Oncology Triage RN Outpatient

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• Graduate of an accredited school of professional nursing
• Bachelor’s of Science in Nursing (BSN) preferred.

Experience / Qualifications

• Current RN licensure in the state of Florida.
• BLS certification through the American Heart Association for Healthcare Providers.
• Chemotherapy/Bio-therapy Certification within 90 days of hire.
• OCN Certification preferred.
• Minimum of 1 year clinical nursing experience, oncology preferred. 
• Strong clinical judgement and decision-making abilities.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to multitask, prioritize, and manage high-stress situations effectively.
• Proficient in electronic medical record (EMR) systems, preferably Epic.
• Knowledge of quality improvement principles and data analysis.

Position Summary

The Triage Registered Nurse is a critical position responsible for the daily clinic needs of patients and physicians to include patient throughput with focus on triaging patient symptoms and concerns and patient flow. A primary focus of a Triage RN is to ensure patients are triaged via phone or in-person, educated, and scheduled for treatment and follow up accordingly. This role is a collaborative position working closely with physicians, patients, allied health staff, and scheduling team to combine clinical expertise, with leadership abilities to ensure the highest standards of patient care, safety, and efficiency are maintained. The successful candidate will collaborate with the oncology infusion and radiation oncology management and team to serve as the lead triage nurse responsible for optimizing patient care and throughput, and overall patient experience for oncology patients at the cancer center.

Clinical Leadership & Management:

• Serve as a lead RN and resource for the allied health staff, guiding on clinical issues.
• Support the ACM and Clinical Manager in planning, implementing, and evaluating department-specific policies and procedures.
• Assist in managing patient scheduling and treatments.
• Collaborate with multidisciplinary teams to develop and implement evidence-based practices to improve triage processes and patient throughput outcomes.
• Actively engage in quality improvement projects and initiatives to enhance patient care and safety.

Responsibilities:

• Oversee clinic patient flow and triage ensure timely and efficient patient care.
• Work closely with the leaders and physicians to prioritize patient care based on acuity and resources.
• Provide direct patient care, especially during peak times or critical situations.
• Serve as a liaison between patients, families, and the healthcare team to ensure clear communication and patient satisfaction.
• Maintain up-to-date knowledge of triage protocols, emergency oncology care best practices, and regulatory requirements.
• Work with leaders on debriefing sessions and case reviews to identify opportunities for enhancing triage.

Education & Staff Development: 

• Assist in the orientation, training, and ongoing education of new and existing staff.
• Foster a culture of continuous learning and professional development within the department.
• Promote adherence to hospital policies, Joint Commission standards, Clinical Practice Guidelines, and other regulatory parameters.
• Performs other duties as assigned.

Leadership Competencies

Establishing Relationships

Builds effective networks, working relationships, and alliances with a broad range of stakeholders (both internal and external) in order to collaborate effectively within divisions and across boundaries. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Developing Talent

Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively.

Inspiring and Motivating Others

Fosters commitment and cohesiveness by motivating, guiding, and facilitating cooperation within the department toward goal accomplishments. Can persuade others, build consensus, and ensure cooperation from others to gain genuine acceptance to accomplish “win-win” solutions.

Demonstrating Emotional Intelligence

Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.

Acting with Integrity

Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.

Acting Strategically

Aligns day to day activities around broader organizational goals and objectives; prioritizes resources based on the strategic objectives of the organization.

Being a Champion for Change and Innovation

Supports people in their efforts to try new things. Generates novel and valuable ideas and uses these ideas to suggest new or improved processes.

Communicating Effectively

Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and across the organization.

Promoting Diversity and Inclusion

Treats all people with dignity and respect by being fair and consistent. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

Holding Self and Others Accountable

Sets clear performance expectations and objectives for self and others; evaluates work performance and provides feedback when needed. Accepts responsibility and accountability.

Physical Requirements

This job can be physically demanding at times, requiring stooping, sitting, standing, and walking for long periods of time. The team member will need to frequently assist lifting patients and heavy equipment. Must be able to work in a stressful environment, work independently, making sound decisions, detail oriented, alert, and self-motivated. Ability to push/pull up to 40lbs, carry and lift up to 50lbs.                                                                                                                                                                                                                                                   

Threshold Requirements

• These threshold requirements are required and completed on a yearly basis
  • Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation
  • TB/PPD Surveillance Program
  • Maintenance of required professional licensing and/or certification(s).

This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. I have reviewed these job requirements and verify that I can perform all essential functions of this position.

I have seen this job description in its entirety and its completed form.

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