUMMARY

Assists providers in exams and office procedures. Maintains supply inventory in exam rooms, cleans and sterilizes equipment and draws blood. Assist with front office functions. Serves as primary liaison between patients, staff, and providers. Collaborates with other professional disciplines to ensure effective and efficient patient care delivery and the achievement of desired patient outcomes. Utilizes knowledge of patient's age and cultural diversity into the provision of patient care.

Job Requirements

JOB REQUIREMENTS

Minimum Education

High School Diploma or equivalent is required.
Graduate from a recognized training facility for medical assistants is required.
Current CPR certification is required.

Required to pass certification exam within 6 months of hire.

Minimum Work Experience

Minimum of one year medical assistant experience in a physician's office setting is preferred.

FUNCTIONAL DEMANDS

Physical Requirements

Sitting - =>32%

Walking - 16-31%

Standing - 16-31%

Bending/Squatting - 1-15%

Climbing/Kneeling - 1-15%

Twisting - 1-15%

OSHA Category

High potential for direct exposures.

Visual and Hearing Requirements

Must be able to see with corrective eyewear.

Color vision ability required.

Must be able to hear clearly with assistance.

Other Physical/Environmental Demands

Lifting - 0-50lbs, 50lbs or more with assistance

Carrying - 0-50lbs, 50lbs or more with assistance

Pulling - up to 100lbs

Pushing - up to 100lbs

LEADERSHIP CAPABILITIES

Supports the Mission, Service and Values of the organization.

ESSENTIAL FUNCTIONS

Daily demonstrates excellent communication and observation skills.

Collects historical medical data and measures vital signs.

Prepares patients for examinations/procedures as directed by the provider.

Serves daily as a team member in a group of healthcare professionals.

Assists providers in patient exams and minor office procedures as required.

Assists with front office functions as required as well as referrals, pre-certifications, and prior authorizations.

Maintains documentation that is detailed, clearly stated, objective and accurate.

Maintains patient confidentiality.

Demonstrates excellent customer service skills.

Performs simple non-sterile wound care/dressing changes.

Point of Care labs, blood draws, EKG's and Spiromety.

Communicates with patients any instructions given by provider.

Scribing for provider.

Suture/staple removal after assessed by provider.

Performs other job-related duties as assigned.

Professionally answers all incoming calls. Accurately records messages and forwards calls appropriately. Completes follow up calls as needed.

Accurately obtains and enters patient information into Medical Record database with little or no error.

Collects co-payments. Accurately records and processes payments.

Assists patients in scheduling, canceling, and rescheduling appointments.

Completes patient appointment reminders.

Accurately gathers and records pertinent patient information such as vital signs, medical history, medication information, and essential diagnostic reports.

Assures the patient rooms and treatment areas are clean and adequately stocked per infection control practices.

Performs point of care testing as ordered by the provider, while adhering to OSHA regulations with an emphasis on patient safety and quality control.

Prepares patients for examinations/procedures as directed by the provider including position, draping, hair removal, and disinfection treatment sites.

Assist with examinations, invasive procedures, and minor medical procedures that are performed by a license provider.

Maintains documentation that is detailed, clearly stated, objective and accurate.

Applies simple non-sterile wound care/dressing changes.

Collaborates with other healthcare providers as needed to ensure continuity of care.

Participates in staff meetings and in-services.

Demonstrates the ability to provide clear patient instructions on specific treatment regimens as recommended by a licensed provider.

Scribing for a licensed provider.

Knowledgeable of front office procedures and willing to assist as required as well referrals, pre-certifications, and prior authorizations.

Demonstrates good communication and observation skills.

Identifies and reports critical results to licensed provider.

Maintains patient confidentiality.

Maintains current status in CPR.

Utilizes knowledge of patients age and cultural diversity into the provision of patient care.

Correctly performs visual acuity testing.

Performs other duties as assigned.

Maintains annual Employee Health Screening requirements as required by policy.

ORGANIZATIONAL EXPECTATIONS

T.J Pledge

I Will Show Compassion

-see all patients, family members, coworkers, physicians, and anyone else at T.J. as my customer.

-recognize that each and every interaction I have at T.J. Regional Health matters

-show kindness and compassion towards my customers at all times

-be sensitive to the personal and private needs of every customer

I Will Cooperate With Others

-maintain zero tolerance for abusive behavior

-listen and be willing to accept fault when I make a mistake

-never underestimate the power of an apology

-refrain from blame and judgment

-bring a sense of calm to stressful situations

I Will Collaborate With Others

-value myself and every coworker as an equal part of one GREAT team working together

-treat others in a way that I would like to be treated

-participate only in conversations that are courteous, respectful, and reflect positively on my teammates and T.J. Regional Health

-foster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insults

-speak honestly, seek truth, and act with integrity towards my teammates

-value the uniqueness and expertise that each team member contributes to the whole

-meet the need of the moment, regardless of whether or not it is considered part of my job

I Will Communicate

-smile - at everyone

-always introduce myself, my role, and my purpose use body language, eye contact, and tone of voice that shows respect in every interaction

-follow the 10/5 rule: always acknowledging people at 10 feet away with a smile and always greeting people at 5 feet away

-escort any customer in need (visitors, patients) to their destination

I Will Adapt To Change

-be a part of the solution when I am presented with a challenge

-embrace change and set the example for those around me

-accept openly when there are changes that T.J. Regional and/or I have no control over

-manage the expectations of others by explaining duration and next steps as often as needed

I Will Be A Champion

-serve with passion

-view myself as an owner of T.J. Regional Health and act accordingly

-take responsibility for the physical appearance of T.J. Regional Health, including my work area

-go out of my way to daily thank and compliment my customers and coworkers

-dare to make a difference and be exceptional

-constantly try to improve myself and T.J. Regional Health

-speak positively about T.J. Regional, while at work and in public places outside of work

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